HP DV9500 DVD drive not working

My dvd drive will not read certain disks. It has been like this for a few months now, but it normally reads retail discs (games and Operating systems). Now it wont read Dragon age. the disk is in good condition, but it only shows the empty icon for the dvd drive and when I try to open it, it only says there is no disk. Drivers say they do not need to be updated when prompted from device manager and there is no repair for it on the health center.

Finally i found this post and it worked.
RE: I know this is a really old post but I found a solution for my computer that I didn't find on the internet.  My DVD drive wouldn't show up in the device manager either.  I tried drivers, deleted the upper and lower registry files...changing dvd drives...I tried everything I could find on the internet to fix this problem..and nothing worked.  Today I download MagicISO and MagicDisc to burn an .iso image...I guess the virtual drive installed a driver when I installed MagicDisc...my DVD burner is working now and showing up in the device manager as well as my virtual drive and I am running Windows 7 on a DV9000 HP pavillion notebook.  I hope anyone else reading this with this problem is able to solve thier issue with this solution. I have been searching for months!!!  GoodLuck!
http://download.cnet.com/MagicDisc/3000-7970_4-10383679.html

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