Howcome i can't download elements 10 from the adobe website? everytime i download it, it shows downloading but after 5 mins it stops.

i bought the elements 10 a year and a half ago. and i had to reset my computer. i didn't have to use it for like 5 months. and now that i try to download it from the adobe website it wouldn't download. it stop after like 5 mins or so. i still have access to my account and everything. through my account i still have the serial number for the elements 10. but i just want to know why won't it download.
p.s i can download other things on my computer without any problem. i have an asus core i7 with 1tb memory. pretty much all empty.

Hello,
please try Adobe's troublshoot first (in all the points): Troubleshoot download problems
Good luck!
Hans-Günter

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