HP Mini 210-4000 Blue Screen of Death PAGE_FAULT_IN_NONPAGED_AREA error
I've been up and down the Forums here with no specific luck, unfortunately, so I'm going to ask even if this has been queried and solved in another part of the site which I may have missed.
I am trying to sort out a friend's HP Mini Notebook, model HP Mini 210-4125sa. The machine started up well enough until a week ago, when it suddenly decided to blue screen.
The specific error message text displayed within the BSOD reads as follows:
PAGE_FAULT_IN_NONPAGED_AREA
TECHNICAL INFORMATION:
*** STOP: 0x00000050 (0x87E40000, 0x00000000, 0x92442B13, 0x00000000)
I can not boot past the Windows 7 loading screen - the load bar makes it two fifths up and that's it.
I had thought to try and recover the operating system, if at all possible, from what is apparently a recovery partition that is created on the HD ( i haven't worked with these machines before unfortunately), although i cannot figure how to get at this partition before the error hits.
Also, having attempted to download a piece of software from the HP USB Recovery Flash Disk Utility, i realise that it seems necessary to actually use this from the notebook itself, which is not possible.
Having started running the various onboard tests from the BIOS menu, the Hard Disk Test has just apparently failed (specifically the Hard Disk Optimized DST portion of the test), with failure ID GGBXXV-66A75U-MFPX0J-61VV03 (i'm not certain if this information is of value but am including it nonetheless).HP have not unfortunately been an awful lot of help as they wil only offer a one-off technician support call for forty quid, or to take the notebook away for repair, the cost of which is practically as much as the original cost of the hardware. I would of course prefer to try and sort this out myself but have hit a bit of a wall at the moment. Any suggestions would be fantastic, at this point.
This question was solved.
View Solution.
That hardware test for the hard disk is a dead giveaway of a failed item. A failed hard disk is a show stopper.
Hard Disk Optimized DST portion of the test), with failure ID GGBXXV-66A75U-MFPX0J-61VV03 (i'm not certain if this information is of value but am including it nonetheless) It is important information.
A corrupted NTFS volume (the hard disk) can also generate the " PAGE_FAULT_IN_NONPAGED_AREA error" stop message.
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System Information
Time of this report: 1/24/2013, 15:00:26
Machine name: MAC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Apple Inc.
System Model: iMac12,2
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16360MB RAM
Page File: 5250MB used, 27466MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Sound Tab 6: No problems found.
Sound Tab 7: No problems found.
Sound Tab 8: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Card name: AMD Radeon HD 6970M
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x6720)
DAC type: Internal DAC(400MHz)
Device Key: ***
Display Memory: 1754 MB
Dedicated Memory: 2022 MB
Shared Memory: 3827 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
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Monitor Id: APPA007
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Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1063 (English)
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WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: ***
Vendor ID: ***
Device ID: ***
SubSys ID: ***
Revision ID: ***
Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver:8.812.0.0:pci\ven_1002&dev_6720
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Description: Headphones (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: Yes
Default Voice Playback: Yes
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Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
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Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
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HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\***
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
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Driver Provider: Cirrus Logic, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(1))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(1)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(1).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(1)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(2))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(2)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(2).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
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HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\***
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
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HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
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Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(5)
Manufacturer ID: 1
Product ID: 100
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Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(4))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(4)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(4).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(4)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(3))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(3)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(3).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(3)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (Samson C03U )
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 109696 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(3))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(3).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(2))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(2).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(5))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(5).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(4))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(4).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(1))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(1).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1400
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1400
FF Driver: n/a
Device Name: Apple Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x024F
FF Driver: n/a
Device Name: Apple IR Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x8242
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0971, 0x2005
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2C
| Matching Device ID: usb\root_hub
| Service: usbhub
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x04D9, 0x1400
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x05AC, 0x024F
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x04D9, 0x1400
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0000, 0x0030
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 127.1 GB
Total Space: 214.7 GB
File System: NTFS
Model: APPLE SSD TS256C ATA Device
Drive: E:
Free Space: 1385.8 GB
Total Space: 1907.5 GB
File System: NTFS
Model: Hitachi HDS723020BLA642 ATA Device
Drive: F:
Free Space: 5.5 GB
Total Space: 23.8 GB
File System: HFS
Model: APPLE SSD TS256C ATA Device
Drive: I:
Free Space: 6235.1 GB
Total Space: 9536.5 GB
File System: NTFS
Model: Promise Pegasus R6 SCSI Disk Device
Drive: D:
