HP 6500A Plus "not connected" to eprint center

I have just purchased an HP 6500A Plus and after setting up the printer All-in-one on the network and printing test pages from two computers on my network. I pushed the app button and was able to access various applications. I also logged into the eprint center in my browser and was able to see that the printer was connected to the eprint center. I then proceed to print some items for the app menu on the printer, they printed correctly. The next day I went to access the app menu on the printer touch screen and the printer gave me an error message that it could not connect to the server. It ran through every fix I could find online, but you have 44 pages of people complaining about this same issue without any solution. So I though maybe you would personally send me a solution if I reached out on a post. I know the printer is setup correctly on the wireless network and continue to be able to print wirelessly from all my computers. However the app center never connects ( I have turned off and on the printer, I have unplugged the printer, I have cycled the router multiple times, I have changed the IP address, I have removed it from the network and reset up the wireless connection)
So what is the fix, this seemingly is effecting every eprint center user.

Hi,
From the printer setup menu select, "Printer Status Report". In the printed report look for entries "Printer name",  "Printer model name" and "serial number". Do you see any information printed??? OR is it blank????
Also from the main screen, press the "Return key" four times. We cannot see this key as it is not glowing/not highlighted, however, observing closely you can see it. This opens Support menu.
Go into  "Information Menu" and check the details displayed for "Printer name", Printer Model name and serial number. Are they blank???
Also contact your ISP and in the router webpage, set "Port Forwarding" for the ports 80, 443, 5222,5223
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