HP Color LaserJet CP1215 - Color printing - Page prints yellow background

Good morning --- I don't believe I have posted to this forum before, so I hope someone can help me solve this issue. 
My CP1215 color LaserJet -
printing pref set to color-
printing a document with colored icons, etc. or color photograph
Results: the "background" or what should be the white area, is yellow - bright yellow.  
If I switch printing pref to B/W, I get a black/white document or photo.  Of course, no color.
I have replaced the yellow toner cartridge (HP product) TWICE, the second one just this morning.
There are NO error messages.
Tried running the cleaning tool; disconnect/reconnect, etc.  No luck.
I gave up trying to solve this issue 2 years ago, and have kept the pref set to black/white with no tech issues.
Now, however, I have the need to print in color, and I would really like to figure out how to correct this problem.
This printer is a monster - ~30 lbs or more, and I would rather not have to haul it to a computer shop or ship it.
If anyone out there has had this problem, please let me know how/if you were able to resolve it.  Many thanks.
Susan - Threecats

Hi Threecats
I understand when you print in color you are getting a yellow background.
I have included a document for troubleshooting the all yellow background printing.
Print out a configuration page from Solution eight first. This document  will provide steps for cleaning and calibrating the printer. The Print quality troubleshooting page will identify the print cartridge that is causing the issue.
Let me know the results when you compare it to the one in the document and if the background printed yellow again. Also the Print quality troubleshooting page results.
What kind of paper are you using?
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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