How to use left outer joins ,right outer joins and order by clause for belo

Hi,
How to use left outer joins ,right outer joins and order by clause for below XML query.
The query which is red colour returns null then its not displaying any values for columns in that tables. Tried decode, nvl function hasn't worked.
SELECT XMLAGG ( XMLELEMENT( "P", XMLFOREST( P.process_id AS Ppid,
          (SELECT XMLAGG( XMLELEMENT( "PI", XMLFOREST( PI.question_id AS PIqid,
                                   PI.process_id AS PIpid,
PI.innertext AS
                                   PItext, PI.itemtype AS PItype,
                                   PI.linkfrom AS PIfrom,
                                   PI.linkto AS PIto,
PI.associated AS PIas,
                                   PI.content_id AS PIc,
                                   PI.exitpoint1_id AS PIe1,
                                   PI.exitpoint2_id AS PIe2,
                                   PI.exitpoint3_id AS PIe3,
                                   PI.followoncall AS PIfoc,
PI.userinput AS PIui,
                                   PI.resolveidentifier AS PIri,
PI.libquestion_idfk AS PIlqid,
                                   PI.isLocked AS PIstls,
                                   PI.PreviousAnswer AS PIPAns,
                                   PI.VisibleToAgent AS PIVAgent,
                                   PI.RetryAttempt AS PIRetry,
                                   PI.Tags AS PITag,
                              SELECT XMLAGG( XMLELEMENT( "PO", XMLFOREST( PO.option_id AS POoid,
                                   PO.question_id AS POqid,
                                                       PO.process_id AS popid,
                                                       PO.opt_innertext AS POtext,
                                                       PO.opt_linkfrom AS POfrom,
                                                       PO.opt_linkto AS POto,
                                                       PO.libquestion_idfk AS POlqid,
                                                       PO.liboption_idfk AS POloid ) ) )
                              FROM vw_liveProcessOption_Sim_v6 PO
                                   WHERE PI.question_id = PO.question_id (+)
                              AND PI.process_id = PO.process_id (+)
                              ) "A" ) ) ) AS "PO"
     FROM vw_liveProcessItem_Sim_v6 PI
          WHERE P.process_id = PI.process_id
          ) "A" ) ) ) AS "PI"
FROM liveProcess_ec P
WHERE (P.process_id = 450)
Any help really appreciated.
Thanks

user512743 wrote:
Hi,
Here below is the scripts of tables, insert statements and Required output.
CREATE TABLE VW_LIVEPROCESSOPTION_SIM_v6
(     "OPTION_ID" NUMBER,
     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "OPT_INNERTEXT" VARCHAR2(200 CHAR),
     "OPT_LINKFROM" VARCHAR2(20 CHAR),
     "OPT_LINKTO" VARCHAR2(20 CHAR),
     "LIBQUESTION_IDFK" NUMBER,
     "LIBOPTION_IDFK" NUMBER
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,2,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,3,450,'Yes',null,'5',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,5,450,'Yes',null,'6',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,6,450,'Yes',null,'7',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,8,450,'Block All',null,'9',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,9,450,'Yes',null,'10',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,11,450,'Yes',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,12,450,'Yes',null,'13',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,14,450,'Yes',null,'16',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,2,450,'No',null,'3',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,3,450,'No',null,'4',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,5,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,6,450,'No',null,'8',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,8,450,'Standard',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,9,450,'No',null,'11',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,11,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,12,450,'No',null,'14',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,14,450,'No',null,'15',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (3,8,450,'Disabled',null,'12',null,null);
Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (4,8,450,'User Defined',null,'12',null,null);
REATE TABLE "VW_LIVEPROCESSITEM_SIM_v6"
(     "QUESTION_ID" NUMBER(10,0),
     "PROCESS_ID" NUMBER(10,0),
     "INNERTEXT" VARCHAR2(200 CHAR),
     "ITEMTYPE" VARCHAR2(50 CHAR),
     "LINKFROM" VARCHAR2(500 CHAR),
     "LINKTO" VARCHAR2(500 CHAR),
     "ASSOCIATED" VARCHAR2(200 CHAR),
     "CONTENT_ID" NUMBER,
     "EXITPOINT1_ID" NUMBER(10,0),
     "EXITPOINT2_ID" NUMBER(10,0),
     "EXITPOINT3_ID" NUMBER(10,0),
     "RESOLVEIDENTIFIER" VARCHAR2(40 CHAR),
     "LIBQUESTION_IDFK" NUMBER(10,0),
     "FOLLOWONCALL" NUMBER(1,0),
     "USERINPUT" VARCHAR2(200 CHAR),
     "ISLOCKED" NUMBER(1,0),
     "PREVIOUSANSWER" NUMBER(1,0),
     "VISIBLETOAGENT" NUMBER(1,0),
     "RETRYATTEMPT" NUMBER(10,0),
     "TAGS" VARCHAR2(50 BYTE)
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (1,450,'CBB1015 - Router Firewall Settinngs Process','Title',null,'2',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (2,450,'Is the customers PC Firewall turned off?','Question','1','2.2,2.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (3,450,'Advise the customer to turn off the PC Firewall in order to continue. Has this been done?','Question','2.2','3.2,3.1',null,278,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (4,450,'Advise the customer the PC Firewall must be switched off before this process????','ExitPoint','3.2',null,null,null,14,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (5,450,'Is the customer able to access the internet now?','Question','3.1,2.1','5.2,5.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (6,450,'Is the customer having a problem with a specific website?','Question','5.1','6.2,6.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (7,450,'1536: CBB1008 - Browser Setup and Daignostics','SubProcess','6.1',null,'1536-1-0',null,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (8,450,'What is the security level on the CPE Management page?','Question','6.2,5.2','8.4,8.3,8.2,8.1',null,279,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (9,450,'Change the security level to Standard. Does this resolve the customers issue?','Question','8.1','9.2,9.1',null,280,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (10,450,'Issue Resolved','ExitPoint','9.1',null,null,null,1,6,122,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (11,450,'Change the security level to Disabled. Is the customer able to browse the internet?','Question','9.2,8.2','11.2,11.1',null,281,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (12,450,'Change the security level to Standard. Is the customer able to browse the internet now?','Question','11.1,8.3,8.4','12.2,12.1',null,283,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (13,450,'Issue Resolved','ExitPoint','12.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (14,450,'Ask the customer to perform a master reset. Does this resolve their issue?','Question','12.2,11.2','14.2,14.1',null,282,null,null,null,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (15,450,'Faulty CPE','ExitPoint','14.2',null,null,null,1,6,124,null,null,null,null,null,null,null,null,null);
Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (16,450,'Issue Resolved','ExitPoint','14.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
CREATE TABLE "LIVEPROCESS_EC_V"
(     "PROCESS_ID" NUMBER(10,0),
     "USER_ID" NUMBER(10,0),
     "CREATED" TIMESTAMP (6)
Insert into LIVEPROCESS_EC (PROCESS_ID,USER_ID,CREATED) values (450,7460,to_timestamp('21-APR-08 09.34.41.000000000 AM','DD-MON-RR HH.MI.SS.FF AM'));
Required O/P in XML format
<P>
<Ppid>450</Ppid>
<PI>
<PIqid>1</PIqid>
<PIpid>450</PIpid>
<PItext>CBB1015 - Router Firewall Settinngs Process</PItext>
<PItype>Title</PItype>
<PIto>2</PIto>
<PO />
</PI>
<PI>
<PIqid>2</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customers PC Firewall turned off?</PItext>
<PItype>Question</PItype>
<PIfrom>1</PIfrom>
<PIto>2.2,2.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>2</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>3</POto>
</PO>
</PI>
<PI>
<PIqid>3</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer to turn off the PC Firewall in order to continue. Has this been done?</PItext>
<PItype>Question</PItype>
<PIfrom>2.2</PIfrom>
<PIto>3.2,3.1</PIto>
<PIc>278</PIc>
<PO>
