HP Color Laserjet 3600n printer displays Install Supplies when supplies are installed

Printer displayed message that supplies were out for all toners except magenta.
We put new black, cyan and yellow toners in the printer but it still displays INSTALL SUPPLIES with questions marks for those three toners on the display screen.
We set the printer to DISABLE CARTRIDGE CHECK mode and requested it print an event log, so the data light turned on steady without blinking and the display says it's printing the event log, but nothing happens for hours.
Took out the three toners (black, cyan and yellow) and kept the printer in DISABLE CARTRIDGE CHECK mode, then was able to print anything requested but prints only have magenta toner on them. 
Put a black in the magenta toner slot, still in DISABLE CARTRIDGE CHECK mode, and print only in black where the magenta should be.
Cartridge locks are in good condition. Have cleaned all contacts in the toner slots.
Have checked all connections from DC controller and re-seated the formatter and all appear to be secure and sound.
Any advice as to whether this could be the formatter, DC controller, or something I've not guessed?

Hope you a having a great day,
I am reaching out to probe if you still experience this issue and to make a suggestion. If you are, Perhaps since  this is a commercial product, posting in the forum for HP Business Support will provide a better chance at finding a prompt solution.
You may find the commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
 If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know. 
Best of luck; 
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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