Model: OPTIARC DVD RW AD-5690H ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: LSI 1394 OHCI Compliant Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\***
Driver: n/a
Name: Promise SuperTrak SAS RAID Controller
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Intel(R) Z68 Express Chipset Family LPC Interface Controller - 1C44
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\***
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\***
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\***
Driver: n/a
Name: AMD Radeon HD 6970M
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Atheros AR938x Wireless Network Adapter
Device ID: PCI\***
Driver: n/a
Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Broadcom NetXtreme Gigabit Ethernet
Device ID: PCI\***
Driver: n/a
Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\***
Driver: n/a
Name: Thunderbolt
Device ID: PCI\***
Driver: n/a
DirectShow Filters
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
WMV9 Advanced Profile Decoder,0x00600800,1,1,wvc1dmod.dll,10.00.0000.1218
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) Audio Converter,0x00200000,1,1,nikon_trans_audio_converter_ds.ax,8.08.0000.43579
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.02.4488.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.02.4488.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WS ScreenCapture,0x00200000,0,1,ScreenCaptureFilter.ax,2.02.0006.0000
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.52.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
Nikon Text Source Filter,0x00200000,0,1,NkmTextFilter.ax,1.02.0001.3002
Nikon MOV Demultiplexer,0x00200001,1,2,NkmlMovDemux.ax,1.02.0002.3000
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
MainConcept (Nikon) MJPG Video Decoder,0x005fffff,1,1,nikon_dec_mjpg_ds.ax,8.08.0000.43579
MainConcept (Nikon) MJPG Video Encoder,0x00200000,1,1,nikon_enc_mjpg_ds.ax,8.08.0000.43579
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
AVS Video Out,0x00200000,0,1,AVSVideoOutFilter3.ax,1.00.0000.0248
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
MainConcept (Nikon) MP4 Multiplexer,0x00200000,1,1,nikon_mux_mp4_ds.ax,8.08.0000.43579
MainConcept (Nikon) MP4 Demultiplexer,0x00800101,1,2,nikon_demux_mp4_ds.ax,8.08.0000.43579
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
File Source (Monkey Audio),0x00400000,0,1,MonkeySource.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
madFlac Decoder,0x00600000,1,1,madFlac.ax,1.10.0000.0000
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
Haali Video Renderer,0x00200000,1,0,dxr.dll,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
Nikon MOV Multiplexor,0x00200000,2,1,NkmlMovMux.ax,1.02.0002.3002
MainConcept (Nikon) AAC Decoder,0x00800000,1,1,nikon_dec_aac_ds.ax,8.08.0000.43579
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0065
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0065
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
MainConcept (Nikon) AAC Encoder,0x00100000,1,1,nikon_enc_aac_ds.ax,8.08.0000.43579
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Nikon Image Source Filter,0x00200000,0,1,MediaDSFilter.dll,2.06.0000.2003
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0001.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.02.4488.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.52.0000.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
madFlac Source,0x00600000,0,1,madFlac.ax,1.10.0000.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
MainConcept (Nikon) Sink Filter,0x00200000,1,0,nikon_render_fileindex_ds.ax,8.08.0000.43579
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Amazon Format Change Fixer,0x00200000,1,1,FormatChangeFix.ax,2.02.0000.0153
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) AVC/H.264 Video Decoder,0x00800001,1,2,nikon_dec_avc_ds.ax,8.08.0000.43579
madVR,0x00200000,1,0,madVR.ax,0.84.0003.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
MainConcept (Nikon) AVC/H.264 Video Encoder,0x00200000,2,1,nikon_enc_avc_ds.ax,8.08.0000.43579
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.52.0000.0000
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.52.0000.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
AC3File,0x00600000,0,1,ac3file.ax,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) AVC/H.264 Video Encoder,0x00200000,2,1,nikon_enc_avc_ds.ax,8.08.0000.43579
MainConcept (Nikon) MJPG Video Encoder,0x00200000,1,1,nikon_enc_mjpg_ds.ax,8.08.0000.43579
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
MainConcept (Nikon) AAC Encoder,0x00100000,1,1,nikon_enc_aac_ds.ax,8.08.0000.43579
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
Audio Capture Sources:
Microphone (Samson C03U ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Digital Audio (S/PDIF) (Cirrus ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(1)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(2)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(3)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(4)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(5)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone (Cirrus Logic CS4206,0x00200000,0,0,qcap.dll,6.06.7601.17514
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Capture Devices:
HD Audio Microphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Digital in,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(1),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(2),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(3),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(4),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(5),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
FaceTime HD Camera (Built-in),0x00200000,1,2,ksproxy.ax,6.01.7601.17514
Samson C03U ,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WDM Streaming Rendering Devices:
HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(1),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(2),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(3),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(4),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(5),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Video Capture Sources:
FaceTime HD Camera (Built-in),0x00200000,1,2,ksproxy.ax,6.01.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Headphones (Cirrus Logic CS4206,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
Digital Audio (S/PDIF) (Cirrus ,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Headphones (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(1)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(2)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(3)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(4)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(5)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (Cirrus Logic CS4206A ,0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(1)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(2)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(3)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(4)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(5)),0x00200000,1,0,quartz.dll,6.06.7601.17713
EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0 -
Bad Pool Caller - Blue Screen of Death
Windows Blue Screens of Death (BSoDs) happen whenever your computer encounters something it doesn’t know how to process, so it shuts itself down to prevent any damage. Sometimes BSoDs happen once and you don’t see them again when you restart — however, this isnt always the case and a BSoD may show up repeatedly.
