Hp dv6700 keyboard some keys locked,

hp dv6700 keyboard some keys locked, like up and down aero, Enter button, some numric buttons, some alfabate keys, remember these also not working in bios setup,plz tell me the trick how can i solve this problem?

Hello Momma4952
Welcome to the HP Forums!
I understand that some keys on your computer keyboard have stopped working. I will do my best to help you out! First, please provide the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
I would also like you to attempt the following test: Connect an external keyboard to the computer and see if the keys on that keyboard work. If the keys do not work, then we are absolutely certain there is a software/driver conflict. Otherwise, there is the potential of a hardware failure.
Thanks for posting on the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

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Hp dv6700 keyboard some keys locked,

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