HP Envy 7645 won't print from photo tray

FIXED my own problem!Never thought to try setting the paper size to 4x6 in/10x25 cm! That's apparently what I get for being metric-phobic (or ignorant). But really, why provide a 4x6 option in the first place? I can't get my Envy 7645 printer to print from the photo tray. I'm specifically trying to print from the Photos app. I select the print option, set the printer, paper size (4x6), and paper options to "print from photo tray." I select print, and the HP print dialog appears and from there I am unable to set the photo tray as the paper source. The dialog comes up with "Default Settings" as the Presets option and when I scroll down through the dialog to select the Paper Type/Quality option, it shows paper type as HP Photo Papers, Quality is set to Normal, and the Source is set to Automatic (which fails to print from the photo tray; it defaults to the main tray). When I try to shift from Automatic to Photo Tray, I get an error message that says "The paper size selected is not supported by the Photo Tray. To print with the Photo Tray, go to the Page Setup dialog, choose a paper size supported by this tray, and then return to the Print dialog." At this point, I have no idea where to find the Page Setup dialog (it's not immediately apparent in the avialable options and I can't seem to find it under any of the Photos print options). Further, I don't understand why I'm getting the error in the first place as the paper installed in the tray is, indeed, 4x6 (as set in the original Photos dialog). I've tried playing with any number of varities of options (e.g, changing from HP Photo Papers to the generic other photo papers option, not specifying size of photo paper) and any time I select the photo tray option, I get the error message.

Hey , Welcome to the HP Support Forum. Did you still need assistance? I see that you have some interface questions about printing photos from a Yosemite Mac using your HP ENVY 7645 e-All-in-One Printer. I would like to help. Have you installed your printer's full-feature driver on the Mac? If not, click here to install. Also, for your information, your printer's specifications re: supported photo paper sizes is available here. When I tried printing a photo from my Yosemite machine (albeit with a different printer) this is how I configured the print job: If I had the option I would also recommend setting the paper type to correspond with whatever kind of photo paper you're using. If this approach doesn't help try the following steps: Uninstall your printer - click here for instructions. Repair disk permissions on your Mac - click here for instructions. Once you've finished running the above-noted utility, restart your computer. Lastly, click here to reinstall your printer. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

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New HP Photosmart 7520 won't print from photo tray

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I have already looked at that link and tried all the things I can try at home, aside from replacing the print heads. Nothing works. The magenta seems to be the biggest offender. When I print photos that have a lot of magenta in them, I also get the horizontal lines, so it is not just the regular paper used by the printer's quality report (my first suspicion, sadly proven wrong). I see now that this printer also cuts off the image when printing a borderless photo. I have not found a solution for that yet, either. It also went crazy in the middle of a print job (told me that I needed to power it off, lost its wireless connection, regained its connection, but would not talk to the computer). I had to turn it off and on again to reset it, and after that it seemed to print, at least. This printer has been a very expensive mistake, considering the ink and paper I have gone through in the past week. I have four days to decide if I want to return it and just eat the cost of the ink cartridges. I am seriously considering it at this point, but will try to work things out for another day or two.

Aperture won't print from photo tray on HP Photosmart 6520

I've just started having a problem printing 4x6 photos with Aperture. When I print a borderless 4x6 glossy using the photo tray on my Photosmart it works fine. When I say to print a 4x6 borderless using the photo tray with photo premium paper it prints from the main tray rather than the photo tray. Plus now it's giving me a picture with borders, even though I specified borderless. Anyone have this problem?

Sorry, I do not know anything about your Printer. Have you looked, if there is an update for your printer driver, before you start reinstalling Aperture? If yes, upgrade your printer driver first. Also check, if you are having the same problem when printing from a different user account. Maybe some settings in your user accunt or startup items are interfering. You could also check, if printing from iPhoto or Photoshop has the same problem (but don't waste expensive photo paper on these tests ).
What is the Aperture version you are using?
Let me ask this: is there a problem deleting Aperture and reinstalling it? Will I lose anything? Thanks.
Your images are stored in the Aperture library/libraries, and your settings in your user library. This should not be affected by reinstalling Aperture. But do not reinstall, without ensuring that your backup is current.
How to reinstall will depend on the Aperture version you are using. This support article describes the procedure - ignore the title of the document - it is written to help with a nasty bug.
See: Aperture 3.4: May quit unexpectedly on launch after updating
Regards
Léonie

Won't print to photo tray, but will print test page

I have most current Vista driver, but can't print to photo tray. It won't pull the tray in, although it works great when printing test page. I tried various page/paper settings and "photo tray" light settings, but still won't print from Vista.
Tried 8250 printer properties, changing paper settings, but can't recognize settings, even though it sees the paper and prints the test page. Seemed to work just fine with XP.
This question was solved.
View Solution.