In this article we will look at issues causing a bad_pool_caller BSoD. What has happened is that a thread in the laptop's processor has made a bad pool request. This means that it’s asking to use resources that are unavailable, nonexistent, or in use by another thread. It could also mean that the pool header is corrupted — regardless of the particular error, it, like most BSoDs, is caused by driver issues.
Drivers are what makes your computer work. Every device connected to your computer, and nearly every component inside it has a software driver that determines how Windows interacts with your device. When driver issues are encountered- which is fairly common on new operating systems like Windows 8 — it can cause a lot of problems, but, fortunately, sometimes there is an easy fix.
Recently Connected and Installed Device
Try to determine which device was last connected or installed before an error appeared. Often this can be a new peripheral device. Go to Device Manager (in the Control Panel) and find the driver for the recently connected peripheral device driver. From there, you can get Windows to search for updates, you can disable it, or you can uninstall it entirely. You can also disconnect the problem device and perform a system restore to before the device was connected and supporting software was installed.
Recently Installed Program
If your drivers aren’t the problem, a recently installed program may be the issue. If you can determine what program you installed that started this, uninstall it or perform a system restore to before the program was installed, and, after a restart, you should be good to go.
System Restore
Windows 7 and earlier
Windows 8
Any further issues that cannot be resolved may require your computer to be repaired.Every time we try to connect his Nano it causes the PC to crash with this Bad Pool Caller message.
is the BADPOOLCALLER citing a specific file, Laurita? if so, what is it called? (exact spelling please.)
if it's not citing a specific file, let's try getting a minidump to the Apple engineers for a look.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing -
Blue Screen of Death on boot: ctaud2k.sys
Blue screen of Death on boot: ctaud2k.sys
MEMORY.DMP analysis:
(minidump will follow shortly)
Microsoft (R) Windows Debugger Version 6..000.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is:
SRV*c:\Tools\WinDbg\WebSymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (2 procs) Free
x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.0026-30
Machine Name:
Kernel base = 0xfffff800`0000000 PsLoadedModuleList = 0xfffff800`0d440
Debug session time: Wed Dec 29 03:8:25.609 200 (GMT+)
System Uptime: 0 days 0:0:24.536
Loading Kernel Symbols
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf08). Type ".hh dbgerr00" for
details
Loading unloaded module list
*????? Bugcheck Analysis
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffffadf8ebb5398, fffffadf8c644c0, 0}
Page ac7d4 not present in the dump file. Type ".hh dbgerr004" for details
Page acb29 not present in the dump file. Type ".hh dbgerr004" for details
*** ERROR: Module load completed but symbols could not be loaded for
ctaud2k.sys
*** ERROR: Module load completed but symbols could not be loaded for
ctprxy2k.sys
PEB is paged out (Peb.Ldr = 00000000`7efdf08). Type ".hh dbgerr00" for
details
PEB is paged out (Peb.Ldr = 00000000`7efdf08). Type ".hh dbgerr00" for
details
Probably caused by : ctaud2k.sys ( ctaud2k+e398 )
Followup: MachineOwner
: kd> !analyze -v
*????? Bugcheck Analysis
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffffadf8ebb5398, Address of the exception record for the exception
that caused the bugcheck
Arg3: fffffadf8c644c0, Address of the context record for the exception that
caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
Page ac7d4 not present in the dump file. Type ".hh dbgerr004" for details
Page acb29 not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 00000000`7efdf08). Type ".hh dbgerr00" for
details
PEB is paged out (Peb.Ldr = 00000000`7efdf08). Type ".hh dbgerr00" for
details
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
ctaud2k+e398
fffffadf`8ebb5398 488b02?? mov? rax,qword ptr [rdx]
CONTEXT:? fffffadf8c644c0 -- (.cxr 0xfffffadf8c644c0)
rax=000000000000000 rbx=fffffadf9a6390 rcx=000000000000000
rdx=0000008ffffffff rsi=fffffadf9a63260 rdi=0000000000000000
rip=fffffadf8ebb5398 rsp=fffffadf8c64cd0 rbp=fffffadf99c04330
?r8=fffffadf99c04330? r9=fffffadf9c6ff570 r0=fffffadf99c04330
r=fffffadf8c64d98 r2=0000000000000000 r3=fffffadf8c64d98
r4=000000000000000 r5=fffffadf9a632a8
iopl=0?? nv up ei pl nz na po nc
cs=000? ss=008? ds=002b? es=002b? fs=0053. gs=002b
efl=0000206
ctaud2k+0xe398:
fffffadf`8ebb5398 488b02?? mov? rax,qword ptr [rdx]
ds:002b:0000008`ffffffff=???
