HP LaserJet Pro 200 M251nw

Everything installed. Printer directly connected to computer and works fine. Wireless connected no problem with my laptop. However having a problem with eprint. Seems unable to connect to web. Connection error 500. Check the internet connection. Internet connection on display screen reads connected and the internet connection is ok because i am using it to type this letter on my laptop. Any ideas?

Hey ptlpip,
I see you are having an issue connecting to web services with your M251nw HP Laserjet Pro 200. I see you mentioned that you set a Proxy server address to the Google primary DNS server. However, you should only use the proxy options if your network is setup with a proxy server. It is rare for home networks to have a proxy address. I would advise removing these proxy items in the EWS (embedded web server) if this is not the proxy server setup for your network.
Once you have removed this setting, then I would advise power cycling the devices involved: router, pc, and printer. Make sure to power cycle the router first and wait for it to completely initialize before power cycling the printer and PC. Once everything is powered back up, then I would return to the EWS of your Laserjet Pro 200.
While in the EWS click on the Networking tab at the top. Select the Network Identification option on the left of the menu. Set the IPv4 Primary and Secondary address to the Google DNS servers (8.8.8.8 and 8.8.4.4 respectively). Once this is done click Apply and return to the Web Services tab to attempt activation of web services again.
Let me know how it goes,
Jason
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I am not an HP employee.

Similar Messages

HP LaserJet Pro 200 M251nw printing dirty ( messy )

Just recently has my HP LaserJet Pro 200 M251nw starting printing horribly; The quality is poor that it has excessive ink throughout and all over the page like clouds sort of all down it ON every page; color too; even blank pages and blank space has the excess black/gray; almost like the print head is dirty?> I have no diea how to clean anything . I know the cartirdges are there and I pull it out and there does not appear to be residue; is there another I can clean?

Hello @lowry_pt,
Welcome to the HP Support Forums!
I understand that you're experiencing print quality issues on your HP LaserJet Pro 200 color Printer M251nw. I would like to work with you today with resolving the quality issues.
Can I have you start by running through the following HP Support document:
Troubleshooting Print Quality Issues
Please start by printing a supplies status page and continue on with the steps from there. Don't focus on changing settings on the computer until you get the printer functioning properly on its own.
Please respond to this post and let me know if the print quality troubleshooting steps resolved your issue. Good luck!
X-23
I work on behalf of HP
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HP LaserJet Pro 200 m251nw - Printing Gray instead of Black

HI,
Hoping someone can help. I'm currently using a HP LaserJet Pro 200 m251nw printer, just over a year old, and it all of sudden started printing gray where it should be 100% black. From what I can see all the other colors seem to work fine.
I saw similar posts but nothing clear.
A new black toner cartridge was replaced, system settings restored, multiple cleanings, etc. I currently use a Mac Laptop running Mavericks with the latest drivers that I downloaded.
Am I out of luck? Is this beyond a software issue?
Thank you,
Chris

Thanks for providing that information clodsgn.
Since the self test is printing in gray, it would be a hardware issue. Possibly the toner, hardware or the fuser.
What are all the toner levels?
This can affect the output of the black printing.
Are you using all Genuine HP Toner?
The options are probably different, since you changed to Laserjet 251nw drivers. You can change driver back if you like.
Since right now we are looking at a hardware issue.
Run a calibration on the printer.
On the printer touch the wrench, system setup, print quality, color calibration calibrate now.
Print a Diagnostics Page to see if you have the same results. Trying to determine if it is a hardware or software issue.
Go to Setup, Reports, arrow down and select Diagnostics Report. Check the color blocks, any shadows, each corner check the L-shaped to see if the printer is alignment.
Here is a screen shot:
Try this document to see if it will help.
Troubleshooting Print Quality Issues.
Start at the section for Check toner cartridge status and finish up on Check the paper and printing environment.
What were the results of the Print Quality Page and Diagnostics page?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Laserjet Pro 200 M251NW printing Garbage characters multiple pages after just setting up

I am installing the printer for the first time on a Dell Optiplex with Windows 7 32bit, it is about a year old and is working fine with other printers. The printer was working fine through USB on a laptop running windows XP.
Connected the printer to an open USB on the computer and the auto install started running from the printer. It seemed to run OK, I followed all of the prompts, etc. When I said it should print a test page it started printing multiple pages each with a few lines of what I would call garbage text, strange characters, spaces, random letters, etc. It kept printing pages and I had to turn the printer off to get it to stop.
I was thinking that maybe the drivers from the printer were old and not for Windows 7, so I then download the full driver from the HP website and installed that. It said it would uninstall the original driver, which it did, then it installed and again all seemed OK until I printed the test page, and the same thing as above happened. I also tried printing some text from notepad and it went to the print queue then disappeared. It still seemed like a driver problem to me so I manually uninstalled from the start menu program Uninstall for the printer. This time I downloaded the basic driver and installed - still with the same result. I thought maybe it was because the Quick STart from the printer kept loading when the printer was turned on so I turned it off from the menu on the printer, but it still didn't help. I also tried another USB port on the computer with the same result.
Is it possible there is software left from the first install that may not have been for Windows 7 and it needs to be removed manually??
Any help from HP or anyone would be greatly appreciated as I need to get this printer running for our shipping system ASAP.
Thanks,
Rich

