HP 7310 All-in-One Printer Error Message

Error message "Remove and check color cartridge" has been appearing, but has in the past gone away by doing just that. . Today, it became permanent, even after installing a new color cartridge. . I cannot even turn the machine OFF except by pulling power. . What cooks here ? . HELP ! !

Could be dirty electrical contacts. Pull the power out, and please try the cleaning in "Step 2": http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=ca&dlc=en&la...
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8610 all in one printer error message

occasionally my new printer gives me an error message (no number on the message): An error occurred while printing.This comes up on websites I use often--no rhyme or reason on which ones it will or will not print-- and it's annoying! There is no helpful trouble shooting advice, just the message. Most other times I have no issue with printing, although it sometimes feeds too many pages thru and prints a portion of a page on multiple pages. Help please! Thx!

Have you tried using another browser?Have you tried cleaning the rollers? (solution #4 in this link)Also try fanning the paper.

E 3520 all in one printer error message - please advise how to correct

am getting an error message but don't know how to clear. it states ' 1 or more ink cartriges are damaged and need to be replaced. the ink cartridge will not move into the cartridge space to allow me to change the cartridges. HELP!!!!! what can i do?

Hi liklesmudge,
I understand you are trying to replace one of your cartridges due to the error message "1 or more ink cartridges are damaged and need to be replace", but the carriage will not move in to the appropriate position for you to change the cartridge.
Please try performing a hard reset. To do so, leave the printer on and unplug the power cable for a full minute, then plug it back in. If this resolves the issue and allows you to change the cartridge, but the original issue persists, please use the following document; 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays on the Control Pan....
Although the error message you are seeing is slightly different from the ones in the title of the document, this document will guide you through the necessary troubleshooting to resolve the cartridge issue.
If the carriage does not move over for you to replace the cartridge, try a carriage jam document; A 'Carriage Jam' Message Displays on the Control Panel
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP D110a all-in-one printer error message

https://8rz18a.bay.livefilestore.com/y2pSb_0Z74sl3dxijvg6iSBpnrRIfOHl-Rmo4vHkLP_He0qkD6saRJdJkQJW6Up...
First time posting here.
I tried to post an error message via Skydrive.
I hope it works in this forum.
If it does, would someone please tell me what that means and how to fix that ?
If the screenshot does not show, here is the error message............
Parsing error in fie C;\Program Files (x86)\HP\Digital Imaging\bin\hpqscloc\1033/xml
I Have a Acer 7741z laptop. Windows 7 64-bit IE10.
Thank you

Updating .................
I found this past answer from this forum............
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scan-through-HP-solution-Center/td-p/252334
I copied the zip file, unzipped it, pasted it to C:\Program Files (x86)\HP\Digital Imaging\bin
I restarted and there was no more parsing error.
BUT............now HP solution Center comes up blank, as in empty.
Any idea ?

HP 7310 all-in-one printer error code 0xb948b1a2

Printer is not printing or coping. Error code on printer is 0xb948b1a2. Been through the help step one of unplugging USB, removing cartridges, turning off printer and it did not work.
Any suggestions?

Could be dirty electrical contacts. Pull the power out, and please try the cleaning in "Step 2": http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&tmp_task=solveCategory&cc=ca&dlc=en&la...
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If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

C6280 All in One ink error message

Hi there,
I have the HP photosmart C6280 All in One printer that recently requested that I replace the Magenta ink. I did so but when I attempt to print I get the following message.
To print in color, instal the following cartridges:
Magenta
To print with black only, click black only. to begin printing on certain products, press the Resume button on the printer control panel. the printer will replace colors wit grayscale.
To cancel, press the cancel button on printer.
If empty ink cartridge is not replaced soon, all printing will stop.
I have had this issue before and someone told me how to fix it but I can't find the original message or email for it at all but it work fabulous and I think it involved a reset. Can anyone assist me with this, perhaps explain how to reset the C6280.
Thank you

For resetting the printer ink system, try this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01709782&cc=us&lc=en&dlc=en&product=3194498
Removing the ink/power reset procedure can eliminate the cartridge message.
For missing colors in the output, try this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01124477&cc=us&lc=en&dlc=en&product=3194498
NOTE: step 8 has a hyperlink that is no longer valid. The cleaning of the printheads will affect your color output greatly.
I hope this will help you.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

My HP C309a had exactly the same problem. Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC. The solution for that fix was to do a solder reflow of the graphics IC. Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point. I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

HP Officejet 5610 all in one Communication Error Message on Mac with 10.10.2

Hi,
I got a new MAC computer running 10.10.2 Yosemite. I own the HP 5610 Officejet all in one printer. The new computer doesn't recognize the printer or scanner. I went to my applications folder and tried to uninstall the HP software but the printer doesn't show up there. I also downloaded the 3.0 software driver and tried to install it.
I can print from a document without a problem but I can't scan.
Any ideas on how to solve this/
Thank you.

