HP-All-In-One Envy 4500 won't print

After recently doing a "refresh", apparently the HP Apps for my printer were deleted also., so I need to know how to reinstall the apps that control my printer? I"ve tried all the recommended downloads, but nothing has changed. Can anyone just give me direct, precise instructions, specifically how to reinstall HP ENVY 4500 series Basic Device Software?

Hello NeutralObserver,
Welcome to the HP Forums.
I see that you are looking for instructions on how to install the printer software.
Please click on the following link and download the HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Save the file to the desktop of the computer and once the download is complete, click on the new icon and follow the instructions for the installation.
If you have any other questions, feel free to write me back at any time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
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Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
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When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
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Once the page opens under section (2) select Print, fax, scan, share or save.
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Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

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What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
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Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hello,
Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
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Try installing the Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

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