HP 6100 will not recognize paper in load tray

hp 6100 printer will not recognize that it has paper in the load tray. have tried from two computers same result...add paper then try again. Tried troubleshooting with HP app and was informed printer was low or out of paper. Printer viewer does not give the add paper prompt but all other apps do. Have restarted printer...no go.

Hi,
Hold down the Windows Key and press R. Into the Run Box type compmgmt.msc and hit enter. Click Disk Management in the left pane and let the drives load up.
Does the 2nd HDD show here?
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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If your problem is solved please click the "Accept as Solution" button ------------V
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This question was solved.
View Solution.

Hi,
Hold down the Windows Key and press R. Into the Run Box type compmgmt.msc and hit enter. Click Disk Management in the left pane and let the drives load up.
Does the 2nd HDD show here?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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HP 6100 will not recognize paper in load tray

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