HP help and support center freezes
Trying to bios update my Compaq 7100 Minitower. Went to check all currently installed soft/hard ware. It starts the installed hardware scan { My Computer-Hardware } Then freezes at 18% with this message: 'document.all[...]' is null or not an object . I have just updated the support center.....same issue. In dire need of bios update, but unable without knowing exactly what I need. Any ideas are appreciatted.
This question was solved.
View Solution.
Hisdimple, welcome to the forum.
I believe that you would receive more responses to your question if you start a thread here. They are the members who know your computer best.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.
Similar Messages
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How do I reinstall help and support center?
compaq notebook Presario V2552US, Window XP home, a friend cleaned up my computer to speed it up and deleted this, I assume.
cannot troubleshoot USB problem. error message "Windows cannot open Help and Support because a system service is not running." To fix this problem, start the service named 'Help and Support'Your XP Help and Support Center is at your computer's HP Webpage:
Software & Driver Downloads - Compaq Presario V2552US Notebook PC
Here is the specific download file for Help and Support:
Help and Support Center sp35451 V4.3 C
You might take a look at that main page and make sure you have everything else you want / need from for later. Why? There will come a time when XP is no longer supported and it will be harder to get software - if you download your drivers and software now and put them on a flash drive you will be better prepared in case you have issues down the road.
Kind Regards,
Dragon-Fur -
Baffled by HP Help and Support
I own a HP laptop ZD8000 series (ZD8215us) and my manual tells me I can upgrade my RAM to a max of 2 GB. Recently I re-installed HP Help and Support software and after scanning my system it reported I could upgrade my RAM to 4 GB. WHICH do I believe??
(I am running Windows XP Media Center Edition and I'm assuming it's the 32-bit version operating system because it doesn't say it's 64-bit.)
Do unto others as you would have them do unto you. Remember, God is watching.
This question was solved.
View Solution.I just found this on the Microsoft website. To better explain the 32-bit operating system, Microsoft used this (2*32-1 = 4 GB).
Windows NT 4.0: 4 GB
Windows 2000 Professional: 4 GB
Windows 2000 Standard Server: 4 GB
Windows 2000 Advanced Server: 8 GB
Windows 2000 Datacenter Server: 32 GB
Windows XP Professional: 4 GB
Windows Server 2003 Web Edition: 2 GB
Windows Server 2003 Standard Edition: 4 GB
Windows Server 2003 Enterprise Edition: 32 GB
Windows Server 2003 Datacenter Edition: 64 GB
Windows Vista: 4 GB
Windows Server 2008 Standard: 4 GB
Windows Server 2008 Enterprise: 64 GB
Windows Server 2008 Datacenter: 64 GB
Windows 7: 4 GB
http://support.microsoft.com/kb/2267427
Do unto others as you would have them do unto you. Remember, God is watching. -
HP Live Photo FAQ, Help, and Support
HP LIVE PHOTO
HP Live Photo app - available on iOS and Android devices
Make your photos come to life with HP Live Photo! HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.
Share your Live Photos with friends and family by printing, ordering prints from Snapfish (US only), and via Facebook or email.
For more information on HP Live Photo you can:
1. Watch this short video
2. visit the HP Live Photo app page.
To install the app:
iOS: App Store link Look in the Apple App Store for HP Live Photo. Available in English only at this time. Supports iOS 6.0 and above.
The app is designed for the iPhone, and can be run on the iPad2 and above and iPad Mini in 2X mode, and on the iPod Touch 5th generation. If you want to install the app on your iPad2 or above, do not filter for apps that are designed for the iPad in the app store.
Android: Google Play Store link. Available in English only at this time. Supported at this time only on the following devices:
HTC One
HTC OneX
Nexus 4
Samsung Galaxy S2
Samsung Galaxy S3
Samsung Galazy S3 Mini
Samsung Galaxy S4
Samsung Galazy S4 Mini
Samsung Galaxy Nexus
Samsung Galaxy NoteII
Sony Experia Z
You'll find the following Help and Support information below:
FAQ - Frequently Asked Questions
Help Printing Live Photos
Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
How to get more Support
FAQ
Can I see an example of what the app does?