Hey @PRLady ,
Welcome to the HP Support Forum. I understand that you're having scan to Mac issues with your HP Officejet 5610 All-in-One Printer. I would like to assist you with enabling scan to Mac OS X 10.10 Yosemite.
My colleague @X-23 has assisted another HP printer user with essentially the same issue in another Forum post. Click here to access troubleshooting steps that may resolve your scanning issue.
As HP has not released a Full Feature driver available that's directly compatible with Mac OS X 10.10 Yosemite, my colleague has outlined the steps in which you may add your printer into the Mac. (In this type of setup you would be using the built-in HP drivers that are available through Apple).
Please respond to this post in regards to your troubleshooting result. Best of luck with your setup!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Clear the fax log on a 7310 all in one printer

how 2 clear the fax log on a hp 7310 all in one printer

gooddog1,
I am more then happy to help you clear your fax log.
1.) Setup button (Right above the up arrow)
2.)Tools
3.) Clear fax log
I hope this helps
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HP Envy 4500 All in One - Printer Error - not finishing print job / non-specific error code

Help - my new HP ENVY 4500 AIO (less 3 months old) has never completed a print job if it is over 1 page. I'm connected wirelessly, and not sure if there is an interruption in the wireless connection or if this is defect in the printer. I receive a message "Printer Error - HP ENVY cancelling print job" and that's it. It will usually happen when it's on the last page of a small print job or half way thru a large (10+ page) of a print job. Any suggestions? I've downloaded HP Print/Scan Dr - it didn't find any issues.

I had the same issue. Got in contact with HP customer service and the first person that helped had no idea how to fix it. Got in contact with someone else and they found the issue right away. I had it connected through the wrong port.
First find out what the IP address of your printer is. You can do this by pressing the small wifi button on the front of your printer and it will show the IP address.
Then what you'll have to do is go to the start menu of your computer and search for "Devices and Printers".
Click that and a screen will open. Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see a few tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port"
A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
After that your computer should find your printer.
Click finish and you should be all set.
Hope this helps.

HP Photosmart All-In-One C7280 Error Message Offline

I cannot print from my computer due to an error message that the printer is currently off-line. The printer icon in my dock has a red hexagon with a white exclamation mark inside it. Has anyone else had this issue? It seems that I've install everything okay because I could print both the 'Self Diagnostic Page & Network Configuration Report' manually from the printer. Any words of wisdom?

Okay, you've installed new inks, but now aren't seeing blue or yellow in your printouts. One thing to check is the cartridge venting - take a look at solution 2 this in document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01641815&cc=us&dlc=en&lc=en&product=3795314&tmp... - make sure all your cartridges look as if the vent is open.
If the vents are open, then your printhead is either damaged or clogged. Try another printhead cleaning. That will use ink, but it may be the best way to recover the printhead.
If normal printhead cleaning does not work, there is kind of an unofficial solution posted here: http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-6500-Office-jet-E709a-Black-printer-cartrid... - scroll down to the green 'solved' area. Several people seem to have found this hot water soak helpful.
Good luck!
I work on HP's behalf.

Photosmart C5280 all-in-one Cartridges error message

hi, I have a Photosmart C5280 all-in-one. It's been good until today when I got an error message:
! Print Cartridges refer to printer documentation.
I've only ever used genuine HP cartridges. I have the correct ones in - 75XL tricolour and 74XL black.
I've taken them out, reseated them several times to no avail, the error message will not leave and the printer will not function. Any ideas please?

Hi there Crouch11,
Welcome to the Forums
I noticed the issue you are having with your Photosmart C5280 now showing you an ink cartridge error. I suggest following the guide below to see if this can be resolved for you.
'Incompatible Cartridge' or 'Cartridge Failed' Message Displays on the Computer in Windows After Ins...
Feel free to reply with any issues you may have and I will do my best to help.
Thanks,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP photo smart 7520 all in one printer error. B8867448.

Screen flashing. Message "printer error. There is a problem with the printer. Turn the printer off, then on". When it is turned off, then on, the blue Hewlett Packard screen flashes with B8867448, then it returns to error message.
This question was solved.
View Solution.