I tried all of those things and it is always the same result. Even on the network, printing from the same computer. I was able to print properly from a different computer, to the HP 200 connected to the USB and shared on the original computer - so I then knew the USB was OK.
I was looking online further and found the HP Universal PCL6 driver, and it actually worked! I don't really understand why the proper driver will not work with the printer though. I even created a new user on the computer so all of the programs, etc. would not load, then I uninstalled and reinstalled the driver - still same problem. The computer also has drivers and printer software for Epson printers, so I don't know if that could be causing some type of problem.
It is good that we can at least do basic printing but I really should have the fully functional driver working for the system. Any help from anyone, and hopefully HP monitors these discussions and can help out.
Thanks,
Rich

Can't Install LaserJet Pro 200 M251nw

I have tried to download the driver multiple times from the Hp website. After I download it nothing happens. It won't install. I only use this computer to print coupons only so I don't plan to upgrade it. I have successfully installed this printer on an older Windows vista and a Mac computer with no issues. For some reason it just won't install on this system. Trying to install it via wifi. Any suggestions?

Hi @Brendarv ,
I see that you are having issues running the downloaded drivers for Windows XP. I would really like to be able to help you resolve this issue.
I am not sure why the downloaded drivers won't run for you.
The printer supports, Windows XP (32-bit) Service Pack 2, Intel Pentium II or Celeron or compatible processor; 233 MHz
Intel Pentium III or higher processor .
The printer's hardware comes with a Smart Install, by connecting the printer to the Windows XP computer with a USB connection, it will automatically start the software installation of the printer and setup the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro 200 M251nw - assist in removing network adapter

I need some guidance as to whether or not I can safely remove the wireless network adapter from this printer, and if so, how can I accomplish this? The printer is designated for use in a closed area, in which no wireless devices are permitted.

Hi,
Remove any wired connection before attempting to connect via wireless.
Print off the printers network configuration and check the settings against your routers settings.
Ensure that router and printer are using the same frequency.
Review this HP posted information once you have the above information in hand.
This information might also be helpful.
Review page the wireless setup information starting on page 115.
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LaserJet Pro 200 M251NW - Redirected over RDP

Having an issue with an M251 I'm redirecting over RDP. Prints fine the first time, but does not afterwards until the remote computer is restarted. It's a semi-well known issue with the Printer Status Notifications turned on. My issue is that on the remote computer has the Printer Status Notifications enabled and greyed out. The local computer has it Disabled. Any way I can disable that on the remote computer? I've tried every method of doing it from the remote computer, but with no luck.
Thanks,
Daniel

Hi @Helmut1 ,
I read your post and see that the printer has no power. I would be happy to help you.
Please try the steps in this document to see if it will resolve this issue. Most of the steps you have already tried.
Try another power cord, you can use a monitor's power cord, just to see if you have the same results.
The Printer Will Not Turn On or Respond When the Power Button or Power Switch is Pressed.
Try another outlet in another room on a different breaker, just to rule that out.
I have provided you with a link to the Parts Surfer website and HP Parts Store. They may or may not have replaceable parts for this model.
Welcome to HP PartSurfer !
HP Parts Store.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 Color M251nw : Cannot find its WiFi broadcast signal

I have a unique problem. I have a PC which is connected to my router via ethernet cable. I also have an iMac which is connected to the network wirelessly. I have a LaserJet Pro 200 M251nw connected to my router via ethernet cable.
I was able to print from my iMac by selecting the printer network and printing, and then switching back to my router to access the internet.
I use VMWare on my iMac in order to use Wordperfect 12. I was printing fine from Wordperfect until there was a power outage.
Nothing was damaged, but now I cannot get the WiFi broadcast from my printer any more. I cannot print from my iMac, my iPad or anything. I am confused as to the wireless direct printing and wireless printing. I am trying to figure out how to get my printer to broadcast its WiFi signal.
I am no where near technically inclined and I cannot figure this out. I did try to restore the defaults on the printer, but with every forum I have visited, I am getting more and more confused.
Can someone help me resolve this issue. If you need any further information, I will gladly provide.
I am in a desperate situation. My work demands a printer, and right now I have no means of being able to deliver.

Welcome to the HP Forums DominoDiva,
I see by your post that you are unable to print over the network through the Ethernet connection.
I can help you with this issue.
Wireless Direct is to connect directly to the printer's network and be able to print.
Wifi is to connect over the wireless network. You can access the internet at the same time and still be able to print.
Since you are connecting the printer with a Ethernet cable to the router the Wifi is automatically turned off.
You can only use one or the other.
With the Ethernet cable still connected to the router, print a configuration page to see if the printer is getting a valid IP address from the router.
Printing a Configuration Report.
Select Method one.
If not, power cycle the router and try another port on the router.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer. If it connects then the printer and the computer are connected.
Type the IP address into your web browser's address bar. (Safari)
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, then click the + sign.
Select the printer from the list. (make sure the printer listed beside use: shows proper the printer name and not Airprint) Click on the add button. (you might have to click on the dropdown to select your printer)
Test the printer.
If you are having network issues, then add the printer through the IP Protocal.
After clicking the + button, select the IP icon across the top, type in the printer's IP address, select jet direct below and then Apply.
Test the printer on Mac platform to verify it isn't the printer or a hardware issue.
Reinstall the printer in the VMWare if you are still having issues.
You might need to contact the VMWare manufacturer for any possible issues or assistance.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color M251nw can't be detected on wired network

