HP LaserJet 500 color M551 security

Hi All, I have several
HP LaserJet 500 color M551 to which I want to limit who can print to the device, based on IP and CIDR notation.
There is a crazy number or options in this thing, and I am finding it dificult to set this up.
Basicaly, I want to allow 192.168.2.0/24 an 10.10.10.0/24 with subnets 255.255.255.0
And exclude all others. How do I set that up?

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Similar Messages

"Filter failed" in CUPS when using IPP (HP LaserJet 500 color M551)

I have two ArchLinux machines, one with HP LaserJet 500 color M551 connected over USB and another one on the same network. Printing over network (ipp) doesn't work: CUPS on the client says "Filter failed", so the job doesn't even reach the server. Printing directly from the server works perfectly fine, there's no "Filter failed" message and it just prints.
Both machines have the same ArchLinux installation, they are both x86_64, they have hpijs installed and the same PPD selected. This WiKi entry didn't help and the printer differs from the one discussed here, so it doesn't seem to be a well-known issue. :-(
I tried to reinstall the printer on the client many times, using both DNSSD and direct URI input. All this seems to work fine. The filter that fails is probably /usr/lib/cups/filter/hpps, but I have no idea how to get debugging info from it, i.e., why it fails etc. The same filter works just fine on the server.
I thought this might have something to do with the distinction between PostScript and the HP PCL variants. Enabling Adobe TBCP should fix this by adding the appropriate binary metadata and escaping things as needed... However, switching TBCP on in the CUPS printer settings stopped the printer from working. The printer appeared to be OK and responsive, but simply didn't print anything. Disabling TBCP fixed this on the server, but the client shows the "Filter failed" message, no matter what's happening on the server.

I have similar problems with network printing (from various 32-bit and 64-bit Arch systems) producing 'Filter failed' messages, while directly printing from the CUPS server - with USB connection to the device - works as expected. My all-in-one device is an HP Photosmart C4480 and everything worked fine a few weeks ago. (Ironically, I can get network scanning using Xsane!) I've tried reinstalling, and various drivers to no avail.
It's very frustrating, and I think I've tried everything suggested in the Wiki.
Added later, after setting 'LogLevel debug' in cupsd.conf:
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding start banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Queued on "hpc4480" by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] File of type application/vnd.cups-raster queued by "anonymous".
D [21/Aug/2013:22:19:57 +0100] [Job 18] Adding end banner page "none".
D [21/Aug/2013:22:19:57 +0100] [Job 18] time-at-processing=1377119997
D [21/Aug/2013:22:19:57 +0100] [Job 18] 1 filters for job:
D [21/Aug/2013:22:19:57 +0100] [Job 18] hpcups (application/vnd.cups-raster to printer/hpc4480, cost 0)
D [21/Aug/2013:22:19:57 +0100] [Job 18] job-sheets=none,none
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[0]="hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[1]="18"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[2]="anonymous"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[3]="Test Page"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[4]="1"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[5]="job-uuid=urn:uuid:febcff1d-2cc5-3058-4c2f-c420e625e3ec job-originating-host-name=192.168.1.11 time-at-creation=1377119989 time-at-processing=1377119997"
D [21/Aug/2013:22:19:57 +0100] [Job 18] argv[6]="/var/spool/cups/d00018-001"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[7]="CUPS_STATEDIR=/run/cups"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[8]="HOME=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/bin:/bin:/usr/bin"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[10]="[email protected]"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[11]="SOFTWARE=CUPS/1.6.3"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[13]="USER=root"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[14]="CUPS_MAX_MESSAGE=2047"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[15]="CUPS_SERVER=/run/cups/cups.sock"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[17]="IPP_PORT=631"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[18]="CHARSET=utf-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[19]="LANG=en_GB.UTF-8"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[20]="PPD=/etc/cups/ppd/hpc4480.ppd"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[21]="RIP_MAX_CACHE=128m"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[22]="CONTENT_TYPE=application/vnd.cups-raster"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[23]="DEVICE_URI=hp:/usb/Photosmart_C4400_series?serial=MY842FM2150557"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[24]="PRINTER_INFO=HP Photosmart C4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[25]="PRINTER_LOCATION=ninian"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[26]="PRINTER=hpc4480"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[27]="PRINTER_STATE_REASONS=none"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[28]="CUPS_FILETYPE=document"
D [21/Aug/2013:22:19:57 +0100] [Job 18] envp[29]="AUTH_I****"
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started filter /usr/lib/cups/filter/hpcups (PID 8978)
D [21/Aug/2013:22:19:57 +0100] [Job 18] Started backend /usr/lib/cups/backend/hp (PID 8979)
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8978 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [21/Aug/2013:22:19:57 +0100] [Job 18] Hint: Try setting the LogLevel to "debug" to find out more.
D [21/Aug/2013:22:19:57 +0100] [Job 18] prnt/backend/hp.c 839: ERROR: null print job total=0
D [21/Aug/2013:22:19:57 +0100] [Job 18] PID 8979 (/usr/lib/cups/backend/hp) exited with no errors.
D [21/Aug/2013:22:19:57 +0100] [Job 18] End of messages
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state=3(idle)
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-message="Filter failed"
D [21/Aug/2013:22:19:57 +0100] [Job 18] printer-state-reasons=none
Crucial error seems to be: prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 5
Last edited by ninian (2013-08-21 21:28:58)

