HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app.  I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message... 
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady.  Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue.  And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above.  Not that the PC has anything to do with it, but I am desperate. 
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post.  With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue.  Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Similar Messages

  • Hp eprint home&biz app cannot find my hp officejet 100 mobile printer please advise?

    I own a vizio tablet and a HP Officejet 100 mobile printer!  I downloaded your Hp eprint home&biz app so I could print from my tablet and the download went will,  I also registered via email.  I went to print a form and your app could not locate my printer?  Please advise,
                                   Chuck

    Hi Chuck,
    HP ePrint Home & Biz only provide print capabilities over wired or wireless (802.11) network connection, Bluetooth connection is not supported as well the specific model is not supported by the app.
    Can I print from the HP ePrint mobile app using USB or Bluetooth?
    No. You can only print directly to supported HP printers on a local wireless network.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923321&lc=en&cc=us&dlc=en&product=5076465#N85
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Have HP 3050 All-in-One J3610, printing .doc and .docx from ipad with HP Home & Biz is not working

    App starts to show "Processing"
    Then sometimes "Rendering " then back to "Processing"
    And then after up to 3mins,returns "Could Not Create Print Preview"
    Which means can't proceed to Print
    But absolutely fine with ,pdf - creates Print Preview instantly - and then Print works.
    Registered OK
    Tried turning off router and ipad and starting over
    Any help appreciated before I abandon App.

    Would you happen to have bluetooth on by chance? Bluetooth is known to interfere with wireless printing from the iPad.
    Also let me know a little bit more about your wireless network (router brand, model, security type).
    Thanks,
    -Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • HP ePrint Home & Biz failing to find Business Inkjet 1200 on wireless network

    I am trying to set up printing from my phone over my local network to an HP printer.
    I have downloaded the HP ePrint Home & Biz app onto a Samsung SII runningAndroid  v4.0.4 the app cannot find the HP Business Inkjet 1200 (C8156A) on the wireless network.
    1) The printer is functional and other devices can print to it
    2) The phone is able to conect wirelessly to the printer via a browser connection
    3) The printer is on a fixed IP number
    4) The BI 1200 is listed on the supported models page for ePrint Home & Biz app
    5) I have registered the app with ePrint but should be able to connect via the local wireless network
    I tried to use the Connect Manually option but it is tring to get me to supply an ePrint e-mail address. Do I really have to register the printer on ePrint to get this app to work?
    As someone else said why not have an app that just formats the print job and sends it to the local printer?
    Zeb
    This question was solved.
    View Solution.

    The app can actually do what you want and print over the local network.
    It sounds like what you are doing is going to settings, and then manage eprinters, and trying to add the device there. This section is only for eprint capable devices, and allows you to print to them even when you are not at the same location.
    Go back to the home screen of the app.
    Select a photo or document from within the app.
    Simply push on the area near the bottom of the screen that may show a printer, or if its never printed it may just have a down arrow.
    From here you should be able to click on printer and choose your printer.
    The above method will simply search the local network for supported devices, and does not require any registration of the app.
    Jon-W
    I work on behalf of HP
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

  • HP ePrint Home&Biz for HP 2600n

    Your page for the above Android app says, "Compatible with all smartphones and tablets that run Android 2.1 or later. Works with HP ePrint-enabled printers, legacy networkable printers and all-in-ones."
    I'm trying to print on my HP Color LaserJet 2600n using the Android "HP ePrint Home&Biz" app on my Android smartphone / tablets (I have four!).
    Each smartphone / tablet can immediately see the printer (which is connected via wired Ethernet to my home WiFi router) on my local LAN, by both printer name and DNS name.  When I attempt to print, the yellow "progress bar" advances across the screen, and I see network traffic between the smartphone or tablet and the printer, but then I get "Print job failure" on the tablet, and continuous network traffic (does not stop) on the WiFi router between the two devices, until I kill the Android "HP ePrint Home&Biz" app.  Further, the status panel and lights on the printer remain as if idle.
    Note:  Android app "PhotoBot" prints, but only in B&W (!?!?!?), and I think the HP app is better in other respects as well (as soon as I can get it to print!!)
    Any ideas?