Resetting default scope
DEFAULT_BUCKET_ID:? DRIVER_FAULT
BUGCHECK_STR:? 0x3B
PROCESS_NAME:? DLLML.exe
CURRENT_IRQL:? 0
LAST_CONTROL_TRANSFER:? from fffffadf90b88785 to fffffadf8ebb5398
STACK_TEXT:
fffffadf`8c64cd0 fffffadf`90b88785 : 00000000`20206f49 fffff800`005039a
fffffadf`99c04330 fffffadf`9a6390 : ctaud2k+0xe398
fffffadf`8c64d50 fffff800`027f3 : 00000000`0000000 fffffadf`00000000
fffffadf`8c6500 00000000`00000000 : ctprxy2k+0x5785
fffffadf`8c64d90 fffff800`027ec36 : 00000000`0000034 00000000`00000000
00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xa79
fffffadf`8c64eb0 fffff800`002e33d : fffffadf`99ee2c20 fffffadf`9c8bbb70
fffffadf`8c64f00 00000000`00000000 : nt!NtDeviceIoControlFile+0x56
fffffadf`8c64f20 00000000`78b83e48 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`006dd98 fffff800`0026640 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : 0x78b83e48
fffffadf`8c65320 00000000`00000000 : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : nt!KiCallUserMode
FOLLOWUP_IP:
ctaud2k+e398
fffffadf`8ebb5398 488b02?? mov? rax,qword ptr [rdx]
SYMBOL_STACK_INDEX:? 0
SYMBOL_NAME:? ctaud2k+e398
FOLLOWUP_NAME:? MachineOwner
MODULE_NAME: ctaud2k
IMAGE_NAME:? ctaud2k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:? 4a26ba
STACK_COMMAND:? .cxr 0xfffffadf8c644c0 ; kb
FAILURE_BUCKET_ID:? X64_0x3B_ctaud2k+e398
BUCKET_ID:? X64_0x3B_ctaud2k+e398
Followup: MachineOwner
Bye,
? Skybuck.Minidump:
<a rel="nofollow" target="_blank" href="http://members.home.nl/hbthouppermans/MiniDump/Mini2290-0.dmp"]http://members.home.nl/hbthouppermans/MiniDump/Mini2290-0.dmp[/url]
Microsoft (R) Windows Debugger Version 6..000.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini2290-0.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is:
SRV*c:\Tools\WinDbg\WebSymbols*<a rel="nofollow" target="_blank" href="http://msdl.microsoft.com/download/symbols"]http://msdl.microsoft.com/download/symbols[/url]
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (2 procs) Free
x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.0026-30
Machine Name:
Kernel base = 0xfffff800`0000000 PsLoadedModuleList = 0xfffff800`0d440
Debug session time: Wed Dec 29 03:8:25.609 200 (GMT+)
System Uptime: 0 days 0:0:24.536
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*????? Bugcheck Analysis
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffffadf8ebb5398, fffffadf8c644c0, 0}
Unable to load image \SystemRoot\system32\drivers\ctaud2k.sys, Win32 error
0n2
*** WARNING: Unable to verify timestamp for ctaud2k.sys
*** ERROR: Module load completed but symbols could not be loaded for
ctaud2k.sys
Probably caused by : ctaud2k.sys ( ctaud2k+e398 )
Followup: MachineOwner
: kd> !analyze -v
*????? Bugcheck Analysis
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffffadf8ebb5398, Address of the exception record for the exception
that caused the bugcheck
Arg3: fffffadf8c644c0, Address of the context record for the exception that
caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
ctaud2k+e398
fffffadf`8ebb5398 ??
