HP 8600 Printer Will not see printer when scanning.

I am using an HP 8600 Printer. It is connected to my computer and prints just fine. I am also able to scan from my computer. However, when I go to the printer and select "scan" then "computers" my computer is not listed. I never had a problem with it until now. I can from my computer scan a document, but not from the printer itself. Why is that and why will the printer not list my computer. It does not make any sense!

No the other computer is running Widows 7. The one I am having a problem with is running Vista. It worked before and now it doesn't. All items in Network Sharing Center and "On". Next suggestion! Thanks for all your help by the way. I don't know what else to try. : (

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MY PRINTER WILL NOT STOP PRINTING

I have a brand new HP 309a wireless printer. I am using it with a USB PORT. I downloaded something from a PDF file and the printer will not stop printing. I rebooted the computer, I disconnected the printer for an hour and when I turned it on it resumed I hit the cancel button, the display reads "print cancelled" and then it reads "now printing." When I attempt to use the printer to print something else it reads "busy." HELP.
This question was solved.
View Solution.

Hi,
Disconnect the USB cable and follow the below steps to restart the spooler service.
Click Start (Windows logo) >> All Programs >> Accessories >>
Right click on Command Prompt and open it as Administrator ( choose run as administrator)
Enter the below command in black window and hit enter key..
net stop spooler
That will stop the spooler service.
Then enter the below command and hit enter key to start the spooler service
net start spooler
That will delete the current print comment and the things in print queue.
Press the widnows key and R key on the key board to open run window ( Click on Start >> Run).
In run window enter services.msc and click Ok.
That will open services window.
From there double click on the print spooler service.That will open a new window.
Click on Stop button to stop and then click on start button to restart the spooler service.
Make sure that startup type is : Automatic and Service status is : Started
Click on Apply and Ok to close the services window.
If the issue resolved,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Saul
Tech Support Eng.
HP

After upgrading to snow leopard my HP C5180 printer will not allow me to scan to the computer, it only works as a copier?

Hello,
My hardrive crashed, replaced and reinstalled. However after upgrading to Snow Leopard v.10.6.8, my HP C5180 printer will not give me an option to scan an image to the computer. It only functions as a copier. Any suggestions are greatly appreciated!
Thanks

If your driver is up to date (you didn't say) then you can try Image Capture in your Applications folder or take a look at VueScan http://www.hamrick.com/

Mac-connected with USB - RFU LOAD ERROR-send RFU UPGRADE - Mac will not see printer driver

Here's another question about this seemingly well-worn path. I've been researching this issue for about 5 hours and have only found a couple of solutions that are purported to work.
I have an apple laptop running 10.9.4 (mavericks). My 5200tn was formatting some print output differently than the HP driver suggested that it would (landscape vs portrait etc). The first tier tech person at HP suggested that I need a firmware update.
BIG mistake. It appears that the mac and the firmware update do NOT play well together.
I tried using the driver to 'upload file' with the latest firmware. I simply got the 'beach ball' on the mac for a long long time.
I powercycled the printer and now I have this common status message - RFU LOAD ERROR etc. NOW the printer can't be seen by the mac. Any suggestions? I tried a cold reset - no luck. I tried to reset VRM - no luck.
Thanks in advance.
-hh

Hello NYCmusic,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Laserjet 5200tn is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Since recent upgrade to win 8 from 7, HP printer will not accurately print from Photosmart 7.0.1. ?

Is there an update to correct this?

Seems like your question would be better in an HP forum than Adobe. Photosmart is of course not an Adobe product. Have you checked the HP site for driver updates for your particular set of hardware?
You haven't been very specific; perhaps if you provide more info about specifically what you have and what you're seeing go wrong someone will be able to help you better.
I don't have a suggestion for you beyond that, but this is for others considering Windows 8: It's never good to upgrade to a brand new OS in the first weeks after its release. An OS is more than just software from the manufacturer - it involves support from hardware vendors. No matter how many preview versions the OS manufacturer has released, device driver perfection (printer, display, storage devices, motherboard) ALWAYS lags behind the OS release.
Right now apparently there are a number of known problems with Windows 8:
With display drivers (people not getting good GPU support with ATI cards in Normal and Advanced modes, for example).
With printer drivers.
With storage drivers (I've heard of troubles with RAID controllers, for example).
In the professional realm there's an old adage, born from long experience: Never upgrade to a new Windows version until Service Pack 1.
With Windows 8 there is the additional consideration (for those who haven't yet taken the plunge): Carefully consider whether Windows 8 adds any return on investment (ROI) that you actually need.
Microsoft has taken off in a new non-pro direction with Windows 8 and has actually DEGRADED the desktop experience (presumably to try to herd us all over into the Metro/Modern realm). It may be that the best idea would be to continue to use Windows 7 and wait until Windows 9 (or whatever they call the next release) to re-evaluate upgrade options.
-Noel

Printer will not copy but will print from the computer

Hp Photosmart D110 all in one printer--I am totally disgusted with this printer...have had it a few months. It will only get about 160 economy pages per ink cartridge which is ridiculous. So we bought an ink refill kit and just refilled and reinstalled the black ink cartridge. it is printing from the computer just fine but the printer WILL NOT COPY. When I use the tool box and check ink levels it just shows question marks on both ink cartridges.
I spent 45 minutes on HP Chat Support and got no answers except that I need to use genuine HP Cartridges. They could not explain to me why the printer would print but not copy with refilled cartridge.
Any help from any of you regarding the NOT copying and the ink cartridges.....thanks so much

Did you ever get it to copy? I have the same problem

My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint.