Yes. Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app. Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app.
If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address. Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives. Check your spam folder if you don't see the Snapfish order confirmation email in your inbox. If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.
What iOS devices support Live Photo?
The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above. The app runs in 2X mode on iPad devices. Currently, HP Live Photo is supported in the US in English only.
Do I need an iOS or Android device to both create and view Live Photos?
Yes. Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
Can I use any video in Live Photo?
You may use any video recorded on your mobile device using the video function, up to 45 seconds in length. If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
Where are the Live Photo videos saved when I create a Live Photo?
The videos for your Live Photos are saved over the internet to the cloud. The original video on your device is not affected or modified in any way. HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions. The live photo videos are not saved to your Facebook account.
When I share a Live Photo via email or Facebook is the video included in the email or post?
No. Only the Live Photo is included in the email or Facebook post. The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo.
If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper. The instructions explain how to install the HP Live Photo app and view the Live Photo.
Can I share my Live Photos with anyone?
Yes. You can share with any friends/family using a live photo nametag. Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag.
What is a Live Photo Nametag?
A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend. The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view your live photos.
Your nametag is printed on the bottom right corner of all your live photos. When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them. This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos. Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.
How do I print a Live Photo from an iOS device?
You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies. If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions.
How do I print a Live Photo from an Android device?
Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.) The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers. If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app. For more information see the HP ePrint app in the Google Play store.
Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it. You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers. HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print. All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
Yes. There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare). If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
Send the photo to yourself via the Share via email option from Live Photo. Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list. Select the print app and complete your print as you normally do using that app.
Can I print Live Photos from my computer?
Yes. Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer. You can print live photos from your computer to any printer you have attached to it that supports photo printing.
Can I print Live Photos on plain paper?
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. You may have success printing on plain paper, but results will be much less predictable.
Do I need a Facebook account to use HP Live Photo?
Viewing: No. A Facebook account is not required to view live photos using the Live Photo app.
Creating: No. A Facebook account is not required to create Live Photos. You can create and share them using your Live Photo Nametag. However: If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices. Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook.
Do I need an internet connection to use this app?
Yes, HP Live photo requires an internet connection for launch/use.
I played the introduction video in the app but why is there no sound – what’s wrong?
Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video.
How can I provide feedback on Live Photo features that I’d like added or changed?
In the HP Live Photo app, select Settings and scroll down to the Send Feedback option. We would love to hear from you! Note that this option is for feedback and is not monitored for support questions. For support questions see the
Printing Live Photos, Troubleshooting, and Support sections below.
I am having an issue with the HP Live Photo app – where can I get help?
See the Printing Live Photos and Troubleshooting sections below. If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below.
PRINTING LIVE PHOTOS
Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.
You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
Printing Live Photos shared via email on an iPhone/iPad using Airprint:
Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
Go to your Camera Roll and open the image.
Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option.
If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions
More information on Airprint:
- HP Airprint support forum discussion thread: Click here.
- All Airprint enabled printers: http://support.apple.com/kb/HT4356
Printing Live Photos shared via email on an Android device (requires HP printer):
Tap on the image in the email to open the image.
While viewing the image, select Menu>Share
Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
More information on the HP ePrint mobile app.
HP ePrint mobile app FAQs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01923321
Printing Live Photos shared via email on PC and Mac:
You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer.
On a PC, right-click on the photo in the email and select the Save option.
On a Mac, see this information.
If you need additional help printing photos from your PC, Click here.
Printing Live Photos shared via Facebook:
It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
Computer: Select the photo and select “Options>Download” to save the photo to your computer.
Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
After saving the Live Photo print it as you normally print on your computer or device.
