HP LaserJet Pro 200 color MFP M276 -Device error and Cleaning cycle issues

This printer (HP LaserJet Pro 200 color MFP M276) will print 2 pages, clean, and then give an error message. It does this consistently. I have tried the suggestions posted in other forums and I have not had any luck. Any suggestions??

Have you tried a hard reset on it? I know you said you power cycled it, but a hard reset is sometimes different than what some people consider a power cycle.
Follow these steps to perform a hard reset on the printer.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that out and let me know if it helps.
Best of luck,
Kyle
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HP LaserJet Pro 200 color MFP M276 Blue Blinking Wifi Light

I just bought a new HP LaserJet Pro 200 color MFP M276 with wifi and eprint. I just started up this new printer and the blue wifi indicator / light is blinking. I do not have a router but would like to print wirelessly from my iphone, galaxy s5, laptop and my macbook air.
I started with my laptop and could not print wirelessly.
Can you please tell me as to why that light is printing. How can I set up my devices to print wirelessly.

Hi @JerryHP ,
I see by your post that you would like to setup the printer to print with your Laptop, iPhone, Galaxy s5, Laptop and the Macbook Air. I would be happy to help you.
Since you don't have a router, you can turn the Wireless Direct on from the printer's control panel. From the devices you would connect to the printer's network to be able to print.
On the printer's display, go to Setup, Network Setup, Wireless Menu, Wireless Direct Settings and turn it on.
Follow Step two from this document for connecting to the printer.
Printing from an Apple or Android Mobile Device with HP Wireless Direct.
For the Mac and Windows computer you would also need to connect to the printer's network or your other option would be to connect with a USB cable.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276 - new - Device error and Cleaning cycle issues

HP LaserJet Pro 200 color MFP M276 - this is a new printer a friend purchased at Staples. It connects WiFi okay and prints when prompted to but it then does a "Cleaning" cycle after every print job. It also displays "Device Error" at the same time. It has been powercycled as instructed and the error continues to reappear and the "Cleaning" cycle continues as well after each and every print job. My friend paid Staples to set up this printer to a new Acer Laptop and D-Link router he also purchased before he brought them home. He was told everything works fine .. they lied .. Laptop and router have no issues .. just the printer. The Laptop sees the printer okay and software is installed without issue. Any ideas why the "Device Error" and "Cleaning" cycle after every print job is happening? He is on the verge of taking the whole outfit back as Staples has not assisted him and instead directed him to download the manuals from HP. Any suggestions are appreciated

Have you tried a hard reset on it? I know you said you power cycled it, but a hard reset is sometimes different than what some people consider a power cycle.
Follow these steps to perform a hard reset on the printer.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that out and let me know if it helps.
Best of luck,
Kyle
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Manual duplex HP LaserJet Pro 200 color MFP M276

I have a HP LaserJet Pro 200 color MFP M276 and my manual duplex is not duplexing properly.
There are no error messages just me grumbling at the final output.
I am using Windows 8.1 Pro and no new hard or software changes.
Here is what happens:
I am attempting to print 5 pages with the manual duplex option checked
3 pages come out (pages 1,3, & 5) and a pop up window says to reinstall the pages and hit ok.
I reinstall the pages (not adulterating the page order) Just take them off the printer and put in the tray face down with the top of paper toward the back of the printer.
What comes out is page 2 on the back of page 5 instead of being on page 1; page 4 is on the back of page 3 and page 1 is blank.
Why doesn't it know how to reverse print the odd page numbers so page 2 will end up on page the back of page 1 etc?
I tried it with a 3 page document and page 2 ended up on the back of page 3 instead of page 1. Page 1 came out blank.

Hello, I understand that you are having an issue with printing in manual mode. When printing documents in manual duplex, the best method is to select manual duplex in the printer driver and not through the application. There is a public document that might help, which can be found at the HP product/support page. When the page is availalbe search on this public document id number for instructions-c02851622. Please reply if this does or does not help.
Norm
(Although I am employed by HP, I am speaking for myself and not for HP)

Urgent: HP LaserJet Pro 200 Color MFP M276

Heeeeeeeelp! Urgent!
I'm looking for software and driver for HP LaserJet Pro 200 Color MFP M276.
At HP website, there is no download accessible.
Who can help me with a downlod-link ?
[Personal Information Removed]
This question was solved.
View Solution.