CONTEXT:? fffffadf8c644c0 -- (.cxr 0xfffffadf8c644c0)
rax=000000000000000 rbx=fffffadf9a6390 rcx=000000000000000
rdx=0000008ffffffff rsi=fffffadf9a63260 rdi=0000000000000000
rip=fffffadf8ebb5398 rsp=fffffadf8c64cd0 rbp=fffffadf99c04330
?r8=fffffadf99c04330? r9=fffffadf9c6ff570 r0=fffffadf99c04330
r=fffffadf8c64d98 r2=0000000000000000 r3=fffffadf8c64d98
r4=000000000000000 r5=fffffadf9a632a8
iopl=0?? nv up ei pl nz na po nc
cs=000? ss=008? ds=002b? es=002b? fs=0053. gs=002b
efl=0000206
ctaud2k+0xe398:
fffffadf`8ebb5398 ??
Resetting default scope
CUSTOMER_CRASH_COUNT:?
DEFAULT_BUCKET_ID:? DRIVER_FAULT
BUGCHECK_STR:? 0x3B
PROCESS_NAME:? DLLML.exe
CURRENT_IRQL:? 0
LAST_CONTROL_TRANSFER:? from 0000000000000000 to fffffadf8ebb5398
STACK_TEXT:
fffffadf`8c64cd0 00000000`00000000 : fffff800`00000000 00000000`00000000
00000000`00000000 00000000`20206f49 : ctaud2k+0xe398
FOLLOWUP_IP:
ctaud2k+e398
fffffadf`8ebb5398 ??
SYMBOL_STACK_INDEX:? 0
SYMBOL_NAME:? ctaud2k+e398
FOLLOWUP_NAME:? MachineOwner
MODULE_NAME: ctaud2k
IMAGE_NAME:? ctaud2k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:? 4a26ba
STACK_COMMAND:? .cxr 0xfffffadf8c644c0 ; kb
FAILURE_BUCKET_ID:? X64_0x3B_ctaud2k+e398
BUCKET_ID:? X64_0x3B_ctaud2k+e398
Followup: MachineOwner
Bye,
? Skybuck. -
Blue Screen of Death After RAW Compatibility Update
My friend updated her 13" Black MacBook yesterday, specifically the "Digital Camera Raw Compatibility Update 2.3". After a reboot, she got the Apple "Blue Screen of Death", with no login window showing. Looking at system.log, there's a section that looks to be the culprit (this began after restarting due to the install of the update):
Nov 7 13:55:29 Philbert /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[31]: Login Window Application Started
Nov 7 13:55:30 Philbert /usr/sbin/ocspd[53]: starting
Nov 7 13:55:35 Philbert kernel[0]: display: Not usable
Nov 7 13:55:35 Philbert com.apple.launchd[1] (com.apple.WindowServer[50]): Exited abnormally: Hangup
Nov 7 13:55:35 Philbert com.apple.launchd[1] (com.apple.WindowServer): Throttling respawn: Will start in 6 seconds
Nov 7 13:55:42 Philbert com.apple.launchd[1] (com.apple.WindowServer[64]): Exited abnormally: Hangup
Nov 7 13:55:42 Philbert com.apple.launchd[1] (com.apple.WindowServer): Throttling respawn: Will start in 10 seconds
Nov 7 13:55:52 Philbert com.apple.launchd[1] (com.apple.WindowServer[67]): Exited abnormally: Hangup
Nov 7 13:55:52 Philbert com.apple.launchd[1] (com.apple.WindowServer): Throttling respawn: Will start in 10 seconds
Nov 7 13:56:02 Philbert com.apple.launchd[1] (com.apple.WindowServer[70]): Exited abnormally: Hangup
Here are some things I've observed/tried, many from sources via the Internet:
- I'm able to login in single-user mode
- I'm not able to login in Safe Mode (hangs on white screen with Apple logo)
- I've tried booting off the 10.5 install DVD and running Disk Utility - verify/repair disk, this comes back ok. However, if I try to verify/repair permissions, it runs for about 10 - 20 mins then freezes. I let the frozen process run overnight (10-12 hours) and no feedback. I can move the mouse, but I cannot select anything.
