Hp 5520 all in one

HP 5520 all in one new drivers for windows 8.1 does not work!!!! I have been on your chat and had a tech on the phone work on it and it still does not work!!!! It will not print text, email or important web pages of the internet. My ink said it was olittle low but that is not the problem cause I took it off my windows 8.1 machine and put it on a windows xp machie and it prints great!!!! You need to get with Microsoft and fix these drivers before people stop buying the HP printers, You make a great product, but it just does not work with Windows 8.1. you can see more peple are having probles on windows 8.1 compatibilty sight. I know you're not the only printer having problems, but I hope your the printer company that fixes it. I use the usb port and windows 8.1 and the print are not talking to each other right, Please again fix this problem, I like my HP and don't want to buy a cannon or epson if I don't have to

Hi folks,
I would suggest uninstalling  the printer software and reinstalling with a fresh start.
Installing the Printer Software for a Wireless Network Connection. Prior to reinstalling I would restore the printer wireless to defaults unless it is currently on the correct network. 
If the printer is not on the right network and you are going to restore the defaults, follow the  instructions below.
Touch the wireless icon on the top of the printer screen ( it is the 2nd icon from the left)
Arrow through the menu and look for Restore Network Defaults
At this point the printer will be broadcasting its auto wireless connect and you can proceed with the software install using the auto wireless to reestablish the wireless connection.
Hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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