HP 15-g049AU Notebook PC OS not supported by HP Service Center

I recenlty bought a HP 15-g049AU Notebook PC [K5B45PA], from Flipkart on 19th October 2014. It came with Windows 8.1 preinstalled. In the box I didnlt received any CD. Now , when I tried to reset the Laptop it got stuck in between the process and after that for all the options it didnt moved a bit. Day before yesterday I visited HP Support center , requesting the fresh Installation of the OS, without even seeing my laptop, I have been directed to call to HP Notebook support number and ask for a Recovery CD which cost around 1000/-.
After that I installed Windows 7 32 bit from one of my collegue, then found that all the network device drivers are not matching as the Notebook support only 64 bit OS. From HP website also got the information if drivers are not available for 32 bit that means for the specific model the OS only support 64 bit.
Now my question is that where to go for getting the OS installed. Is not it HP's Support's responsibility? May I get a onsite support engineer who can resolve this.
Dear Members please guide me how to come out from this sitiuation.

Hi:
This is a consumer to consumer forum.  You will not get any answers from someone on behalf of HP here.
When you first got the notebook, you were supposed to make a set of recovery media by following these instructions.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03481733&lc=en&jumpid=reg_r1002_us...
That is why no HP consumer PC's come with recovery disks.
You will have to see if HP will send you the recovery disks under warranty.  If not, you will have to fork over the cash
Now, what I can try to help you with would be to get W7 32 bit to work on your PC.
Most of these W7 32 bit drivers should work for you...
First, install the amd chipset drivers and reboot.  You want the first file listed on the webpage.
http://support.amd.com/en-us/download/chipset?os=Windows%208.1%20-%2032
Next, install the AMD graphics driver and reboot.
http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2032
Audio:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_133364_1&swEnvOid=405...
Ethernet:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_133348_1&swEnvOid=405...
Wireless:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_139264_1&swEnvOid=405...
Bluetooth:
http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_126765_1
Card reader:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_133237_1&swEnvOid=405...
Webcam:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131219-1&cc=us&dlc=en&lc=en...

Similar Messages

  • He menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that t

    he menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that they don't cover that center part of the ipod so they're asking us money before they can fix it. We bought the ipod last december 8, 2010 and we brought it to the service center last april, 2011 here in the philippines. And until now they're not fixing it because they're asking us to pay half the price of the item which is 8,040 pesos..

    As advised, you need to call Apple about this.
    http://support.apple.com/kb/HE57
    No one here works for Apple (no one who will reply, anyway) so there's nothing anyone here can do to help you with this issue.
    Good luck.

  • My hp pavilion 15 notebook pc ports not supporting any printer

    how to fix problem with port installed with my system not supporting for printer setup? 
    system serial number: [Personal Information Removed]
    product number: G8D90PA#ACJ
    operating system: windows 8.1 single language 64 bit
    microprocessor:  intel (R) core(TM) [email protected] 1.70GHz

    Hi,
    Your machine has 2 USB 3.0 ports as shown in its specs:
        http://support.hp.com/us-en/document/c04329451
    2 USB 3.0
    1 HDMI
    1 RJ-45
    1 headphone/microphone combo
    In theory this should be backward compatible with USB 2.0 port on your printer. But this is not the case. New firmware (if your printer is not too old) from your printer may fix this but what is your printer ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Apple 23" Cinema Display not supported by Windows Media Center Edition PC

    Well I'm learning the hard way and of course that is through experience. I just found out after purchasing my 23"Apple Display and talking to the Apple Support Tech is that Apple does not support the Cinema Display with PC's,
    Wish Apple would be more transparent on this issue prior to a costly purchase. For example on the Apple site listing the Display in system requirements:
    Windows PC and graphics card that supports DVI ports with full single-link digital bandwidth and VESA DDC standard for plug and play setup
    Well I have a Windows PC with a Nvidia Graphics card just as the system requirements state. Yet my PC will not adjust to proper resolution for the Apple Display. The graphics card works fine. Its a driver issue where the Apple Display is not compatible with Window Media Center Edition on Windows PC's
    So in conclusion the system requirements for Windows PC's that Apple is stating For Apple Cinema Displays is not correct. The system requirements need also to state that the Apple Cinema Display does not work with Windows Media Center Edition (MCE)
    Hope that helps for any users with Windows Media Center Edition thinking or already have purchased an Apple Cinema Display.
    73,
    John
    Mac Pro 2.66 GHZ, 1 GB RAM, 250 GB HD Mac OS X (10.4.7) Sony Vaio Desktop PC, G-Drive External HD,Toshiba Satellite Pro Notebook

