HP 5520 all-in-one will not print alignment page

Printer printed page as if there was no black ink. Replaced cartridge and tried to align but would not print a proper alignment page. Replaced all cartridges.Page it prints is not recognized in scan. I have tried everything. UnPlugging, reload paper, new driver, new install, I need to print tax info and the **bleep** thing will not align, will not copy, will not print. Help

The post here has links to a troubleshooting document for the Photosmart 5520. If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty. In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time. This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail! Any help?

The cyan portion of the printhead may be clogged. I would suggest running the diagnostics shown here. If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP C6150 All-In-One Will Not Print Black Text But Does Partial Test Print

Hi. Thanks in advance for any help anyone can proffer.
I've read through the forum and I think there are some similar issues, but none exactly the same as ours.
This HP C6150 does print pictures, but suddenly stopped printing black text.
HOWEVER, the test prints will print in black with the Windows Logo, but will not print any associated text.
Odd. It just suddenly stopped printing.
Variables:
C6150 All in One - No other problems for two years.
Using refilled ink cartridges from outside source. (not my decision)
Ink is full. No other changes made in last three days.
Troubleshooting Steps:
Uninstalled and then re-installed software in entirety.
Put in 'new' (refilled) cartridge for black and magenta.
Tried (not sure if successful) soft reset.
Tried cleaning the print cartridge with 'Q-Tip' and distilled water.
Have not yet spent money on new OEM print cartridges. That is next step unless other suggestions merit.
Possibilities:
It may be the refilled cartridges, but they've worked so well in the past.
The cartridge prior to the recent replacement was working fine and was not yet out of ink.
The print head might be damaged. But this should/would affect all black printing and this is not the case.
Were the driver corrupt, the reinstall should have fixed it ... you'd think.
So, we're looking for some suggestions prior to going out and getting a new printer.
Thanks again, in advance, for constructive non-judgmental suggestions.
MackNC

The likely cause is the black ink is not printing at all. When printing graphics (like the Windows Test Page) black is made from mixing the color ink. I would suggest printing an internal diagnostic test page as shown in this page. Does the black block print? If not then clean the printheads as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro L7780 All-in-One Will Not Print Blue Ink - It Prints Pink Instead

HP Officejet Pro L7780 All-in-One -
Issue:
Blue ink will not print (It prints the color pink instead.).
Actions taken:
1. Cleaned ink heads.
2. Replaced ink cartrige.
3. Reinstalled software.
Sugestions by HP customer service:
Purchase a new printer: Because the issue is software related - not reading the blue ink cartrige.
Any suggestions or advice would be very much appreciated.
Thank you for your time!
Thank you.
Sincerely,
Ryan

The cyan portion of the printhead may be clogged. I would suggest running the diagnostics shown here. If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

7520 all in one will not print photos from photo tray from computer

7520 all in one printer photodmart will not print photos from computer from the photo tray

Hi,
By default it picks main tray, you have to tell it to pick papers from photo tray:
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Windows 7 64 bit, changed wireless modem, now c4500 all in one will not print.

I had to have my wireless modem changed and now my 2 laptops will not print. 1). windows 7 64 bit. 2) windows xp, version 2002 service pack 3. The new wireless modem is from ATT u-verse 2wire892. I tried reinstalling on the windows 7 laptop and it tells me can't be installed on that operating system. I had it there before. I ran a Wireless Network Test Report and under the network name it still has the old net name not the new one, how do I change that?

Found diagnostic utility at hp support. Though I lost all jobs in the queue, printer is again working. YEAH!

My hp f380 all in one will not print items in queue

My printer keeps disconnecting from my computer or going offline and will not print things so they go into the queue and i am unable to view or print anything from queue

Hi jaimi,
I understand you're having some issues printing with your Deskjet F380 printer. I will certainly do my best to help you with this.
This document here covers all of the operating systems and will guide you through a few things to get the print jobs our of the queue.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP 6510 All in One will NOT print Black ink

I replaced my black ink cartridge & it will not print black ink. Yes HP genuine. I have tried everything I have read on here and elsewhere and it doesnot help I have gone to 4 different stores and bought 4 different black ink cartridges thinking perhaps it was defective cartridges but no it is defective printer.... I see so many frustrated individuls on here with same problem, saddens me because I love my hp printer & pc's :/ my A printer should definately last longer than a couple of years .....sstarting to hink hp is going down hill since they have no fix for something that is their products fault and nort the user....they should really offer a recall or free repair/replacement...so many people with exact problem

Hi Tam1711,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
I work for HP

After move, all-in-one will not print or connect

My All-In-One was working fine before we moved. Now, it says it isn't connected to the computer. I have tried connecting via ethernet and USB as well as wirelessly. I have downloaded the HP doctor, new drivers, and I am at my wits end. Really need the printer capability! Copy and fax are working fine.

