Hp 309c not scanning to mac 10.6.8

Hi There,
my HP Photoshop all in one c309a rarely scans for me since I purchased it. It will not scan from my mac book pro but will scan to a usd stick. When trying to scan from the printer it comes up with "unknown error"
Sometimes in the Mac it closes the device manager at the same time.
Any help would be greatly appreciated.
Cheers.

Hello Garmanjaq,
Welcome to the HP Forums!
I understand you are unable to scan to your Macbook with your printer. Please resolve the issue by performing these steps:
Now, please apply the following troubleshooting steps to attempt to resolve the issue:
1. Verify and repair the disk permissions. For more information on how to do this, please reference this website: How to Verify and Repair Disk Permissions
2. Uninstall and reinstall the printer software.
3. Complete all your Apple Updates. For more information on how to do this, please reference this website: Updating OS X
4. Reboot the computer twice. Once will not be enough to configure and install some updates properly.
If the troubleshooting steps do not resolve the issue, please contact Apple for further assistance. Please inform me of your progress.
Mario
I worked on behalf of HP.

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i,
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi LanceH.
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***The next two steps deletes information for all scanners. You will have to reinstall any other scanners you have connected.***
Click [GO] and select [Macintosh HD > Library > Image Capture > Devices] and delete [Canon MFScanner.app].
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Restart the computer.
Empty the Trash Bin.
Reinstall the ScanGear driver and try to scan again.
If this does not resolve the issue, we recommend that you contact us so that we can further assist you.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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