    Hello,
    Thanks for the post.  With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • HP ePrint Home & Biz and HP3050 J610a and iPhone4

    I realise that the HP3050 does not support eprint, I have however been able to connect my phone to the printer using HP ePrint Home & Biz app and scan a document,  when I turn the printer off then back on HP ePrint Home & Biz cannot see the printer.  I have tried the usual steps, power off printer and phone, power on phone then printer.  Unplug printer from wall etc, turn off bluetooth.  It seems to be random as well because sometimes it works other times it doesn't, lately I cannot get it to work.  Any ideas

    Hi RagDaz,
    I wanted to first check on something you said here, the ePrint Home and Biz will only scan from ePrint capable printers.
    Do you have the J610 or the J611 printer?  The 3050 J610 does not support ePrint and the 3050A J611 does support ePrint and thus scanning from the ePrint Home and Biz app.
    On to the question.
    The behavior  you are describing has a couple possible causes:
    1. Poor signal strength - When the signal is strong enough, it works.  When the signal weakens, it does not work. 
    If  you suspect you might be having signal strength problems, try moving the printer and router into the same room and placing them about 6 feet apart. 
    2. Router problem - Some routers need to be restarted from time to time.  Try powering off the printer, router and iPhone.  Turn the router, iPhone and printer back on in that order.  Wait for about 1 minute between, making sure the router had enough time to finish booting up before turning the iPhone back on.
    3. When it does not work,  make sure the iPhone is attached to the right network.
    I was an HP employee.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Laserjet Pro M1217nfw, support for ePrint Home&Biz on Android devices

    Got my new LaserJet Pro M1217nfw installed on my home (secure)wireless network and am printing wirelessly from 3 windows laptops.
    Started trying to get my smartphones to connect and print to it. Droid X Verizon, running gingerbread latest Verizon update. Download ePrint and ePrint Home & Biz to it. Upgraded my printer to latest firmware and SmartInstall, got an EPrint email address assigned to it. Am able to ePrint from phone just fine, but Home & Biz does not print, it detects printer and says has printed the file, doc, or pic but nothing comes out on the printer. I see from your lists of supportted printers that it is not
    supported on th 1217nfw. Is it planned to work on it in the future? Can you give my some hints or workarounds if it is possible to get Home and Biz to work?
    I tried the Wireless Direct feature on the printer, but really don't understand its purpose, since the printer and my phone are both
    connected to my local wireless network, why does the wireless direct use a different SSID and assigned a fixed IP address?
    anyway disabled that feature.
    Thanks for any help!
    This question was solved.
    View Solution.

    At this time ePrint Home&biz app is not supported on the HP Laserjet Pro M1217nfw. Other than ePrint using the printer emial address there isn't another solution with an Android device.
    I am an HP employee

  • Unable to print to 8200 photosmart series printer after registration with eprint home&biz

    I am able to print to a 8250 photosmart printer from my iPad till I register the product to allow me to print .doc file then I can't print to the printer any more.

    Hi Harvey2499,
    Unfortunately ePrint Home and Biz will not work with the Photosmart 8200 series printers.
    I was an HP employee.
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • My itunes 11 Home sharing is not working with my windows 7 PC and iPad it shows up on iPad and when I go to share the music app does loading for 3 mins and crashes I am using a virgin super hub router please please please help

    My itunes 11 Home sharing is not working with my windows 7 PC and iPad it shows up on iPad and when I go to share the music app does loading for 3 mins and crashes I am using a virgin super hub router please please please help

    My itunes 11 Home sharing is not working with my windows 7 PC and iPad it shows up on iPad and when I go to share the music app does loading for 3 mins and crashes I am using a virgin super hub router please please please help

  • Youtube app not working "error tap to retry" on ipad 4. Tried holding home button and off together and delete and download agin both didn't work

    Youtube app not working "error tap to retry" on ipad 4. Tried holding home button and off together and delete and download agin both didn't work

    Oh phooey. I had the same problem, so I decided to delete and reinstall. Only to discover that Google's YouTube app no longer supports anything below iOS 6. This is a problem since I'm running an original iPad.
    Yes, I realize that my version of iOS still has the old YouTube app. But it's not the same. For one thing there are a lot of ad-supported videos that will only play in the new app.