Printing Photos Directly from Facebook on Your Computer:
You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares.
However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
https://apps.facebook.com/hpprint/
TROUBLESHOOTING
Create:
Can I change the images that the app pulled from the video for the Live Photo?
It is not possible to directly select a specific frame of the video to print as the Live Photo. You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast. For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt. The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast. You can also try to include a few “still shots” in the video where camera and subject movement is minimized.
What if I don’t want to share the entire video?
After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points.
What if my video is longer than 45 seconds?
The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
Can I use a video from another source?
HP Live Photo currently only supports videos created on your iOS device.
It’s taking a very long time to save my Live Photo project. What can I do to speed it up?
Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes.
If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections. (Data charges may apply.) You can also try using a shorter video clip. (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
How do I view or share Live Photos I’ve already created?
Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created. Select one of them to view the photo and choose a print or share option.
How do I delete a Live Photo from my list of saved Live Photos?
iOS: Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete. A “Delete” button will appear – select it to delete the photo.
Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos. Long press on a live photo a context menu will appear with Delete and Share options. Select the Delete option.
Share
I’m having problems printing a Live Photo that was shared to me.
See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
Can I use the app to view a Live Photo on my computer screen?
Yes. If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video. Results can be affected by the monitor display resolution and type, as well as ambient lighting.
My friend doesn’t have an iOS or Android device. Can I share my Live Photo with her?
At this time an iOS or Android device is required to view the videos associated with your Live Photos.
I just need the viewing instruction sheet – how can I print that?
Go into app Settings and scroll down and select the “Print Instructions” option. If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print.
View:
I have a Live Photo that does not play when I view it through the HP Live Photo app. What’s wrong?
Below are some reasons why this could occur:
The photo is not an HP Live Photo. Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.
The Live Photo needs to be printed on photo paper for best results.
Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
The creator of the Live Photo may have deleted the Live Photo project from their app. Contact them to confirm it is still available.
An internet connection that is too slow/unstable.
Can I view Live Photos with other augmented reality apps?
No. HP Live Photo requires the HP Live Photo app to view the images and display the video.
SUPPORT
If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
[email protected]
To ensure a quick resolution of your support question, please provide:
A clear subject line - e.g., “Live Photo – printing problem”
A complete description of your problem – what you are trying to do and what is going wrong.
What iOS mobile device you are using
Your printer make/model
Note that we do not have the necessary information to provide support for photo printing on non-HP printers.
I am an HP employee.Connybelle wrote:
My HP Photosmart 5514 is set up on wireless. It will not let me print a picture from my computer. No matter what I do, it tells me to insert a memory card. I want to print what is in my pictures on the computer. Any ideas?
If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/bd-p/PostPrint
I am an HP employee. -
What is up with the Help and Support Section for Business Catalyst?
It has been very difficult for my customers and myself to access the help and support section of the site for Business Catalyst issues as we are constantly diverted to non-related Abode issues. The portal for support on Business Catalyst issue needs to be ISOLATED from ADOBE's main support section. It is bad enough that there are so many issues to deal with, but to add all the issues for all the applications is simply impossible to decipher and discover a solution.
Before the Adobe integration on the Cloud services it was much more simpler, wiith a much more efficient and cleaner layout, now every page looks like its generated by a bot that doesn't understand what I am looking for. Even the actual URL of the page is hidden so I can't even book mark it without opening the frame in a new window. My clients will not know how to do that.
Simplify plesase!
TeejayTeejay,
Yes we are looking into this very thing and hope to improve this very soon. Not only making things a bit clearer but also a central location for all your BC support needs.