Hello @momof3cs,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the communication issue you're experiencing when attempting to print from your Windows 7 computer to your HP Officejet Pro L7580 All-in-One Printer. Now, with a new location comes a new setup of your printer. If your printer was previously configured over your network you will need to reconfigure the network settings on your product to re-establish that communication. Please follow the steps below to correct this connection issue.
If you have a USB Cable attached to your printer, please disconnect that now.
If you have an Ethernet Cable attached to your printer, please disconnect that as well.
Step 1: Restore Printer:
For troubleshooting purposes, it is important to have a nice clean slate to work with. Therefore, I am going to have you restore any network settings on your printer.
Select the Setup button on the front panel of your printer
Right arrow to Tools and select OK
Right arrow to Restore Factory Defaults and select OK
Once the Restore is complete, please proceed to the next step.
Step 2: Uninstall Drivers:
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Follow the onscreen instructions to complete the uninstall.
Step 3: Install Drivers:
If you want to use the printer over an Ethernet connection, please plug the ethernet cable in from the rear of your printer directly into your router
Next, click here to download the drivers for your printer
Once the website opens select the Download button on the top left
If prompted, please allow the download to Run
Once the download is complete, please follow the onscreen instructions to install your network printer
Once the installation is complete, please test your machine to ensure that everything is functioning.
If you also want your printer installed with a USB Cable, please follow the steps below.
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select 'Connect a Device' or 'Add a Device'
Choose that you want to install for USB
Only plug in the USB Cable when the installer prompts you to
Once this install is complete, please test printing to ensure everything is working.
If you want your network printer to be the default printer you will need to go to your Start menu, click on Devices and Printers, right click on your network Officejet and select Set as Default Printer.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Hp officejet pro 8500 will not print alignment page

Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect. At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message. I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head. In addition, it does not print the full alignment page, only the top colored lines. While I can print, it always runs an alignment afterwards, again failing. I would apprecaite any help you could provide. This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime. I am running Windows 7 professional. Thank you.

Hello , Welcome to the thread! I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue. To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly. Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

My hp 6500 all in one will not print from photo gallery

hav downlaoded digital pics and tried to print from photo gallery with no success. documents will print from ms word but cannot print pics

Hmm, that is troubling. What operating system are you running on your laptop?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Business Inkjet 1200 will not print multiple page jobs

Product Name: HP Business Inkjet 1200
Product Model Number: C8154A
Product Serial Number: TH49M1403W
Service ID: 15148
Firmware version: 20041001 MMR2016W
Regulatory Model Number: SNPRC – 0401 – 01
Date: Sept 22 2004
HP Business Inkjet 1200, XP SP2, connected via Draytek 2710n router USB port will not print multiple page jobs. Will only print 1 page pdf, <3 page word docs.
Produces error - 'this document failed to print'
Works fine printing multiple page jobs from other PCs on the network. Other PCs are configured same.
Configured to use TCP/IP port 192.168.1.1 (router/gateway IP), LPR, Queue "p1"
HP Printer Diagnostic Utility shows no problems.
Tried:
Remove printer and drivers and reinstall. Cleaned temp spools folder. Checked amount of disk space, page file, ram. Reboot variously router, printer, PC. - No luck.
Any response much appreciated, thanks in advance.

I can't print my complete e- mail, only the first page. i have several pages of mail to print with all of the headers but am not able to do it on hotmail. it seems like i was able to do it before. it is import that all of these print because of current issues i am dealing with .
Thanks, Ron

HP Officejet 8600 all-in-one will not allow me to use features

ALCON - after installing Yosemite (well upgrading) my all-in-one is not functioning. I have gone to HP's website to no avail nothing that can help. I uninstalled the software restarted my computer and restarted the printer. Updated the firmware on printer yet nothing is working correctly. I cannot scan documents nor fax. I get a message from the printer saying that the printer cannot communicate with the computer. I also have the HP assistant installed on my mac and yet still the computer cannot communicate with the printer's scanner and vice versa. I am at a loss. Any feedback would be appreciated. I really need to scan some documents and get them sent out. I had to go to my PC as a last resort. Suggestions please?

I may have found a fix for this problem. For those who are using Mavericks or Yosemite: Uninstall the current printer driver and install the printer driver dated Oct 22, 2014 and then install a patch update. I will copy and paste the link. For some odd reason the drivers I had prior to upgrading the OS was not willing (I upgraded from Mountain Lion).
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4182&lc=en&cc=us&dlc=en&s w_lang=&product=4323648#N191

Brand new HP Photosmart 5520 from Apple. WILL NOT PRINT BLUE.

Brand new HP Photosmart 5520 from Apple. Mod#CK042-64004 Ser#CN38K13242 WILL NOT PRINT BLUE. No blue on alignment. Ran HP Utility CLEAN PRINT HEADS several times. Cartridge vent open and ink wet to touch. Ran HEAD CLEANING from TOOLs Printer several times wih 30 minute intervals. Improved some but still only light blue streaks on printed test pattern. Is there anyway to manually clean Print Heads?

Hi
As @Kevin_US_CA has mentioned, it sounds like you've tried all of the usual steps recommended in the print quality troubleshooting document....
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03241743
Best bet is to call HP Support as you may require a replacement printer. Could you please post back to let us know how you get on?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

All website layers will not print

Designed website in layers. The background is a jpg. The next
layer is a white box and then a layer of black text. The background
prints and the black text, but the white box does not. How can I
get the white box to print so someone can view the text?

> Designed website in layers.
This can cause problems.
> The background is a jpg.
By default, most browsers will not print background images or
colors.
> The next layer is a
> white box and then a layer of black text. The background
prints and the
> black
> text, but the white box does not. How can I get the
white box to print so
> someone can view the text?
Send us a link so we can take a look at it.
-Darrel

HP 5520 all-in-one will not print alignment page

Similar Messages

Maybe you are looking for