June 18, 2014: My HP7520 Photosmart isn't so smart. Error B8867448 shows up in blue screen and then an error screen shows up: Printer Error. There is a problem with the printer. Turn the printer off, then on.
I called HP service and went all the way up through a supervisor to the "higher authorities" in India. I am a valued HP customer so they are giving me a very very special offer. We unplug it for a minute and get the same problem. The cartriges are also stuck and won't move. They say this is the source of the hardware problem. Then he states it is a "hardware" problem. Really.
After several conversations with the "supervisor" he gets my phone number and calls me back from his "personal office desk" with a very very valuable offer that is not available to all customers.
They can only offer a discount on the printer, which is similar to Amazon. I bought it for $138.85 (tax included - it was $129.99 before tax) over a year ago at Best Buy so the warantee is out of date. He offers an HP Photosmart 7520 for $149.99.....?? - after I mentioned my original purchase price, he dropped it to $127.91. I save a dollar.
But get this!!!!
Cartridges are for free.
Free shipping and handling.
3-warantee for free.
Still, my old computer has to go in the trash - stuck cartridges and all.
The new printer will be tested TWICE by HP "itself"! Now that's confidence for me! I why the double testing??
Reason:
It is a reconditioned printer, by the way. I don't like that and patiently mentioned it was not a sufficient offer: $1 discount from a new printer.
Now they are offering $10 off the reconditioned printer. I state that this is still not sufficient.
The phone rep tells me 100 printers are sold to Best Buy and 80 are delivered (what does that mean?!)
Just because the box is opened due to a long shelf-storage doesn't mean it is a bad computer. They test it again since it's old so now it's tested twice and will work for me perfectly. They are 100% sure the printer will work for me and this problem will not happen again.
If the problem DOES happen, they will provide free shipping and a free replacement. (wha-huh?? did I miss something there???)
He says I can go to website: www.hp.com/recycle.com - log onto this website and I can recycle the printer without throwing it in the trash!!! Such a deal! I don't feel any better. Trash is trash as far as I'm concerned.
I replied: "Your offer is not satisfactory to me" and once again I'm on hold. Hold time to this point is over an hour. Sigh.
I'm finding that replying "Thank you but your offer is not satisfactory to me." in a calm voice gets me a little teeny weenie bit further in price reduction, but not worth the bother.
He talks to his supervisor and says they know I'm not happy. So now I get it for $86.10, with free shipping, cartridges and a 3-year warantee for free.
How do I return it? I call them and they send me a label. I have to save the box and repack it. I can also return the printer after 14 days. What if I can't repack it properly with all the parts, etc???? He says to stick it in the box and mail it. That's easy I guess......
This is just as good as a new one, even though it is reconditioned. This is the best offer they can give me.
"Would you like to go for it?". It is not refurbished, it is reconditioned. The difference is there are no cosmetic defects with a reconditioned printer.
I insist on a free replacement. He goes off to talk to his supervisor once again. Silly, eh? I stay calm and patient and it might work! I mention I love HP and have always bought HP products. They are documenting everything, he says. Then I wait again. He has my number and I'll get a phonecall back from his higher authorities within 24 hours.
I confirm - he's in India. Yay. He if there's anything else he can do for me. I reply that would simply like my printer replaced. He wishes me a "beautiful day" and says "bye bye" and hangs up.
Incredible. I'm throwing it away and buying an Epson -810 or a Canon Pixma - consumer reports recommended printer. I hear the trash truck so I'm taking my printer out to the trash (in a nice new trash bag). I won't buy another HP printer again - ever.
Hope this helps. Sorry if you have the same issue. Final time of calls with Indians: 2 hours. OMG. **bleep**. I give up.

All in One D145 - Error Message when changing Print Director - Access denied

When I print out a document or a fax, after each page of print I get a blank page followed by the next page of the print or the fax. I tried changing the Print Director but I get a message "access denied". Has anyone experienced this and resolved it?

Hello lightweight,
Welcome to the HP Support Forums!
Sorry to hear about the software issues you have been having with the Photosmart C410a on Windows 7. I would like to see if I can help.
Below are the first steps I would like you to try;
Click the start menu and then type %temp%
Look for, and open the folder starting with 7z (Example: 7zS0007)
Open folder Util
Open folder CCC
Run the uninstall_ L4.bat for non-HP computers. For HP computers, run the Uninstall_L3.bat
When the uninstall has completed restart the computer
Run Disk cleanup from Accessories> System Tools and check all boxes.
Download and install the latest version of Adobe flash player: Adobe Flash Player
Download the full feature software and drivers: HP Photosmart Full Feature Software and Drivers (if you need to download the software again)
Run the download to reinstall the printer
Let me know if you still having the issues.
JERENDS
I work on behalf of HP
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C7280 All-in-One printing error Qxc19a007

Hello. If anyone is familiar with this error code and how to address/correct it, I would appreciate hearing your thoughts and suggestions. I keep getting the message that the ink system has failed and cannot copy, scan, or fax. Thanks.

For borderless, due to the fact that we can't place the paper EXACTLY in one place, and we can't guarantee ZERO skew, and there are some tolerances in the paper size, we need to overspray the image (make the image a slight bit bigger), so we don't have little tiny white slivers. around the image.
Also, keep in mind, the aspect ratio of your camera isn't always the same as the aspect ratio of the paper. For example, you an print a 3x5, a 4x6, or a 5x7, and those are all different aspect ratios.
I'm sorry I can't fix your problem, but hopefully this helps you understand what's going on a little better.
regards, CF
I work for HP and hope to make your day Sproutastic!

HP 7310 All-in-One Printer Error Message

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