HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

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    Hello mdin,
    Welcome to the HP Support Forums!
    I would like to see if I can help get the Scan to Email working once again on the 7520. Although the steps I have to offer are suggested for a 6520, the steps apply for your 7520 too.
    Re: Trouble scanning using Photosmart 6520
    Since you mention already having a manual IP, skip that and just update the DNS.
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    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Printer connected to internet but when scanning it says "Unable to connect to web services"

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    Hi slee4al,
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 unable to connect to Web Services Options

    I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

    J-L-B 
    Welcome to the HP Community Forum.
    The following might help:
    Reset Web Services in ePrint Printer
    If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
    Install Full Feature Software – Photosmart 7520
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
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  • Unable to connect to web services

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    Hi monkeyhead,
    Welcome back to the HP Support forums, it's been a while since you last posted.  I understand that you are getting an error message when you try to enable your web services.
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    HP Support forums post by Happytohelp01
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 unable to connect to web services error

    I've used my HP Photosmart 7520 for years without issue scanning to email.  Now I get "Unable to connect to Web Services" error message.  I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error.  Help!

    Hi @ajbond77,
    Welcome to the HP Support Forums.  I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
    If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 unable to connect to Web Services scanning to email

    P Photosmart 7520 unable to connect to Web Services  -   can't scan to email

    If you get "unable to connect to web services" error message while performing scan to email option, first unplug router and printer for about 1 minute. Plug router up first then printer and then try to enable web services.
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    Hi Iru67,
    Welcome to the HP Support Forums.  I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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    Don't worry about the printer not being the exact model as yours as the firmware, steps and settings are all the same.
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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