    Well,
    Here is the latest from Nvidia Customer Care educating users on the DVI port on the Nvidia GeForce FX 5200:
    "...The basic difference you will see in these ports are in their Physical appearance. The DVI-D has less pins compared to the DVI-I port connector. Also the Apple 23" Cinema Display will work at a resolution of 1920*1200. But this graphics card that is Geforce FX 5200 will not support this resolution of 1920*1200. It will support only till 1600*1200. So that's the reason you were having the issues were you were not able to adjust the resolution"
    So I ask, which Nvidia GPU card can I substitute for the current one at a reasonable price? I don't need dual link, so single link would be sufficient for my application . Here is some more helpful tips from Nvidia support. Hope this helps other users, utilizing the Apple 23" Cinema Display"
    "...go for a Geforce 7600 GS graphics card which is a AGP 8x compatible graphics card. This graphics card is just 129$ graphics card. Please visit the given link to know about the details of this graphics card."
    http://bfgtech.com/7600GS_512.html
    And now for the final conclusion of what you need to know regarding DVI ports. Evidently Nvidia uses a term called normal DVI port. I've never heard of that term in the literature in shopping for a graphics card and checking the specs. I guess you need to look for the specific term single or dual link specifically. If it doesn't say that, then what I can gather it is a normal DVI port...whatever the heck that is?
    "...Yes let me inform you that the Geforce FX 5200 graphics card does have one DVI port and one VGA port. But these single link and Dual link DVI port is totally different compared to the normal DVI ports. As you wanted to connect an Apple 23" Cinema Display to this graphics card. So for this you will need to have a graphics card which will have a Single link or Dual link DVI ports not the normal ports. So to support an Apple 23" Cinema Display, you will need to have either a Geforce 6 series or the Geforce 7 series graphics card. That's the reason I gave you the list of graphics card which comes with Single or Dual link DVI ports, not the normal ports."
    Oh well off to the market to pick up either a Series 6 or Series 7 Nvidia Graphics card. The Nvidia Customer Care team was very helpful and replied to my inquires very quickly through email.
    Hope this long drawn out expose helps others who might have issue with connecting their proud Apple 23' Cinema Display to their PC
    Kind Regards,
    John
    Mac Pro 2.66 GHZ, 1 GB RAM, 250 GB HD Mac OS X (10.4.7) Sony Vaio PC, G-Drive External HD,Toshiba Satellite Pro Notebook

  • Why does Apple not support prepaid phone service?

    I was wanting to ask someone from Apple this directly. I have a prepaid phone from ATT and they said that the way that Apple sends data doesn't support the prepaid service. I was just wondering why they did that? If it was intentional? And if that will change any time soon or in the future?

    kaanenson wrote:
    I was wanting to ask someone from Apple this directly.
    Then you're in the wrong place.
    FWIW, I think it is supported, but not sure.

  • Horrible support from Redington Service Center in Gurgaon

    I had submitted my Blackberry Curve 8900 handset to Redington Service Center on 13th of April at 2.30pm for repair of the handset speaker and microphone. The customer care executive took a payment from me for Rs. 200 and said the handset will be delivered maximum by seven working days. My service number is 00587
    I received a call on 18th of April saying I will incur a charge of Rs. 4500 to repair the handset. I immediately confirmed that the charges are ok with me. I sent an email on 19th of April confirming the charges. Since I was relocating from Gurgaon to Hyderabad on the 24th of April, I requested the customer care executive repeatedly through phone calls and email to hand over the handset latest by 24th of April
    Till date I have no response from them. I have tried calling many time....but on each occassion I am put on hold and then the call is disconnected. I am surprised with this attitude of Blackberry. This in no means reflects the professional standards and ethos of Blackberry.
    Can some one help....Sumit Goswami

    This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
    If there is support you seek from this forum for a technical issue, please post a thread on that.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Hp the system recovery media does not support this computer, WIN7 GS72 Notebook

    HProduct: GS-B66US (17" I3 notebook)
    OS:             Win7
    Bios Rev:   F.47
    Error message: "hp the system recovery media does not support this computer.  You are not able to restore this system"
    Changes made to system:  Updated bios (I think).
    Getting error messages (at system boot, as windows start, and from the intel hard drive controller) warning me to backup data and hard drive my fail.
    I replaced the harddrive and inserted the first of my 4 recovery DVDs (created before I updated the bios).  After booting from the first recovery disk I get the following message
    "hp the system recovery media does not support this computer. You are not able to restore this system with the media"
    The computer still boots with the old hard drive (with drive failure imminent messages)  I do see support assistant offering another bios update but I did not install it with the hard drive problem
    PLEASE HELP
    TIA

    Hi,
    I think there could be two possible reason. wrong media or systemboard is changed.
    did you create any recovery media yourself or you ordered the recovery media from hp? also, was there any systemboard replacement done before?
    media created on some other computer (same model) may not work on your computer.
    you can order the media from hp.com here.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00810334
    also once systemboard is replaced you need to get the configuration settings done for BIOS(only HP can do it).
    hope it helps
    Regards,
    WW
    “I am an HP Employee“
    ***** Click the KUDOS star on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***

  • How can I install adobe flash player when it is not supported by my galaxy notebook?

    How can I install adobe flash player when it is not supported by my samsung galaxy notebook?

    Please see this page for a list of all certified devices:
    Flash Player Certified Devices
    If your device is supported, this FAQ will walk you through the process of manually installing the plugin:
    How do I manually install Flash Player on my Android device?