How to check HP LaserJet 500 color M551 job log

Hi Everyone
I have a new HP LaserJet 500 color M551 set for users, after user print a document to the printer, I want to know how many sheet it used. In the job log page I can only find who print it, output size, black or color... But I can't check how many sheet the print job used. Is there nay method to check it?

Thanks for the reply
I had try the method but it still can't get the info. what I want get is how many sheet(s) the print job used but it didn't show in the job log page. the print job only show following info:

Is there a way to change the default print tray on an HP LaserJet 500 color M551 Printer

Hi
Is there a way to setup the default print tray for a HP LaserJet 500 color M551 printer to be tray 2 printing both online and direct?
If so what would be the best way to go about implementing it?
Thanks
This question was solved.
View Solution.

Usually, you can change the default paper trays through the control panel and through the Embedded Web server (EWS).
Check the settings on your control panel. Here is a link to the User Guide, check out page 94 and see if that helps you out.
m551 User Guide
For the EWS, put the printer IP address into your browser, then go to the tab that would list tray settings. Not sure exactly which tab has it for this printer series, but on other printer series it is on the system tab under paper setup.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

HP LaserJet 500 color M551

Hi All, I have several
HP LaserJet 500 color M551 to which I want to limit who can print to the device, based on IP and CIDR notation.
There is a crazy number or options in this thing, and I am finding it dificult to set this up.
Basicaly, I want to allow 192.168.2.0/24 an 10.10.10.0/24 with subnets 255.255.255.0
And exclude all others. How do I set that up?
when I try to set it up in the acl config pag, I get this:

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - LaserJet.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Connect HP Printer (Laserjet 500 color M551), to 2 wireless networks.

Hi everyone,
I am trying to connect the formentioned printer(*) to 2 wifi's we have in work. Let's say WNet1 & Wnet2.
So that everyone connected in those 2 Wireless Networks, can print.
(Details: the printer is already set up for WNet1, and is working fine. But half of us can't connect to WNet1, so we have WNet2 for that reason. The printer is "in range" for both WNetworks, that will not be an issue )
(*): Laserjet 500 color M551

Hi SMARTYN89,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this by clicking here.
I hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

LaserJet 500 color M551 - tray 2 doesn't close

I don't quite know the circumstances that lead to this happening, but looks like, all the sudden, tray 2 just wouldn't close. Just about when it should close, i feel some resistance maybe from the back of the tray, but not sure. I spent quite some time looking for any clues, such as anything bent, broken, warped, etc, but found nothing. Tried a lot of things, including resets and whatnot, but nothing worked.So i tried something that, right now, i know i shouldn't have; i got the tray from another M551 here at the office, just to see if it was something with the tray, and now... the tray on the other one ALSO doesn't close. There was no forcing, bending, slamming, nothing like that. Just brough the tray over, put it in, saw it wouldn't close, brought it back, and it wouldn't close on the original, none of the trays do on any of the 2 printers.What's going on with these things???