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

Issue on borderless printing using android HP ePrint app with HP LaserJet Pro 200 color M251nw

Hi,
I am trying to print a pdf document which is of A4 size (11.7 x 8.3 inches without any borders) from android tablet using HP ePrint app along with the printer HP Laserjet Pro 200 color M251nw. When it is printed on A4 sheet, it adds the border on all the sides around 12mm-left, 11mm-right, 8mm-top, 9.5mm-botton margins.
On the printer the firmware datecode shows 20121026, Also the ePrint app which I am using is latest and upto date.
Please let me know how to print the borderless print in A4 sheet.
Regards,
Jaya

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Which inf file to use for HP LaserJet Pro 200 color m251nw, when updating the driver?

My printer is LaserJet Pro 200 color Printer M251nw. I visited the support page and found there is a newer driver.
Driver (61.117.01.15301)
Currently my driver version is 61.117.1.11493. I want to upgrade the driver.
After downloading and unzipping the files into the folder, I found there are 3 inf files in the folder:
hpcm251u.inf
hpcm251c.inf
hpbuio70l.inf
So which one should I install? I am disappointed at the lack of information and inconvenience in upgrading the driver.
June

Hi CJKim,
Welcome to the HP Forums.
I see that you are trying to update the driver and are not sure which .inf to choose.
I will be happy to help you.
Since it is running through the add printer wizard you can select any one of the .inf files you listed
to update the drivers.
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 Color M251nw : Wifi turned off but still broadcasting

Hello there,
First of all, forgive my English.
I have a HP LaserJet Pro 200 color M251nw, so it has wifi capability. Since the printer is plugged with an ethernet cable to my router, I don't feel the need to use the wifi embedded in the printer.
Thing is, when if I turn off the wifi on the printer, and even if I disable "wifi direct printing", I can still see the SSID of the printer on my home devices (HP-Print-a6-LaserJet 200 color).
I have looked on the forum and tried the "factory reset" by turning on, unplug both printer and wall socket, wait for 15 seconds... etc. It didn't work. I have also already installed the latest firmware.
Any help would be greatly appreciated! :-)
This question was solved.
View Solution.

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to Print Wireless anymore HP LaserJet Pro 200 Color M251nw

I've owned my extremely good HP LaserJet Pro 200 Color M251nw for around 10 months now but all of a sudden it has stopped printing wireless. If I print via a USB it works fine. I have downloaded new drivers and Firmware, done numerious restarts on both mac/pcs and printer but this still hasn't fixed the issue. I have run a number of Network Tests and all are coming back OK. When I try to configure the machine using the Online Printer Utility it cannt connect to my network (even though the self diagnostic test on pritner tells me everything is OK. I am running a mixture of both Mac and PC's and cant print from any of my devices. Bonjour print is enabled on the pritner but i cant see a bonjour IP address on my Mac.
Printer is still under warrenty but obviously feel that this is a last resort.

Hi @bluemango,
I see by your post that the printer stopped working over the wireless network. I can help you with this.
Restore the network defaults on the printer.
Go to setup, network setup, restore defaults.
Power cycle the router and computers.
Then run the wireless setup on the printer.
Go to setup, network setup, wireless menu, wireless setup wizard.
Print off a configuration page, to make sure the printer has a valid IP address.
Printing a Configuration Report. Print the report from the printer's control panel.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer or Safari)
If it loads the printer's network page then the printer is on the network.
On the Mac, try and add the printer through Printers and Scanners or run the installation.
On the Windows computer, run the add printer wizard through the printers window or run the installation.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems with wireless connection on HP LaserJet Pro 200 color M251nw printer

Hi! I have a problem with my printer internet wireless connection. I do everything what is in manual for installation, but my printer won't connect to the internet. I have LaserJet Pro 200 color M251nw.

Hi
With the notes you have posted i see that you are unable to get on to printer apps, web services and eprint, please follow the steps given in the link given below and check the wireless connection and it should resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03325484&tmp_task=solveCategory&cc=us&dlc=en&ju...
Regards
Aneesh
I Represent HP
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!...

Laserjet Pro 200 color m251nw touch screen

The touch screen does not work except for teh keys outside of the touchscreen area. The printer prints
OK, but I need to change the IP address and cannot get the touch screen to work. It displays fine.

Thanks for replying back from the PM sjlocknar.
Make sure there is no damage on the power cord and that it is connected directly to a wall outlet.
The printer shouldn't be exposed to any electric or magnetic field.
Try another power cord, you can use a monitor power cord to test it. Just to rule that out.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 30-60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color Printer M251nw Drivers.
Is the printer still in warranty?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 M251nw

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