Kind regards,
-Sidney -
Unable to open "Help and support"
When i click on help and support i get the error message:
"Internet explorer cannot download / from help"
How do i fix this?Ahh.. i know how to solve that.. This problem happens when the default application which is assigned for .xml files is replaced with another one (which is trying to downlod help files, obviously). Download this reg key that will restore default values in your registry.
http://www.sendspace.com/file/xmrpjn
Goodluck! -
An error ocurred during the installation of assembly 'Microsoft. VC80.crt,type="win32", version="8.0.50727.4053".publickKeyToken="1fc8b3b9a1e18e3b".processorArchitectu re="amd64".Please refer to help and support for more information. HRESULT: 0x80071A30
Instale iTunes perfectamente, conecte mi iPone y me dijo que necesitaba otra version que borrase la actual y instalase la nueva, borre la que tenia, y al instalar la nueva me salia esto y no tengo forma de instalarla. Ya hice los tutoriales de la pagina, y nada.OK. If both of you are Windows 7. Make sure you go to Windows update (START button, type in Windows Update). Check for updates and update whatever that are available. (especially Microsoft .NET Framework 4 )
After that see if you still get this error message.
The last resort would be to unistall and reinstall the whole thing.
Follow the steps below:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
Hi!
I am trying to install iTunes on my laptop that runs Windows 8.1
I have tried several solutions discussed in similar questions but none worked
-uninstalled and reinstalled
-cleaned C drive for all Apple products
-tried to install security update’ Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update’ but the same error appeared
-Windows module installer is enabled
I always get this error
an error occured during the installation fo assembly "Microsoft.VC80.CRT.type="win32", version="8.0.50727.6195, public key token=,1fc8b3b9a1e18e3b", processor architecture="x86", please refer to help and support for more information. HRESULT: 0x80070422
If i ignore and proceed another error appears
Service 'Apple Mobile device' failed to start. Verify that you have sufficient privileges to start system services
If i ignore one more time, itunes is installed but when i try to run it
Apple application support was not found. Apple Application Support is required to run iTunes Helper- please uninstall iTunes and then install itunes again-error 2
Can someone help me please? Thank you!Hi M2i7guel,
Welcome to Apple Support Communities.
It sounds like there is an issue installing iTunes and other Windows updates on your PC. The article linked below provides troubleshooting suggestions that will resolve most issues like the one that you've described.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this helps.
-Jason -
An error occurred during the installation of assembly 'policy 80.Microsoft.VC80.CRT.type="win32-policy" version+"8.0.50727.4053", publicKeyToken="1fc8b3b9a1e18e3b" ,processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: x...
Encountered during reinstall of iTunes. Any ideas?It is a big issue for many users. There is no clear fix yet, but some users have had success with some of the solution on this thread.
https://discussions.apple.com/message/16751339#16751339 -
Help - I keep getting this message when trying to install iTunes on my computer - I have tried it on 2 different computers - one with Windows 7 and one with Vista - getting same message for both.
"An error occured during the installation of assembly 'Microsoft.VC.80.CRT,version="8.0.50727.4053",type="win32".publicKeyToken="1fc8 b3b9a1e3b".process orArchitecture="x86"".Please refer to Help and Support for more information. HRESULT: 0x800736FD.
ThanksHRESULT: 0x800736FD
Are you running Vista or Windows 7, josh? -
I received the above error reinstalling SQL Server 2008. I have tried all suggestions. This error also appears when I install any version of SQL Server.
