HP Deskjet 3050A J611 series - error message -Bad image windows\system 32\d3d 10 warp.dll

I use the HP Deskjet 3050A J611 series printer with my laptop and a desktop PC.  It works fine with the laptop but when I installed the software onto the desktop the window error message Bad Image Windows\ System 32\d3d 10 warp.dll kept popping up every few minutesd.  By a process of ilimination I discovered that it was the Photo Creations that was causing the problems, when I removed it all was good and I was able to use the printer.  The only problems is that I now cannot print photos from my pc.  I have windows 7.
Can anyone help please?

Hi Chris.
That error message comes from Direct3D, which is part of the DirectX software in Windows. It appears that part of the DirectX environment on your computer is corrupt. Microsoft provides a diagnostic tool that should help you sort this out. Please see http://windows.microsoft.com/en-us/windows-vista/run-directx-diagnostic-tool
If that does not solve the issue, you may want to reinstall the device driver for your graphics adapter.
When all's running smoothly, you can reinstall HP Photo Creations to print again. Our customer support team would be happy to help with the reinstallation. You can reach them at www.hp.com/global/us/en/consumer/digital_photography/free/software/support-form.html
Hope this helps,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

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