Found a temporary fix... that includes removing a partThis is being caused by the lock not engaging properly. I have no idea what the designation for any of these parts is, i'll just make things up and hope they make any sense.There is a guide with a pin on back of the tray , that goes into the lock. I would assume that, once the pin touches the lock, the lock would "pull" the tray in, that's how it seemed to work. The way it's happening right now, the lock is still engaging but not pulling the tray in, causing an obstruction that won't let the tray close. It's possible to manually arm the lock by pushing a tab nearby, tried multiple times, but i couldn't get it to sync. So i just removed the pin from the guide on the tray, and that bypasses the lock. Now the tray closes and the printer functions properly, it just behaves like trays without lock. Not ideal, but as long as it works i'm fine with it. May not be a bad solution actually, just as "preventive measure" - one less things to malfunction.If someone knows how to fix, reset or whatever needs to be done to the lock, i'd still like to know\o

LaserJet 500 color MFP M575 ePrint

I have enable ePrint on my new HP LaserJet 500 color MFP M575 when I first got it. A lot of changes to the configuration has now been done and ePrint does not work anymore.
I tried to reset it, disabling and re-enabling HP Web Services on the embedded web server, but the tab for "HP Web Services" does not ever come back even after a reboot. I also disabled the Web Services, rebooted and re-enable them and rebooted again, that also did not bring back the "HP Web Services" tab.
Because the tab never comes back I can't get the new code for the printer.
I have the only firmware available for that printer, the one dated the 12th of April 2012.
I really don't know what to do now.

Hello BMagny,
It sounds like you may need to preform a semi-full reset on the printer. I cannot give you instructions on how to do this over the forums, instead you will need to contact tech support directly. You can find the number here.
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Update ip address, HP LaserJet 500 color MFP M570 PCL 6

Hello,
I am having an issue with my HP LaserJet 500 color MFP M570 PCL 6 printer. The error message i am receiving, while trying to scan, says I need to update my ip address. How do i do this?

@cuellorojo
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Thank you,
Omar
I Work for HP

I could not enable web services on my laserjet 500 colour M551 printer

I could not enable web service on laserjet 500 colour M551 printer but i proper configure the ip & dns. The internet is working properly from laptop or desktop on this lan port. what to do?

@garytech1,
Wouldn't inputting those settings disrupt their connectivity within their own network?
Why would those IP settings work?
Curious, mostly. I have 25 of the M551 units on our network and every last one of them has the sticker saying it can be used with HP ePrint, however the "Web Services" tab in the EWS that is supposed to be the place to turn on or activate the ePrint option ... is not there on their EWS pages. Installing the latest firmware does not bring the option in. I've not located any option to enable it. From the printer's menu, there is a place under "How to Connect" for the ePrint option but it reports that it isn't enabled.
I just want to be able to enable that functionality. I've done it on other HP models, but can't find the option on these units.

Airprint with HP LaserJet Enterprise 500 Color M551

Hi,
I've watched the demo video on youtube and 10 minutes in he shows printing via the iphone with the "print" command in Apple's mail app. Is this an error by HP or is airprint available for this model?
Thanks

Hi,
Firstly please check to see if your printer in the list:
http://support.apple.com/kb/ht4356
If YES, you can use this to fix
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as:
http://itunes.apple.com/au/app/hp-eprint-home-biz/id299531647?mt=8
More info from this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
Regards.
BH
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Laserjet 500 color consuming color toner printing black and white text

How can I prevent the consumption of color toner when printing black/white text documents (pdf in Adobe Acrobat)???
I just finished printing about 2200 2-sided pages in Adobe Acrobat pdf files, all black/white text, on my 500dn. The color toner appears to have been consumed as I am getting signals that my yellow and magenta are below 10%. They were over 40% when I started the project.