My Office Print Pro 8600 Plus will not print pdf files sent to it from an iPad using ePrint. I just get an error message when I go to the HP Eprint centre. It does print the cover e-mail but nothing else. The attachment is not secure as far as I can see. I have tried sending an attachment from my Mac and that worked fine.
This question was solved.
View Solution.

Hello krnkln3.
Are you trying to send the PDF as an attachment in an e-mail sent to the ePrint e-mail address of the printer or are you trying to print using the ePrint app?
Try sending the same PDF document to the printer's ePrint e-mail address and let us know if that works. If this works but using the ePrint app is not working, maybe the ePrint app is not working fine with this PDF document (it could be due to it's size or something else). Remember that you can always use the e-mail ePrint address of the printer to send PDF documents as the processing is happening at the HP servers and not in your iPad as when you try to send it using the ePrint app.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Firefoox will not see my default network printer. it see's all other printers except that one. why not?

firefox will not see my artisan 810 network printer and allow me to select it from the available printers. why not?
== This happened ==
Every time Firefox opened
== un known

Thank you. That's what I thought will need to happen.
One more question. I tried using the Apple install disk that came with the computer. It's an OS 10.5.6 disk. It does not see my 10.6.8 system internal hard drive to repair. All it see's is itself 10.5.6 disk. Do you think I can use a 10.8+ disk utillity since that is a higher system it will see the 10.6.8. Where the 10.5.6 does not?
I don't want to turn the computer off for fear I'll get the question mark again. P-Ram got me going last time but for how long I don't know? It would be nice to be able to turn the computer off for the night and startup as usual to give it a rest and try to reset itself.
Thanks for your help, I know I will eventually need to re-install. But I am in the middle of a project with tight deadlines and all I can do right now is back-up. Trying to migrate to another computer temporarily to finish the job. That's a lot of extra work in the short time also.
Just trying to put a band-aid on it for another couple weeks.

Reader 11.0.4 will not collate pages when printing. Using OS X 10.6.8

Reader 11.0.4 will not collate pages when printing. Using OS X 10.6.8

I'm not 100% sure, but I believe you need Acrobat Pro for that.

What do I do when my printer will not print the whole page of something I wirelessly send to print

What exactly do I need to do when my printer will not print the whole page of a job i send to it wireless?

hi there,
could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

My photosmart D110 printer will not print at all wireless or when connected; the printer will copy .

My D110 Photosmart printer will not print when I want to have something printed from my laptop; I have made sure everything was connected. I have lost the the disk that came with it. Please help the serial# {Removed for privacy}
Thank You, Kevin Jackson

What operating system? Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP-2840 needs new drum (Q3964A) and I am told my printer will not work when I install a new drum

My HP2840 laser jet All-InOne has been telling me for 6 months that I need a new drum. I was waiting until I saw an issue with my print quality (which I never had a problem) and now my printer will not work unless I replace the drum.
A friend told me that even after installing a new OEM drum, that my printer will still not work unless I call HP and pay for them to tell me how to make it work.
Is that true?
I need help fast cause now my wife is really angry that I "broke" the printer!
Thanks in advance!

mmcnel01 wrote:
Is this an official HP forum?
If so, is there anyone from HP - maybe a moderator or someone, that will respond to my question?
This is a user to user forum and is not an official link to HP support. I would suggest that you contact HP as shown here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Power button will not switch printer off

I have owned HP products for over thirty years, with little in terms of serious problems. I am rather confused why the power button on my deskjet 8600 plus will not switch off the printer. When I reort to powering off from the wall socket this results in an errror message on re-powering, saying that powering off from wall socket could damage the printer. But there appears to be no fixes? The machine is less than a year old so would appreciate some support.

Hey @Angus844,
Welcome to the HP Support Forums!
I understand that your power button is non responsive on your 8600 machine. I know you stated that you have a Deskjet 8600 but that may be a typo as HP manufacturers an Officejet 8600 Plus. I am going to provide you with troubleshooting steps for the Officejet 8600 Plus model. Be sure to correct me if these steps don't seem to coincide with your model.
It definitely appears that you are experiencing 'sleep mode' or 'power issues'. I am going to provide you with a support document that should resolve this issue for you:
The HP Printer Won't Turn On or Respond When the Power Button is Pressed
Be aware that Solution three: Make sure that the power supply is compatible with the printer, is a generic printer step. You should just have a power cable with no adaptor that goes straight from the printer into a wall outlet. The only lights for power that you should see on your model printer is the green power button on the front of the product.
If your printer is turning on and functioning, even for a period of time, than your issue does not appear to be power cord related. Therefore, after ensuring that the steps provided in the document above are completed I would like you to run a Firmware Update for your printer.
The Firmware Update for your printer can be found at:
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers
After selecting the Operating System of your computer you need to select the Firmware option to download and run.
Please let me know if these steps resolved your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP 8600 Printer Will not see printer when scanning.

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