Hp 7520 scan to email unabke to connect to web services

I have the same error message and I have tried all the suggestions previously listed. Please help. Thank you.

Hey @Kitray ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you can't access web services.
Is your printer connected to the internet via wireless or USB?
You made an independant post so I have no idea what thread you are referring to. Please link that threah in this threah so I can see.
Have a great day! Talk to you soon.
I worked for HP.

Similar Messages

  • Printer connected to internet but when scanning it says "Unable to connect to web services"

    My computer shows successful connection to my wireless, but when scanning, it says it cannot connect to web services.  HELP!

    Hi slee4al,
    Welcome to the HP Support Forums.  I see that you are getting a connection error message when attempting to scan with your HP printer.
    To better assist you, would you please provide some additional information:
    What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
    How is the printer connected (USB cable, ethernet, or wireless)?
    What operating system are you using on your computer? whatsmyos.com
    Are you trying to scan from your computer or the printer?  If you are trying to scan from the computer are you using the HP Scan software or another scanning software package?
    Is the printer plugged directly into a wall outlet?
    Are you able to make a copy from the front panel of the printer?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP 7520 Photosmart scanning error message: Unable to connect to Web Services

    After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

    Hello skagitsusan,
    Welcome to the HP Support Forums!
    I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
    Re: Trouble scanning using Photosmart 6520 <---
    The steps will cover your printer, even though they are different Photosmarts.
    Let me know if this works.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Cannot scan. error saying unable to connect to web services

    My printer worked perfectly inclduing the scanner and one say just stopped.  I have pin numebrs for various emails and the printer recognizes my IP address and I can print remotely but it will not scan.  I keep getting an error message "cannot connect to webservices".    The wireless is hooked up, however.
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    Hello mdin,
    Welcome to the HP Support Forums!
    I would like to see if I can help get the Scan to Email working once again on the 7520. Although the steps I have to offer are suggested for a 6520, the steps apply for your 7520 too.
    Re: Trouble scanning using Photosmart 6520
    Since you mention already having a manual IP, skip that and just update the DNS.
    Hope this helps,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • I'm connected to the internet but I keep getting the message cannot connect to web services

    When I Scan to Email in my Photosmart 7520 all-in-one printer, I get the message, "Unable to connect to web services. Confirm internet access and try again."

    Hello @Skrafty,
    Welcome to the HP forums.
    I understand that you are having a problem with the scan to email feature on your Photosmart 7520.
    I would like to help.
    Touch the ePrint icon on your printers display.
    If you get the same server connection error, Try setting a manual DNS.
    The following link is to a post by happytohelp01.
    It contains instructions for setting a manual DNS.
    Efax 7510 still won't work after turning off/on ePrint several times
    If you do not get a server connection, then I would remove Web Services and enable again.
    Warning:  If you remove web services the printer will lose its custom ePrint address.
    This address will be lost forever. It will also wipe out any scan to email settings.
    To remove Web Services, touch the ePrint icon.
    Go into settings and select Remove Web Services.
    You will be brought back to the printers main menu.
    Touch the ePrint icon again and enable the feature.
    Once you get the printers claim code (used to customise the ePrint address) you can setup scan to email again.
    If you encounter any issues or have additional questions please let me know.
    Also you can call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Photosmart 7520 scan to email problem. Unable to connect to web services

    I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
    I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
    I checked that the apps in the printer main screen work ok,
    I followed the suggested steps below
    1. Obtain your printer's IP address
    a. This can be done by pressing the wireless icon on printer.
    2. Enter the printer's IP address in a browser.
    3. Select the network tab at the top of the page.
    4. On the left select networking.
    5. Select Network Address (IP)
    6. Select Manual DNS Server
    a. Manual Preferred DNS should read 8.8.8.8
    b. Alternate DNS Server should read. 8.8.4.4
    7. Select apply you might get a warning just select okay.
    And nothing works.
    Any help please??

    Hi Iru67,
    Welcome to the HP Support Forums.  I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 unable to connect to Web Services scanning to email

    P Photosmart 7520 unable to connect to Web Services  -   can't scan to email

    If you get "unable to connect to web services" error message while performing scan to email option, first unplug router and printer for about 1 minute. Plug router up first then printer and then try to enable web services.
    The web services feature will be available in one of the below options:
    1.The Setup ->Wireless ->Web Services menu option
    Or
    2.The Setup ->Web option, or via the ePrint/Web Services icon on the printer front panel display.
    If you still get the same error message again then follow below steps and perform scan option:
    1.Obtain your printer's IP address. This can be done by pressing the wireless icon on printer.
    2.Enter the printer's IP address in a browser.
    3.Select the network tab at the top of the page.
    4.On the left select networking.
    5.Select Network Address (IP).
    6.Select Manual DNS Server.
    a.Manual Preferred DNS should read 8.8.8.8
    b.Alternate DNS Server should read. 8.8.4.4
    7.Select apply you might get a warning just select okay.