Hi @JerryHP ,
I see that you are having issues printing from the Laptop and iPhone, over the wireless network. I would really like to be able to help you resolve this issue.
Since the blue wireless light is flashing on the printer, it isn't connected to the network.
Run the wireless setup on the printer.
Go to Setup, Network Setup, Wireless Menu, Wireless Setup Wizard.
Print a configuration page to get the printer's IP address.
Printing a Configuration Report.
Select Method one.
If you have a valid IPv4 address for the printer then try and access the Embedded Web Server for the printer. Type the IPv4 address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Download, save and then run the software installation. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next and click on the software to download and install.
Test the printer.
I have provided this document also for Setting Up the Printer for a Wired or Wireless network for the HP LaserJet Pro 200 Color M251 and M2...
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
The printer is capable of printing from Word and Excel, you might need to run the updates for Word.
Please provide in detail if you are still having issues, so I can assist you better.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Broken document feeder on LaserJet Pro 200 Color MFP M276

I love this LaserJet Pro 200 Color MFP M276 printer. A few weeks ago, it fell onto the floor from a low platform. The top part with the automatic document feeder became completely separated from the rest of the unit. A few small pieces of plastic that hold it upright broke off. I have saved those pieces.
The printer still works perfectly as a printer and scanner. However, the automatic document feeder does not work at all now. I know there is some sort of wire that connects it to the main body of the printer so that it has power. But, I don't know how to re-connect that wire so that the automatic document feeder will work again.
Please help with this. I hope the repair is simple and inexpensive. Thank you.
Doug

Hi @DougSF ,
I see that a part is broken for the ADF. I can help you with this.
Please call our technical support to inquire about a repair or a replacement printer, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Contact HP.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276 - not able to print black when any color is empty

Hi,
We have 2x HP LaserJet Pro 200 color MFP M276n in our office, both have firmware date code 20121026.
The problem is that when ever one of the colored toner cartridges gets empty it fails to print even black & white documents and freezes in the replace cartridge screen.
In system supplies settings it is configured to print only black when colored supplies are below very low threshold limit.
Since the printer is freezing in the warning screen and only powering it off and on helps to bring it back alive, it seems that this is a software or firmware issue. I didnt find any firmware updates for this model though.
It doesnt make any sense that it is not possible to use the printer at all when only one of colored cartridges is empty. Any thoughts on how to solve this issue are welcome.

Hi,
The firmware that you have mentioned is old and the latest version available is
Version
20131216
it is always advisable to update the printer to the latest firmware. Please update the firmware form the given link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-4&cc=us&dlc=en&lc=en...
Hope this helps....
Although I am an HP employee, I am speaking for myself and not for HP.
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LaserJet pro 200 color MFP M276nw - Scan setup and installation on Mac Yosemite

Hi all,
I just bought a new LaserJet pro 200 color MFP M276nw and I'm trying (since 4 days) to coorectly install it.
My target would be to use it through the wifi connection and I correctly set it by the front panel.
When I try to install the printer by wifi, I can install the print driver but I can't find the scan driver.
I tried connecting it by ethernet and the system point out a multifunction scanner and printer driver. If use them, it works correctly.
Whenever I pull out the lan cable to use it by wifi it lose the scan functions.
What am I doing wrong?
Thanks
Gianluigi
This question was solved.
View Solution.

Hi @gianluigi1982 ,
I see that you are experiencing issues scanning over the wireless network, but you can scan by a Ethernet connection.
I would like to help.
What drivers did you install for the printer? (Apple Update or the 10.9 download drivers)
I checked our Lab computer with 10.10 installed on it and I was able to scan through Printers and Scanners over the Wireless network.
Check the driver version installed.
Go to the Apple, System Preferences, Printers and Scanners, highlight the Laserjet, click on the Print tab on the right side of the window and select Options and Supplies.
On the General tab it will list the driver version.
19.9 is the one listed on the lab.
What driver do you have showing?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet Pro 200 MFP M276)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
On the Printers and Scanners window, highlight the printer on the left side, on the right side of the window you should have a Print/Scan tab, click on Scan, then Open Scanners and test the scanning. If you don't have the Scan tab, let me know.
Did you add the printer as a Bonjour printer or through the IP Protocal? (can't scan through IP Protocal)
Are you using the automatic IP address, or your own Static IP address?
Here is some information for Scanning in OS X v10.10 Yosemite Without HP Software.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro 200 Color MFP M276nw installation error

On a laptop running Windows 8 (I have tried several times, including rebooting):
Whether running LJ-Pro-200-color-MFP-M276-driver-installer-14057.exe or LJ-Pro-200-color-MFP-M276-full-solution-14057.exe I get the same error:
A problem occurred while preparing to install software to your system. Please restart your computer, and run this installer again. If the problem persists, please check the product web site for your product.
MSIExec command: /i"C:\Users\Owner\AppData\Local\Temp\7zS7B6C\Setup\Core\SIPM-64\HpTcpMon64.msi" /qn
REBOOT = ReallySuppress
Path: <empty>
Return code: 1603
Any help would be appreciated. Thank you.