  • Flashplayer not supported on notebooks or tablets

    flashplayer not supported on notebooks or tablets

    Here are the system requirements for desktop/laptop based devices and our certified device list for mobile devices.
    http://www.adobe.com/products/flashplayer/tech-specs.html
    http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html

  • ITunes purchased movies do not run on macbook pro retina display - Error message: HDCP not supported.

    Hello community,
    If i try to play a iTunes purchased movie on may Macbook Pro 15 Retina, a Error message comes up "HDCP not supported". I try to run it on the notebook screen, I have not plugged in any external device (monitor, beamer..).
    Full Error message in german:
    Der gewählte Film kann auf dem angeschlossenen Bildschirm nicht wiedergegeben werden.
    Dieser Film kann nur auf Bildschirmen wiedergegeben werden, die HDCP (High-bandwidth Digital Content Protection) unterstützen.
    Any ideas?

    I had this same problem.  What worked for me- not sure which one did it, but I went to System Preferences-Displays, and I turned off "Show mirroring options in the menu bar when available" and I also changed my resolution from "Best for retina display" to scaled "More Space".  The other scaling options seemed to do similar.

  • CD/DVD drive it's not supported by Windows XP and Bios

    I've bought a new cd/dvd drive Mat****a Panasonic.
    It only work on Windows 2000, it's not supported by Windows XP and Bios, so i can't boot with.

    Could you please provide some information (name) about you notebook?
    Did you bought this drive or was this drive delivered with the notebook?
    If the drive cannot berecognised by BIOS then in my opinion the drive supports wrong master / slave / c-sel settings.
    You should know that not all drives are compatible.
    The settings cannot be changed because the drive dose not supports any jumpers but only the firmware.

  • Lenovo V200 does not support 1920x1080 resolution

    I have a Lenovo V200 (0764-33G) with a LG W2343T external monitor attached which has a native resolution of 1920x1080. For some reason this resolution is not supported by the notebook. It is not a chipset issue as the Intel GM965 chip does support 1920x1080 and I have a number of other notebooks from other vendors with the same chipset that display perfectly on identical external monitors. It cannot be a performance issue becuase the display settings on the V200 allow me to select a resolution higher than 1920x1080.
    According to various posts on the internet, this is a BIOS issue. For some reason 1920x1080 is excluded at a BIOS level. Is this indeed the case?
    I have updated the BIOS to version 65ET60WW and have installed the latest drivers from Intel without any success...
    Is there a fix for this, or has anyone been able to solve the problem?

    Hello rgarnott,
    you might have already seen my other post regarding this issue.
    I came to the same conclusion as you did, that this is BIOS related. But as you, I couldn't find an explanation or confirmation.
    However, I found a way to circumvent this restriction. See the above mentioned post.
    HTH
    Lenovo 3000 N100 0768-BYG; OS: XP

  • Computer not supported

    Hi After installing Itunes 10.3 I receive this message:
    "You can't open the application iTunes because it is not supported on this type of Mac"
    does anyone have any idea why?
    I am running Mac OS X 10.6.7 on a Mac Air with 2GB

    Hi:
    See if making this CD patch will take care of that issue.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&dlc=en&lc=en
    If not, you may have to resort to installing a plain version of W7 using the following method if you can read all 25 characters of the windows 7 product key on the bottom of your notebook:
    Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link  below. You need a DVD or a 4 GB flash drive to use the USB method of compilation.
    Use the 25 character windows 7 product key to activate your installation.
    http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
    Then go to the PC's support and driver page to install the drivers you need.
    Link to the W7 ISO file downloads is below. Download the applicable version of Windows 7 that is on your product key (Home Premium, Pro, or Ultimate).  SP1 Media Refresh are the latest file downloads.
    http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

  • WARNING: Any laptop that comes with an *automatic* switching Radeon 6770m does not support OpenGL.

    WARNING: HP has falsely advertised their dv6 and dv7 line. Any laptop that comes with an *automatic* switching Radeon 6770m does not support OpenGL and various other software. OpenGL games, Adobe CS Suit, and Design programs such as CAD or MatLab are incompatible with this laptop!

    According to this post the 6670m does fully support open GL 4.1
    http://forum.notebookreview.com/hp-pavilion-notebooks/583203-dv6t-7-switchable-graphics-76.html#post...
    And AMD says it does also
    http://www.amd.com/us/products/notebook/graphics/amd-radeon-6000m/amd-radeon-6700m-6600m/Pages/amd-r...

  • Firefox 4 does not support zoom-in/out with two fingers on Windows 7 with a multi-touch scrren, IE8 does.

    I have a HP 2740p notebook with multi-touch support. With IE8, I can zoom-in/out the web page with two fingers, but I can not with Firefox 4. It seems that FF4 only support basic touch (scroll with finger)

    Some prefs have been reset to empty values.
    You can check and change these prefs on the <b>about:config</b> page
    browser.gesture.pinch.in cmd_fullZoomReduce
    browser.gesture.pinch.in.shift cmd_fullZoomReset
    browser.gesture.pinch.out cmd_fullZoomEnlarge
    browser.gesture.pinch.out.shift cmd_fullZoomReset
    See also:
    * http://kb.mozillazine.org/about%3Aconfig

Maybe you are looking for


HashFlare