I have also installed;
Microsoft® .NET Framework Version 2.0.50727.4927
Microsoft® .NET Framework Version 4.0.31106.0
Microsoft® .NET Framework Version 3.0.6920.50
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Exit code (Decimal): -2068052081
Exit facility code: 1212
Exit error code: 1935
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Start time: 2014-02-23 19:17:20
End time: 2014-02-23 19:21:35
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SqlSupport_KatmaiRTM_Cpu64_1.log
Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1
Machine Properties:
Machine name: OHPC
Machine processor count: 2
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 0
Installation location: H:\SQLServer2008R2_SP1\x64\setup\
Installation edition: DEVELOPER
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: NT AUTHORITY\SYSTEM
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
IACCEPTSQLSERVERLICENSETERMS: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\SYSTEM
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: OHPC\Robert
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: True
TCPENABLED: 0
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140223_191513\SystemConfigurationCheck_Report.htm
SFC/ Scannow
2014-02-23 19:08:22, Info CSI 0000016f [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:08:22, Info CSI 00000170 [SR] Beginning Verify and Repair transaction
2014-02-23 19:08:23, Info CSI 00000172 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:23, Info CSI 00000174 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000176 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:26, Info CSI 00000177 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:08:26, Info CSI 00000179 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 0000017c [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:08:27, Info CSI 0000017d [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:08:27, Info CSI 00000180 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:08:27, Info CSI 00000182 [SR] Verify complete
2014-02-23 19:12:33, Info CSI 00000326 [SR] Verifying 100 (0x0000000000000064) components
2014-02-23 19:12:33, Info CSI 00000327 [SR] Beginning Verify and Repair transaction
2014-02-23 19:12:33, Info CSI 00000329 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032b [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:12:35, Info CSI 0000032c [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:12:35, Info CSI 0000032f [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:12:36, Info CSI 00000331 [SR] Verify complete
2014-02-23 19:13:14, Info CSI 0000035d [SR] Repairing 3 components
2014-02-23 19:13:14, Info CSI 0000035e [SR] Beginning Verify and Repair transaction
2014-02-23 19:13:14, Info CSI 00000360 [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000362 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000364 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000366 [SR] Cannot repair member file [l:26{13}]"x86_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:14, Info CSI 00000367 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-3_neutral_GDR"
2014-02-23 19:13:15, Info CSI 0000036a [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:26{13}]"x86_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 0000036c [SR] Cannot repair member file [l:20{10}]"wscsvc.dll" of Microsoft-Windows-SecurityCenter-Core,
Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 0000036d [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
2014-02-23 19:13:15, Info CSI 0000036f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wscsvc.dll";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000371 [SR] Cannot repair member file [l:30{15}]"amd64_installed" of Microsoft-Windows-ServicingStack,
Version = 6.1.7601.17592, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-23 19:13:15, Info CSI 00000372 [SR] This component was referenced by [l:154{77}]"Package_2_for_KB2533552~31bf3856ad364e35~amd64~~6.1.1.1.2533552-4_neutral_GDR"
2014-02-23 19:13:15, Info CSI 00000375 [SR] Could not reproject corrupted file [ml:520{260},l:94{47}]"\??\C:\Windows\Servicing\Version\6.1.7601.17592"\[l:30{15}]"amd64_installed";
source file in store is also corrupted
2014-02-23 19:13:15, Info CSI 00000377 [SR] Repair complete
2014-02-23 19:13:15, Info CSI 00000378 [SR] Committing transaction
2014-02-23 19:13:15, Info CSI 0000037c [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction
have been successfully repairedSummary:
Attempted proposed solution. Error still appears.
This is installed:
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable 8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.59192
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
I reinstalled:
vcredist_x64 Microsoft Visual C++ 2005 SP1 Redistributable Package (x64) .exe
vcredist_x86 Microsoft Visual C++ 2005 SP1 Redistributable Package (x86).exe
Results:
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable (x64). Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft
Corporation. Reconfiguration success or error status: 0.
Windows Installer reconfigured the product. Product Name: Microsoft Visual C++ 2005 Redistributable. Product Version: 8.0.56336. Product Language: 0. Manufacturer: Microsoft Corporation.
Reconfiguration success or error status: 0.
I installed SQLServer2008R2_SP1
Same error message came up;
SqlSupport_KatmaiRTM_Cpu64_1.log
MSI (s) (64:94) [23:03:43:910]: Source for file 'pfbafgaq.dll' is uncompressed, at 'H:\SQLServer2008R2_SP1\1033_ENU_LP\x64\setup\sql2008support\PFiles\SqlServr\100\Setup\Release\x64\'.
