HP deskjet 3055A e-All-in-One printer/scanner Not scanning

Question

Hello I have the all in one as listed.  It has worked for ages absolutely fine and the printer both wireless and network still works.  The scanner however does not the fact have done a Scan doctor on it.  Stops at Twain Scan problem.  Despite all the icons having been there from the past the message I get is "The HP Deskjet 305A J611 was not found". Tearing my hair out as uninstalled, loaded up drivers etc and still doesn't work.  Interestingly this only happened after I renewed my Norton susbscription and windows office also had issues.  Norton was uninstalled by their team and Windows office continued to malfunction regardless. This was sorted out by the Microsoft team successfully and Office and Norton are working fine again.  It seems too much of a coincidence but am guessing Twain is being blocked somehow by Norton.....Unfortunately am not much good at technology so any help appreciated

Answer 1

Hi Russkiijim
I understand you are unable to scan. The Print and Scan Doctor shows a Twain error. Twain is the interface standard for Windows and Macintosh that allows imaging hardware devices (such as scanners and digital cameras) to communicate with image processing software.
Lets turn off all start up programs to make sure there isn't something blocking it. Click on start, in search box type in run, enter, then type in msconfig, click ok.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Turn off any antivirus software.
Try scanning again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
I would recommend to run Microsoft Fix It Tool to see if that will fix the twain error if the msconfig didn't work.
You will probably need to uninstall and install the printer again.
Let me know if that helps.
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Gemini02
I work on behalf of HP