HP 15-g049AU Notebook PC OS not supported by HP Service Center

I recenlty bought a HP 15-g049AU Notebook PC [K5B45PA], from Flipkart on 19th October 2014. It came with Windows 8.1 preinstalled. In the box I didnlt received any CD. Now , when I tried to reset the Laptop it got stuck in between the process and after that for all the options it didnt moved a bit. Day before yesterday I visited HP Support center , requesting the fresh Installation of the OS, without even seeing my laptop, I have been directed to call to HP Notebook support number and ask for a Recovery CD which cost around 1000/-.
After that I installed Windows 7 32 bit from one of my collegue, then found that all the network device drivers are not matching as the Notebook support only 64 bit OS. From HP website also got the information if drivers are not available for 32 bit that means for the specific model the OS only support 64 bit.
Now my question is that where to go for getting the OS installed. Is not it HP's Support's responsibility? May I get a onsite support engineer who can resolve this.
Dear Members please guide me how to come out from this sitiuation.

This is a consumer to consumer forum.  You will not get any answers from someone on behalf of HP here.
When you first got the notebook, you were supposed to make a set of recovery media by following these instructions.
That is why no HP consumer PC's come with recovery disks.
You will have to see if HP will send you the recovery disks under warranty.  If not, you will have to fork over the cash
Now, what I can try to help you with would be to get W7 32 bit to work on your PC.
Most of these W7 32 bit drivers should work for you...
First, install the amd chipset drivers and reboot.  You want the first file listed on the webpage.
Next, install the AMD graphics driver and reboot.
Card reader:

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