Hello there,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums - Printing and Digital Imaging.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP LaserJet 500 color MFP M570dn ePrint information sheet won't print

When I attempt to Enable Web Services Connect I receive a message that an information sheet will print that contains important information. That information sheet doesn't print. After selecting OK, there is another button on the right that says "Print Information Sheet." Pushing that button also doesn't print an information sheet. However, I can see that it changes the printer's ePrint email address.
When I go to: https://www.hpconnected.com/us/en/#devices/ to add a new device to my profile, I'm asked for a printer claim code. When I paste in the part of the printer's newly issue email address before the "@" sign, I receive a message that there is an unexpected error. (HP technical support told me that this part of the email address was the claim code)
This is a new printer (it came yesterday). How do I fix this? I spent 1 hour and 45 minutes on the telephone with HP technical support and they were unable to fix it and couldn't really say what to do next. They said maybe there was some sort of problem with HP's cloud service and that I should keep trying back. I've tried back a number of times over 24+ hours with the same result.

Thank you for posting this information on our forum boards. At this moment in time, I do not have an answer to your question as to why you can't register your printer with the HP Connected cloud however, I have taken steps to investigate.
Please be patient and hang in there with me. If you can, could you please try and register your printer again in a few days and let me know the results. You may have to disable and enable web services to get a new printer code as the codes are only good for 24 hours.
Please know that I am activately pursuing this issue however it will take time to get to the root cause.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

LAN settings for HP LaserJet 500 Color MFP M575: printing OK, network access NO

Printing OK but Network access NOI have a M575 in office LAN.IP 169.254.204.142Subnet 255.255.255.000Router 169.254.204.1Other computers 169.254.204.2-100Everything was good. But couple days ago I was not able to connect to my HP from browser. I was check settings and: IP address on screen HP - 0.0.0.0 I can printing on my HP!!! (destination of printing is: HPLaserJet500ColorMFPM575)but can’t to change settings. I can't change IP adres in JETDIRECT printer's menu. In command prompt PING of 169.254.204.142 is OK… Hand settings IP on start (1/8 click ), searching in administrative menu, cold reset… nothing I don’t know what I can to do else.

This is my IPConfig screen:C:\>IPConfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : T420
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Bluetooth Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
#2
Physical Address. . . . . . . . . : 60-D8-19-D8-A4-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-21-CC-66-CA-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::385f:1def:62ae:8cd5%75(Preferred)
IPv4 Address. . . . . . . . . . . : 169.254.204.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 29 xxxxxxxxxxx 2015 15:25:46
Lease Expires . . . . . . . . . . : 30 xxxxxxxxxxx 2015 15:25:46
Default Gateway . . . . . . . . . : 169.254.204.1
DHCP Server . . . . . . . . . . . : 169.254.204.1
DHCPv6 IAID . . . . . . . . . . . : 1610621388
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-69-54-50-00-1E-37-1A-5A-E8
DNS Servers . . . . . . . . . . . : fe80::5ef9:6aff:fedf:5f3b%75
169.254.204.1
169.254.204.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6205
Physical Address. . . . . . . . . : A0-88-B4-D2-3E-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 57:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{32EA8AA7-0304-411D-9B3C-9BE6D6E53F7D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 135:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{0E880DF2-FD27-4BF8-BBD9-EA726316C1FE}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FFBD17DC-A12B-469A-8135-C63D9BBEBB31}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\>

H P laserjet 500 color m575

Does anyone have a repair flow chart for error 13.ff.ff jams in right door. I have replaced the d c controller all paper path sensors. Still I get the error 13.ff.ff jams in right door. Any ideas ?

Does the message appear at startup or do you get it when you go to print a job? If a startup, remove all paper from the printer and start the printer to see if you get the error or a message to load paper. If load paper put paper in the manual feeder on the side and see what happens. If the message does not appear on startup and only happens when a job is sent, then again remove all paper from the paper trays and just put 1 sheet on the manual tray and do a self test to see if you get the error or if it prints. Just having you try some items to see if you get lucky or at least if we can narrow down what is happeing, since I have no idea what is happening with your machine.

HP LaserJet 500 color M551 security

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