Plugged into an XP machine, photo printed.
Plugged back into Vista, fooled with the settings, then it worked!
I don't know what exactly fixed it...

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I have a Pixma MG6220. No matter what I do it won't print from the rear tray from a source on the web. I go to both the quick setting and main tab and select "rear tray." Still prints from cassette. I took out the paper from the cassette. Won't print unti I load paper in the cassette. I even selected a different paper than plain paper and selected rear tray - but it still printed from the cassette.
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Hello.
The issue may also be related to a setting in your web browser. Check to see if your browser has a Page Setup option. This menu may be controlling the paper feed setting.
If the issue persists, please try using a different web browser to test the unit.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

7515 keeps trying to print from photo tray when main tray selected (Mac)?

Just started uing a iMac with the 7515. It's driving me nuts that it keeps trying to print from the photo tray when I have main tray clearly selected in the print dialog box.
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Hey Chriscic,
Welcome to the HP Forums!
Always the best recommend steps to start off with when troubleshooting with a Mac, is to reset the printing system. Then verify, and repair the disk permissions.
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If you do require further assistance, please let me know the version of Mac OS X you are running. If you need it, I have included the document 'Finding your OS X version and build information'.
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I worked on behalf of HP

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I'm returning this POS today....unfortunately, I tossed the box after I mistakenly thought it was fix after the Apple Care exercise.
HP....what is your problem that you can't resolve this issue?????

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
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I am losing my mind and would really appreciate some help.
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Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
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Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
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Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
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- Remove USB cable.
- Reboot PC.
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Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Wendy7
Welcome to the HP Community Forum.
Try restarting everything, including your home network Router.
If that does not work, then you might try reinstalling the printer App on the iPad. I realize that is extreme, but the app connection is whonked and the app is talking to the "old" setup. It needs to know things are OK.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Need a little more information here......there are several models called Photosmart Premium. Is it a C410a, C309g, C309c or which model?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Envy 4500 - Won't print from Notepad

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Can't print from photo tray and can't set my usual margins

I have a Photosmar tD7560 printer. My computer is an HP Pavillion e9120y PC, recently upgraded from Vista Home Premium 64 bit to Windows 7 home premium 64 bit (clean install). The printer was not compatible with Windows 7 but the issue was resolved here when I was advised by a member to download a fix. (Thanks again!)
I have printed with no problem until today when I tried to print out a 4x6 index card from the photo tray. I set the paper size to 4x6 but when I tried to print it, i got an out of paper message. I put paper in the main tray and it printed from there.
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Hello AnnArritola,
Welcome to the HP Forums! The HP Officejet 5745 printer defaults to the main paper try. Printing using the printer’s dedicated photo tray can be accomplished by accessing the print driver and selecting the photo tray before printing. Below is a support document that should help with the necessary steps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04392289&tmp_task=useCategory&cc=us&dlc=en&lang...
Regards,
Steve_S_HP
p.s. A quicker method once you’re in the printer driver is to go to the shortcuts tab and select photo printing (this will automatically select the dedicated photo tray).
I am a HP Employee.

Why wont my HP All In One C5280 printer print from photo tray after upgrade- vista to windows 7?

I recently downloaded an upgrade for windows home premium. Used to have Vista. Now my HP C5280 All In One printer will not print from the photo tray when settings are correctly set. This is after I ran HP Update. What do I do next.

I would try running the HP Print Diagnostic Utility. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91788-1&lc=en&dlc=en&cc=us&...= and see what part fails.
The PDU checks the connectivity, spooler condition, online status, device manager, print queue, ports, driver, conflicts, and default printer.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

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If you are unable to print photos, the first thing that comes to mind is that you have the wrong tray selected. I would start with Solution 4 of this document for a walk-through on how to setup the photo tray. I know you are not experiencing an out of paper error message but it covers all of the steps you would take to print to the photo tray. This printer has ePrint. Have you set that up yet? I am curious because I want you to try to email the printer an attachment of your photo because ePrint photos default to 4x6 and go straight to the paper tray. This test will narrow down to if this is a printer problem or a setting in your computer. Read through that link and let me know if it helps or not. If not, how is the printer connected to the computer and what kind of computer are you using?
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HP Envy 7645 won't print from photo tray

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