MSI (s) (64:94) [23:03:43:926]: Executing op: SetTargetFolder(Folder=C:\Windows\winsxs\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.1833_none_8a17faaf2edd3e00\)
MSI (s) (64:94) [23:03:43:926]: Executing op: SetSourceFolder(Folder=1\Windows\winsxs\nvdlei3o.taa\)
MSI (s) (64:94) [23:03:43:926]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.1833,ProductCode={B40EE88B-400A-4266-A17B-
E3DE64E94431},ProductVersion=10.1.2731,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:941]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={071c9b48-7c32-4621-a0ac-
3f809523288f},ProductVersion=8.0.56336,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\ATL80.dll,FileKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:957]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,Component={837BF1EB-D770-94EB-A01F-
C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.cat,FileKey=ul_catalog.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: CacheRTMFile(SourceFilePath=C:\Windows\WinSxS
\amd64_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.762_none_ca3f79d486b08636\amd64_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.1833_x-
ww_f19a562a.manifest,FileKey=ul_manifest.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,,ProductCode={D40172D6-CE2D-4B72-BF5F-
26A04A900B7B},ProductVersion=11.0.0,Attributes=0,,,,CopierFlags=0,,,,,,)
MSI (s) (64:94) [23:03:43:972]: Executing op: AssemblyCopy(SourceName=uvdlei3o.taa|
ATL80.dll,SourceCabKey=ul_ATL80.dll.837BF1EB_D770_94EB_FF1F_C8B3B9A1E18E,DestName=ATL80.dll,Attributes=0,FileSize=113152,PerTick=65536,,VerifyMedia=1,ElevateFlags=4,,,,ComponentId=
{837BF1EB-D770-94EB-A01F-C8B3B9A1E18E},,,,AssemblyMode=0,)
MSI (s) (64:94) [23:03:43:972]: Assembly Error:The system cannot find the path specified.
MSI (s) (64:94) [23:03:43:972]: Note: 1: 1935 2: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E} 3: 0x80070003 4: IAssemblyCache 5: CreateAssemblyCacheItem 6:
Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"
MSI (s) (64:94) [23:03:43:972]: Assembly Error (sxs): Please look into Component Based Servicing Log located at -169675656ndir\logs\cbs\cbs.log to get more diagnostic information.
MSI (s) (64:94) [23:03:49:882]: Product: Microsoft SQL Server 2008 Setup Support Files -- Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Error 1935. An error occurred during the installation of assembly
'Microsoft.VC80.ATL,version="8.0.50727.1833",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information.
HRESULT: 0x80070003. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
MSI (s) (64:94) [23:03:49:882]: User policy value 'DisableRollback' is 0
Thanks, Ted U -
At first i got a problem with my Apple Mobile Device Support, but then after i've done some research browsing the net on how to fix that problem, i've finally found the solution to that problem... However, after I've finish installing and trying to run ITunes, there's a pop up says Error 2 , Apple Application Support is needed to run ITunes.... So i've followed the instruction and suggestions given out which is to extract my iTunes64Setup and install Apple Application Support standalone manually, but during the installation, an error pops out that really really really could give me cancer.... the error goes like this-
""An error occured during the instilation of assembly "Microsoft.VC80.CRT,type+"win32",version="8.0.50727.6195"publicKeyToken="1fc8b3 b9a1e18e3b",processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x80070BC9.""
God knows how many times i've reinstalled Itunes, and how many pages i've been thruu just to look for a solution to this problem..... PLEASE HELP ME IM BEGGING YOU TO WHOEVER HAVE ANY IDEA ON HOW TO FIX THIS T^T
Im running on Window 7 ultimate 64-bit btw...OK. If both of you are Windows 7. Make sure you go to Windows update (START button, type in Windows Update). Check for updates and update whatever that are available. (especially Microsoft .NET Framework 4 )
After that see if you still get this error message.
The last resort would be to unistall and reinstall the whole thing.