<POoid>1</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>5</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>3</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>4</POto>
</PO>
</PI>
<PI>
<PIqid>4</PIqid>
<PIpid>450</PIpid>
<PItext>Advise the customer the PC Firewall must be switched off before this process????</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>3.2</PIfrom>
<PIe1>14</PIe1>
<PO />
</PI>
<PI>
<PIqid>5</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer able to access the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>3.1,2.1</PIfrom>
<PIto>5.2,5.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>6</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>5</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>6</PIqid>
<PIpid>450</PIpid>
<PItext>Is the customer having a problem with a specific website?</PItext>
<PItype>Question</PItype>
<PIfrom>5.1</PIfrom>
<PIto>6.2,6.1</PIto>
<PO>
<POoid>1</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>7</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>6</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>8</POto>
</PO>
</PI>
<PI>
<PIqid>7</PIqid>
<PIpid>450</PIpid>
<PItext>1536: CBB1008 - Browser Setup and Daignostics</PItext>
<PItype>SubProcess</PItype>
<PIfrom>6.1</PIfrom>
<PIas>1536-1-0</PIas>
<PO />
</PI>
<PI>
<PIqid>8</PIqid>
<PIpid>450</PIpid>
<PItext>What is the security level on the CPE Management page?</PItext>
<PItype>Question</PItype>
<PIfrom>6.2,5.2</PIfrom>
<PIto>8.4,8.3,8.2,8.1</PIto>
<PIc>279</PIc>
<PO>
<POoid>1</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Block All</POtext>
<POto>9</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Standard</POtext>
<POto>11</POto>
</PO>
<PO>
<POoid>3</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>Disabled</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>4</POoid>
<POqid>8</POqid>
<popid>450</popid>
<POtext>User Defined</POtext>
<POto>12</POto>
</PO>
</PI>
<PI>
<PIqid>9</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Does this resolve the customers issue?</PItext>
<PItype>Question</PItype>
<PIfrom>8.1</PIfrom>
<PIto>9.2,9.1</PIto>
<PIc>280</PIc>
<PO>
<POoid>1</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>10</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>9</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>11</POto>
</PO>
</PI>
<PI>
<PIqid>10</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>9.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>122</PIe3>
<PO />
</PI>
<PI>
<PIqid>11</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Disabled. Is the customer able to browse the internet?</PItext>
<PItype>Question</PItype>
<PIfrom>9.2,8.2</PIfrom>
<PIto>11.2,11.1</PIto>
<PIc>281</PIc>
<PO>
<POoid>1</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>12</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>11</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>12</PIqid>
<PIpid>450</PIpid>
<PItext>Change the security level to Standard. Is the customer able to browse the internet now?</PItext>
<PItype>Question</PItype>
<PIfrom>11.1,8.3,8.4</PIfrom>
<PIto>12.2,12.1</PIto>
<PIc>283</PIc>
<PO>
<POoid>1</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>13</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>12</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>14</POto>
</PO>
</PI>
<PI>
<PIqid>13</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>12.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
<PI>
<PIqid>14</PIqid>
<PIpid>450</PIpid>
<PItext>Ask the customer to perform a master reset. Does this resolve their issue?</PItext>
<PItype>Question</PItype>
<PIfrom>12.2,11.2</PIfrom>
<PIto>14.2,14.1</PIto>
<PIc>282</PIc>
<PO>
<POoid>1</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>Yes</POtext>
<POto>16</POto>
</PO>
<PO>
<POoid>2</POoid>
<POqid>14</POqid>
<popid>450</popid>
<POtext>No</POtext>
<POto>15</POto>
</PO>
</PI>
<PI>
<PIqid>15</PIqid>
<PIpid>450</PIpid>
<PItext>Faulty CPE</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.2</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>124</PIe3>
<PO />
</PI>
<PI>
<PIqid>16</PIqid>
<PIpid>450</PIpid>
<PItext>Issue Resolved</PItext>
<PItype>ExitPoint</PItype>
<PIfrom>14.1</PIfrom>
<PIe1>1</PIe1>
<PIe2>6</PIe2>
<PIe3>123</PIe3>
<PO />
</PI>
</P>
Thanks in advance
Edited by: user512743 on Nov 18, 2008 4:46 AM

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