HP computer will not work properly with an HP printer

I have the following two items that I am trying to use together:
- HP 23" TouchSmart Desktop, T6500 2.1GHz 4GB DDR3, 500GB HDD (Windows 7)
- HP OfficeJet 6500 Multi-Function Printer/Scanner/Fax
When I try to scan to Adobe Acrobat Professional 9.0, the document goes through the scanner, however the dialog box that I would expect (e.g. "Next Page" or "Done") never shows up. At this point, the system is unresponsive with respect to Adobe or the printer.
I suspect that it is waiting for the input from the dialog box that never showed up. I tried to move the other windows to see if the dialog opened in the background, however I am not able to select any of them (they remain frozen).
I contacted HP Support, only to have them tell me it must be the driver, and I have an "old" printer. (I did not realize that a 9 month old printer was considered "old"). I have tried all of the possible drivers that are available (original disk, downloads, other downloads from HP tech support), none of these resolves the problem.
In any case, they were unable to resolve the problem of having an HP computer work properly with an HP printer. (The printing function seems to work, just very slowly).
Has anyone else heard of this? Is there a resolution?

Update: I am still looking for a solution to this problem - the scanning portion of the Multi-function OfficeJet 6500 does not work properly with the HP TouchSmart computer.
I have not been able to find anyone in HP that can tell me when (or if) new drivers will be released for this printer.
I decided to investigate upgrading to a newer version of printer since HP told me the 9 month old printer I have was "obsolete", only to find that the identical printer is still on sale in many stores. Hmmm....
I feel like I am getting the run-around from HP.
I have since tried several more driver/software combinations, but every time I have the same problem (as described in the previous post).
If anyone has any ideas or suggestions, I would be most happy to hear them.
Thank you.

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HP computer will not work properly with an HP printer

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