  • Can't 'Scan to Email' on USB connected printer to AE (Bridge mode)

    Can't 'Scan to Email' on USB connected printer to 2nd AE (in Bridge mode extending wireless network).
    Prints fine though.
    Printer is set to static IP adress (192.168.0.50).
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    When the printer was previously attached (by ethernet cable) to 1st AE, everything was working fine and I could login to printer Admin page via Safari by tying IP Address.

    Only the print function is supported when a multi-function device is connected to the USB port on an AirPort router.
    Advanced features like scan, copy, maintenance, etc are not supported at the USB port.

  • 7520 scan to email stopped working

    unable to connect to web services  I tried all posted fixes

    If your printer is unable to connect to web services. First unplug router and printer for about 1 minute. then plug router up first then printer. Then try to enable web services. If not successful and you still get same error message.
    Follow below steps and check you are able to perform scan to email:
    1. Obtain your printer's IP address
    a. This can be done by pressing the wireless icon on printer.
    2. Enter the printer's IP address in a browser.
    3. Select the network tab at the top of the page.
    4. On the left select networking.
    5. Select Network Address (IP)
    6. Select Manual DNS Server
    a. Manual Preferred DNS should read 8.8.8.8
    b. Alternate DNS Server should read. 8.8.4.4
    7. Select apply you might get a warning just select okay.

  • HP 7520 Unable to connect to web services while trying to scan

    I have tried the scan doctor and was able to scan from that program but was unabe to scan using buttons on printer for both Windows 8 and MAC OS X. Error message is consistent Unable to connect to web services. I am trying to scan to email on both Windows 8 and IOS X
    It appears to be a common issue. Is there a downloable fix for all of the owners users of your product?
    Thank you

    Hi Kitray,
    I see that you are trying to scan to your Email, but are unable to. Which Email provider are you trying to scan into? I have found great success by follow the steps I have offered here: Re: Trouble scanning using Photosmart 6520
    Don't worry about the printer not being the exact model as yours as the firmware, steps and settings are all the same.
    Please let me know how you make out with those steps.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • "Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

    Hello -  I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message.  I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck.  I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
    I really need to be able to scan documents to my e-mail..... ughh... please help!
    Thanks,

    I am having the same issue.  Please help.

  • 7520 Server connection error. Cannot connect to Web Services.

    I have been using scan to email with no problems on my HP 7520 since I purchased it a couple of months ago. Suddenly it no longer works.  I get the message that the app is unable to connect to web services. I've tried other apps and they work. eprint works. Tried turning off router and printer - same result. Tried the change to manual DNS server. Still unable to connect. Please help resolve this problem.  Thx.

    Hi there, contact Cloud Service support on 855-785-2777 (US) for assistance. Hope the problem gets resolved to your satisfaction.
    Best
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • HP Photosmart 7520 unable to connect to Web Services Options

    I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

    J-L-B 
    Welcome to the HP Community Forum.
    The following might help:
    Reset Web Services in ePrint Printer
    If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
    Install Full Feature Software – Photosmart 7520
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • HP Photosmart 7520 unable to connect to web services error

    I've used my HP Photosmart 7520 for years without issue scanning to email.  Now I get "Unable to connect to Web Services" error message.  I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error.  Help!

    Hi @ajbond77,
    Welcome to the HP Support Forums.  I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
    If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP 7520 Unable to connect to web services

    Hi,
    I am following a post here that says what to do when you can't scan to email because you get the "Unable to connect to web services" message.  the post says to enter the printer's IP address in a browser and then click the network tab at the top of the page.  I am not sure what the poster is talking about, I don't see a network tab in my IE browser.
    or if there is another way to fix this issue pls let me know.
    first time poster here.
    thx

    upscope
    Welcome to the HP Community Forum.
    First:
    Reset Web Services in ePrint Printer
    See Section titled:
    Method Two – Set Static IP Printer Connection
    Next:
    In answer to your question:
    This visual shows you the EWS page and the general layout of the EWS Network tab:
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

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