HP Color Laserjet CM 1312 MFP / Won't Scan!

Hi guys,
I have been on the phone to HP for days they are blaming my computer but really it doesn't sound right... Brand new iMac, and a brand new CM1312... I have plugged it directly into the back of the computer via the USB the computer sees it and there is no problem with printing... BUT using the HP Scanner software it cannot see the printer via USB... I used the HP Set Up Wizard and when it comes to the screen asking to find the USB or Network printer it can't see it under USB, EVEN THOUGH IT PRINTS VIA USB... Has anyone had this issue before? Am I better off using an ethernet cord?

Hello Tom:
I do not have the same printer, so I am fishing a bit.
I have read here that all-in-one devices only print when using the built-in OS X drivers. Those with that particular problem have had some success by doing what you have tried - namely installing the manufacturer's software.
You might try uninstalling the printer, and then starting over with HP's software.
My own printer is Ethernet-connected, but I do that so it is available on my little home network. candidly, I prefer Ethernet connections over USB, but that is a personal preference, not an indictment of USB.
Barry
Message was edited by: Barry Hemphill

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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Dear cblins,
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* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
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In the forum beside your handle name just click on the envelope to view it.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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