HP Envy 5530 won't scan to my Mac

My HP Envy 5530 was iffy at scanning previously with my Mac, but now that I've updated my Mac's operating system to Yosemite (Version 10.10.1), I can't get the printer to scan at all, it says it can't find the computer. It prints and copies just fine though. I also want to keep it connected to my Mac through a USB cord not through wifi. I tried installing the HP Print and Scan Doctor program. I downloaded it but my Mac says it can't open it as it doesn't have the program to open it with - it must be a pc only program.
Please help!

I was able to get this working again...
My issue was that with Mcafee...the Mcafee firewall default was to setup my wifi as PUBLIC...as a result, any of my wifi devices (including HP Envy, Apple TV, etc) were automatically BLOCKED and not showing up....once i changed this setting to PRIVATE, all of my devices began working properly again....
I am using Yosemite and now the scanner works just fine...I have tested this on an iMac, iMac 5k, and macbook...same issue and solution applied...
I hope this helps someone

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HP Envy 4504 won't scan.

My HP Envy 4504 won't scan. Windows Vista Home Basic 32-bit. Has worked well in the past. Print-scan doctor says it's all set up, but "test scan" gets an error message. Wireless printing works. Tried re-installing, rebooting and turning firewall off. Printer dialogue box lists computer but says computer not responding. Windows Photo Gallery finds the device but returns error messages "no items match your search" > "failed to initialize selected paper source"when I actually try to get a scan. Control Panel scanner test passed.

Hi @enjayjay
Although the Print and Scan Doctor is reliable, I suspect despite what it says, there may be a software issue.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software from here; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the outcome of these efforts.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Envy 5530 won't print or scan

Out of the blue I am unable to print via usb or wirelessly. I have tried the "Doctor" which keeps saying I do not have the "full" software and/or driver package. I have uninstalled/reinstalled what seems like 67 times. I have tried numerous fixes from the forum, all with no results. (Clean boot - DL software/drivers for Envy 5531, etc) My printer has wireless set up, but no computer found. I'm just going around & around with no solution in sight. If I'm seem frustrated, I am after spending 3-4 hours to get a document scanned (or even printed) that is necessary for medical reasons. Since I can't use it as a door stop or paperweight, ready to toss into dumpster. Printing should't be this hard!Thank you for letting me vent. Any help would be much, much appreciated. Toshiba satellite laptop Win 8.1 64bit Steve

Thank you for getting back to me @rjrabbit!
If the printer is having troubles performing a photo copy then you are likely looking at a hardware or power issue and not a software issue. To ensure the printer is still receiving full power it is recommend to plug the power into the wall directly and not a power surge protector. It may sounds silly but is a good way to ensure power is not a factor and may eliminate any unnecessary troubleshooting.
If you find your still getting the copy and scan issue when the printer is into a direct power source I suggest checking the firmware version on the printer. I was able to locate a firmware update for the ENVY 5530 on the HP web site. You will want to check the firmware version on the printer first.
To check the current firmware version on printer, you can print a status report.
To print a status report:
Press the Setup (wrench) icon at the top of the printer touch screen
Press Tools
Press Print Status Report
Once you locate the firmware version on the printer Status Report check to see if it matches Version ORL1CN1418AR. If not, then I recommend following this link to HP ENVY 5530 e-All-in-One Printer series Firmware Update. Download and run the Firmware update. Its recommended (if you have one) to have the printer plugged in USB when running a firmware update.
Thanks again for posting on the HP Forums! I hope this helps and please post back and let me know how it goes.
Cbert
I work on behalf of HP.
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HP Envy 5530-won't print in color in iPhoto

I'm not sure if anybody is having this same problem but iPhoto 9.5.1 won't let me print in color on my new HP Envy 5530. It's brand new and I have color ink in it, but I'm only shown and option to print in black and white. Has anybody run into this problem?
Thanks

Have you checked the HP website to see if you have the latest printer drivers for your model?
OT

HP Envy 5530 won't print in color from Mac

My printer won't print anything in color from my Mac. I've tried printing from Word and from a PDF, and each time only black ink will show up. I've tried:Removing the black ink catridge and printing with just colorShaking the color ink cartridgeRemoving and putting back the color ink cartridgePrinting a test page (color doesn't work for this, either- nothing prints at all when I do this)Double and triple checking my print settings The only ink color that my computer says is "low" is yellow. I'm printing wirelessly, but because black ink prints fine, I'm willing to bet there's no connection problems. DO NOT try to sell me more ink; I am already upset with HP enough as it is. The last thing I want to do right now is buy more of its ineffective products. Please help me fix this problem.
Thank yoooouuuuu

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having issues with printing in colour from your Mac to your Envy 5530. I can help with that. To start, this document outlines how to troubleshoot print quality issues with your printer. When you get to the Solutions that suggest replacing the cartridges you can instead click on this link to contact HP Support. On this page if you scroll down and fill out the form you will find their contact number. I will warn you that if the cartridge is showing as low their solution may be to replace the cartridge with a new cartridge. I hope this helps and I hope you have a great day!

HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
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Hp envy 5530 won't print

I recently purchased a HP Envy 5530 printer. After setting it up, it would not print. I am using the USB cable, but also tried the wirless, and neither works.
I have a HP Pavilion dv9500 laptop. It is running Windows 7 Home Premium with Service Pack1 and is the 32 bit operating system.
The printer reads as installed. It is indicated as the selected printer and that it is online. When I try to print from any application, I get the little printer incon, but it shows 0 documents in the queue. The printer box which pops up from the application shows that the printer is selected but idle.
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Any help would be greatly appreciated.
This question was solved.
View Solution.

I've tried all the suggestions, and have had no success.
My brother sucessfully hooked up the printer to his computer, and it worked well. The problem does not reside within the printer. It is something with my computer software.

HP ENVY 4502 won't scan or copy

The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I'm sorry to hear that your printer will not Scan or copy. When you attempt to do a regular photo copy on the printer, are you getting any error codes? Another thing to look for when doing a copy is once you have started the copy, lift the top lid and see if the scanner bar is going across the unit and if the light is on.
Please respond with which Operating System you are running as well as the other information I have requested and I will be more than happy to help.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you so much for your time and I look forward to hearing back from you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Envy 5530 'Device is not supported' on Mac OSX 10.7

I have installed the software for the Envy 5530 but when I close the installer and go to HP Utility I get the message "The device is not supported' Updating HP Utility or using other HP Software that is designed to support this device may solve this problem.' HP Utility is useless. What other HP Software can I download?!

HI, I also had this same issue and finally worked out a solution.
Just to summarise: I had two Macbooks 10.7.4, iPhone, iPad, airport express and netgear evg2000 router. They all worked wirelessly one minute then stopped. I could wirelessly connect to the printer, print test pages, view the queue, view supplies but any print would appear in the queue as 100% complete or 1% or 12% but never actually print out.
I logged in to the embedded web server (ews) on the printer, went to network, advanced settings-bonjour and changed the Bonjour Highest Priority Service to '9100 printing' instead of 'LDP'. I then deleted the printer from the print function in system prefs, re added it and it worked. I had to turn the iPhone and iPad off and on and they worked.

HP Envy 4501 won't scan multiple pages into a single document

My HP Envy 4501 Printer won't let me scan multiple pages into a single pdf document.
I already made sure that the checkbox "Create a separate file for each scanned page" is not checked under the file section in advanced settings.
After I scan the first page, I do not get a screen with a + (plus sign) that is supposed to allow you to scan additional pages into the same document.
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At this point, if I don't get this problem fixed soon, I'm about ready to return my HP Envy 4501 Printer back to the store I bought it from so I can get my money back and buy a printer from one of HP's competitors before my store warranty runs out.
I am very dissatisfied with HP's printer software, their support services and their web sight that doesn't work half of the time.
Thanks,
Mark
This question was solved.
View Solution.

Hi Mark,
Great to see you are up and running now.
Such an information is available within the online documentation at hp.com:
Scanning additional pages is supported at 300 dpi or lower.
http://support.hp.com/us-en/product/HP-ENVY-4501-e-All-in-One-Printer/5304875/model/5368518/document...
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Hp envy scanner won't scan

I bought scanner today if I print from comp.it prints great but when I scan to print to paper the preview is showing a page filled with all black or all color depending which I want and that's what it prints it won't print whats in the scanner

Hello @gemino,
Welcome to the HP forums.
I understand that you are having problems scanning/copying with your Envy 120.
I would like to help.
Try going through the following document.
Copies or Scans Have Vertical Bands, Lines, or Black Pages
Please let me know if additional assistance is required.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

My HP Envy 120 won't scan to Mac

I successfully connected the HP Envy 120 all in one printer to my MacBook air and have been scanning for a few weeks now. However, although the overview scan still works, when I click on Scan, I just get the message "done scanning selected areas" - nothing gets saved. Where have I gone wrong? Checked all software is up to date. So frustrated because it took me ages to work out how to get everything set up in the first place!!!
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Thanks - but this is getting a bit beyond me - I just wanted a plug and play! It's still under warranty so I will take it back to John Lewis and ask them for something more compatible with a Mac.
Thanks anyway!

HP Envy 5530 won't scan to my Mac

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