Thanks for providing the detailed reply hpr7busr. I see that you are getting a error during the installation. I would really like to be able to help you today.
Disconnect the USB cable and run the uninstall to make sure all the printer files are removed.
Try the steps in this document to see if that will help resolve the issue. You will notice the latest operating system is for Windows 7. If you are not sure how to access the ones provided in the document for Windows 8, just let me know.
Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) Displays Durin...
Run the installation again with Admin Rights. Right click on the install and select Run as Administrator.
To access the Run command in Windows 8, in desktop mode, press the Windows key and R at the same time, to show the run command line.
Here is a URL to temporarily disable all the start up programs to see if one of them is causing any issues.
Click Here.
Turn off any Antivirus software.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 200 color MFP M276 Touchsreen freezes

4 month old laserjet printer. Touch Screen locks up. What i have tried-updated to latest firmware.-Plugged directly into wall outlet-Changed power cords-changed the sleep timer to different settings. Getting rather frustated with this machine. The only way i have found to fix the issue is to power down and power it back up. But when it is locked up i cannot recieve faxes when i'm not in the office. Thanks!

One printer having the issue I can see but two tends to make me think something else is going on here. How is the printer connected, USB or Network? What happens if you disconnect from the network or computer and leave the printer with only the power connected on for a few hours, does it freeze? If not leave it on over night just by itself. If it still has not frozen in the morning, then the issue is probably network or connection to the pc problem. Since this is the second one doing it I would think something is wrong with your network, cable, usb cable or ports on computer. Also disconnect the fax cable as a bad phone connection can cause problems.

HP Laserjet pRO 200 COLOR MFP m276

Suddenly while scanning one page at a time, appears this message:
A scanner Automatic Document Feeder (ADF) misfeed ocurred. Reload the pages to scan into the ADF and try again.
I do not know what is an ADF, I do not use an ADF, I just want to scan pages from a book!
I am very displeased because I use the scanner to have pages for my students.
So, is there a solution that makes this message disappear definitely?
This question was solved.
View Solution.

Hi,
An ADF (Automatic Document Feeder) is the top feeder which allow you to place several pages to scan.
By placing a book, it may cause pressure on the hardwaare and therefore the error from the feeder's sencors, the flatbed glass is designed to hold a plain paper and not heavy material as a book..
Try placing the book, keep the top door open and hold the book from the top, may you see any difference while scanning a such?
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How to turn off Manual Feed envelope prompt on printer scrn LaserJet Pro 200 Color MFP M276?

Somehow, in trying to figure out how to get an envelope to print from the feeder tray (which I found out isn't possible), I turned on something that produces a printer screen prompt that says something like 'Manual Feed" then says the size of envelope and waits for response. This is every time I print an envelope & it's really a pain and I'm not finding where/how to turn this off. Can anyone help? Thanks in advance.

Hello miebs, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having envelope issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, What programs are you printing from? Does it occur from multiple programs?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

LaserJet Pro 200 color MFP M276 nw

I am able to print, copy, scan
I CAN SEND A FAX however I CANNOT RECEIVE A FAX

Hello @sylvia131 ,
Welcome to the HP forum.
I understand that you can't receive a fax, but you can send one.
I would like to help you with this.
Since you can send, I am wondering, Is there a voicemail on the fax line?
If yes, then perhaps the voicemail is picking up before the fax machine can.
Try going through the following document.
Cannot Send or Receive Faxes
Please let me know if you need further assistance.
Aardvark1
I work on behalf of HP
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I have an HP Laserjet Pro 200 Color MFP Getting constant error message: service error 79

The product name listed on back of the machine is : CF145A. I keep getting an error message " 79 Service error Turn off and Back On. I have turned it off and on several times but the error message will not go away and will not let me perform any functions.

Hi,
Try connecting the printer to your PC with a USB, then install the latest firmware using the following tool:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-6&cc=us&dlc=en&lc=en...
It should address a such and may resolve the described problem:
•Fixed a 79 error when printing certain documents.
If he printer stuck in such an error state, I would also suggest unplugging any cable form the printer first (such as a USB, Ethernet, Phone Cable, etc.). Then turn the printer off and turn it back on and check if the same error appear.
Also ensure the printer is directly connected to a wall socket and not through any power splitters, extensions or a surge protector and check for any difference.
Shlomi
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HP LaserJet Pro 200 color MFP M276 -Device error and Cleaning cycle issues

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