  • Ipad app icons shaking but won't delete, home button does not work, power off switch does not work

    I just got a new ipad air and have started to add apps to it.  I have added a couple of free apps which I have also deleted (moved to icloud).  I have also a couple of apps (free & purchased) which I have on it now.
    Now my problem:
    I tried to remove another free app.  I press and hold the icon.  All app icons shake and display the 'x' for removing, but the 'x' for does not work on any of the icons.  Also, after this, the home button does not work as the icons keep shaking even while I am pressing the button.  And the power off switch on the side of the device does not work either.  If I close the smart cover and reopen it shows the home display and all the icons still shaking (instead of showing the passcode sign-in display).  Fortunately (well, fortune in the misfortune) if I press the home button and off switch a couple times each and close the smart cover and wait, the device awakes normally.  Well, normally until I try to remove any app.
    So what do I need to do to fix this?
    Thanx
    Brian

    Glad it worked. Anytime your iPad acts up, the reboot/reset is a common first thing to try. And it clears up many issues and glitches.
    enjoy your new toy

  • My home button will not work however there is suppose to be a app for this, does anyone know what it is? Any help wuld b great...Thanks

    my home button will not work...however I have heard that there is suppose to be an app
    that you can download that looks like a little red dot that you can move over where ever you want to go
    and click therefore to bypass the home button....does anyone know anything about this?
    If so would you please share the name of it? Your help would be greatly appreciated. Or could anyone
    offer any solutions to this button problem? I have tried the alchol thing...did not work.
    Thanks for any help.

    No need to download, is a native application on the iphone. go to settings »General» accessibility »assistive touch" turn on.

  • Office Web Apps 2013 - Word app not working on Sharepoint 2013 but Excel does

    Hi there!
    We had some problems with Office Web Apps 2013 not working with Lync, and the status of OWA was unhealty so we decided to install some updates for OWA.
    We have downloaded November 2013 update for OWA.
    We found out a guide for putting updates on OWA and done this steps:
    * Remove-OfficeWebAppsMachine
    * Installed the november update
    * Restarted OWA server
    * ran: New-OfficeWebAppsFarm -InternalUrl https://owasrv.domain.local -ExternalURL
    https://owasrv.domain.local -CertificateName "certname" -AllowHttp  -EditingEnabled
    * Restart-Service WACSM
    - checked in IIS in the bindings if the site useses the correct certificate
    Then we went on Sharepoint 2013 and ran some commands:
    * Remove-SPWOPIBinding –All:$true
    * New-SPWOPIBinding -ServerName owasrv.domain.local
    * Set-SPWOPIZone –zone “external-https”
    Now here are the funny things:
    * Excel word app on Sharepoint 2013 works
    * Word APP not working (screenshot)
    * Lync 2013 powerpoint still not working (screenshot)
    * status of OWA is healthy
    bostjanc

    Hi,
    The Friendly name field must be unique within the Trusted Root Certificate Authorities store.  In -CertificateName, enter the friendly name you gave your
    certificate earlier.
    Validate the configuration by navigating to the discovery URL of the Office Web Apps server.  Like
    https://xxx/hosting/discovery
    Meanwhile, the issue is related to Lync, I recommend to you to post the question on Lync Server for further discussion via the link below.
    http://social.technet.microsoft.com/Forums/en-US/home?forum=ocsclients
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction
    with us. Thank you for your understanding.
    Tracy Cai
    TechNet Community Support

  • Home button is not working sinds ios 5.1.1 update

    I bought my iPad 2 2 weeks ago and everything was working fine. I dit an update of the software and my home button is not working anymore. Could someone please help me out? Thanx in advance

    Try to recalibrate your home button.
    Step 1) – The very first thing you will need to do is launch a stock iOS app like the Calendar, Stocks, YouTube etc.
    Step 2) – Once the stock iOS app of your choice has been launched you will need to hold the power button (located on the top of your iOS Device) until the Slide To Power Off toggle appears.
    Step 3) – As soon as you see the Slide To Power Off toggle appear you will need to quickly hold the home button until this toggle disappears.
    Step 4) – When it does disappear you will have successfully recalibrated your iPhone, iPod Touch or iPad’s home button.

  • Maps app not working on Network Users

    Maps app not working on network users on client machines?, is everyone having same issue?, Thanks in Advance

    Sometimes it does, sometimes it does not. I assume we're talking about network users with home folders on a remote volume…
    The only thing I could do about it was to inform Apple…

Maybe you are looking for