Follow the steps below:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
Disabling the F1 Windows Help and Support key
Hello! I see there's lots of people that have been having this problem, but I felt I was in a unique (HA) position in that I have a Windows 8 OS, so the problem can't be solved following the steps to a Windows 7 solution. I've tried several things.
First off, background; I have an HP 2000 laptop running Windows 8. I have wanted to use the function keys in a video game, but they were set as macromedia function priority. I went into BIOS and switched the action keys to DISABLED so that I could use FN+F
Key in order to use the macromedia, and instead they revert to normal function. This is fine. BUT: It only worked for F2-F12. The F1 key is still mapped to open Windows Help and Support. I've tried to rename the helppane.exe (I am admin but only "Trusted
Installer" can modify the file), and ran into problems. SO I tried to follow the steps to use regedit to block the helppane.exe, but the .exe isn't located where it is on a Windows 7 machine.
I have been working to try to find a solution to this problem for going on hours now, with no recourse. ANY solutions would be very welcome. Thank you.You sure you already save after changing setting in BIOS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02035108&cc=id&dlc=en&lc=en
If yes, find your model in HP site and find the update BIOS, update your BIOS, and try again
since this PC OEM. HP will provide better answer for you, and if you keyboard also comes with extra software I suggest to uninstall it first to check -
Windows Help and Support screen glitch? And keyboard malfunction! Help!
I have 3 problems. At the log in screen of my hp stream notebook 11, I wasn't able to complete my password due to a malfunction in one of the keyboard keys. I shut down the computer and came back later to try again. It worked but when I logged in, the Windows Help and Support screen kept repeatedly popping up even when x'd out. I would let it repeatedly pop up (like a glitch) and I would x it out and it would go away. Also as I was typing in anything (wordpad, internet, search), every other key letters and numbers were acting as shortcuts to different screens such as apps, the log in screen, control panel etc. then the Windows Help and Support screen would pop back up again as a glitch. Please help!
Hi @aaliyah22
Welcome to the HP Support Forums!
You mention three different issues, and I am happy to assist with this. Obviously we need to start with the keyboard. As it is just the one key you describe as a problem, I would try a cleaning. You could see if some compressed air helps first as some debris may have gotten into it. Also you can look at these two pages and see if anything helps.
Notebook Keyboard Troubleshooting (Windows 8)
Cleaning your Notebook PC
The other two problems sound a lot like something like a software or possibly a malware related issue, but you can start with trying a system restore to a point before the problem began and see if that helps.Using Microsoft System Restore (Windows 8)
Then take a look at these.
Resolving and Preventing Viruses on Your Computer (Windows 8)
About Spyware, Adware, and Browser Hijacking Software
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping! -
Windows Help and Support Message box keeps popping up
I am not really sure what happened but my keyboard stopped working. It kept typing out random letters and not the ones I typed. At the same this "Windows Help and Support" box started popping up. So, I can't use my keyboard but the pop up window keeps interuping Netflix and vidoes and I can't watch them and Word documents. Pretty much anything I do gets interupted by this box and stops whatever I am trying to which is trying to build a website at the moment.
I uninstalled the support. It no longer appears in my program list but the box still keeping popping up and stopping everything I am doing.
What I am suppose to do? It doesn't say its the HP Support it says "Windows Help and Support" at the top of the box.
I have tried everything.Hey @c4yp ,
Welcome to the HP Forums!
I understand the keyboard on your notebook is not working properly, and the Windows Help and Support window keeps opening.
This popup is typically caused by a spyware or malware infection. Please follow the steps below and let me know if it helps.
Perform a clean boot. See here for a guide to to this: How to perform a clean boot in Windows
Run Malwarebytes Free scan.
Run AdwCleaner scan.
Use Step 3 and Step 5 of this guide for the steps to run Malwarebytes and AdwCleaner: Remove “Ads by GoSave” virus (Easy Removal Guide)
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.
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