- When the laptop is booted and on the blue screen, I can connect to it via AFP
- I've tried manually changing the permissions of "/", by doing - chmod 775 /; chmod 1775 /;
- I've tried removing the com.apple.WindowServer.plist and com.apple.loginscreen.plist files in case they were corrupted by the update
- I tried running the "installer" command to re-install the update package from the command line. I run it with the "verbose" flags, I get no output and the process hangs.
Since I can connect via AFP I figure I'll be backing the data up and re-installing OS X. Pretty lame though, considering this failure was caused by running a Software Update. Anyone have a last minute suggestion for me before I go down that path?
I have the full system.log if anyone is curious!
Cheers!i don't think this is a router issue...i believe it's a hardware issue...this error occured when computer is not getting sufficient memory, drivers are not installed correctly or due to invalid driver installation of any devices installed on the computer...to just isolate the problem try connecting computer directly to the modem and check are you are getting a same error message or not and let me know.
-
Satellite A105-S4284 gets Blue Screen of Death when coming out of standby
MySatellite A105-S4284 runnings Windows XP gets a BSOD after coming out of standby or hibernation. With standby, I'll see the login screen where I enter my password, and then it may show the desktop background or even the open app (Outlook or Word, typically) for a second, afterwhich the BSOC appears. For weeks I was getting a black screen sporadically after standby. Researched the problem and saw recommendations to update BIOS. So I updated the BIOS to the latest version, and then I started getting blue screens of death rather than a black screen. Thought the problem was McAfee, because I'd get crashes right after McAfee became active in the background, sometimes without going into standby. Cancelled McAfee, took it off with the cleaner, used Avast instead, and that seemed to help. But then BSODs came back. I uninstalled non-essential software, clearned registry with CC Cleaner, freed up more HD space and defragged, ran SpyBot, etc - but I still get the BSOD almost every time I go into standby or hibernate.
The stop messages on the BSOD don't show a driver. and all begin with 0x0000007E (0x000000C5, ... and then differ after that. One recent one followed with 0x804E13D5, 0xAA6B9B8C, 0xAA6B9888). Does that mean anything?
I've installed Microsoft's debugging tools to look at the dumps after a BSOD. Here is output for two recent crashes. Doesn't point to a driver. NTKRMLMP.exe is what crashes - do I need to replace that from the I386 folder somehow? I did have my Matsu**bleep**a DVD-CD drive suddenly quit a time or two until the computer was restarted. Should I reinstall the DVD driver? Or the graphics driver? Worried that I might break something by doing that.
Loading Dump File [C:\WINDOWS\Minidump\Mini030809-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Sun Mar 8 16:05:07.187 2009 (GMT-5)
System Uptime: 0 days 4:22:53.890
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
BugCheck 1000007E, {c0000005, 804e13d5, a9860b8c, a9860888}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+7a9 )
Followup: MachineOwner<snip>
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. <SNIP>
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 804e13d5, The address that the exception occurred at
Arg3: a9860b8c, Exception Record Address
Arg4: a9860888, Context Record Address
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
nt!IopfCallDriver+2d
804e13d5 ff548638 call dword ptr [esi+eax*4+38h]
EXCEPTION_RECORD: a9860b8c -- (.exr 0xffffffffa9860b8c)
ExceptionAddress: 804e13d5 (nt!IopfCallDriver+0x0000002d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000070
Attempt to read from address 00000070
CONTEXT: a9860888 -- (.cxr 0xffffffffa9860888)
eax=0000000e ebx=00000001 ecx=87546020 edx=853fe1a0 esi=00000000 edi=f772471c
eip=804e13d5 esp=a9860c54 ebp=a9860ca0 iopl=0 nv up ei ng nz ac po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010292
nt!IopfCallDriver+0x2d:
804e13d5 ff548638 call dword ptr [esi+eax*4+38h] ds:0023:00000070=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 2
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 00000070
READ_ADDRESS: 00000070
FOLLOWUP_IP:
nt!ExAllocatePoolWithTag+7a9
805517b9 e9e4feffff jmp nt!ExAllocatePoolWithTag+0x7bf (805516a2)
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from 804e13d9 to 804e13d5
STACK_TEXT:
a9860c6c 804e13d9 8753d018 853fe1a0 00000000 nt!IopfCallDriver+0x2d
a9860ccc 805517b9 00000000 00000002 00000000 nt!IopfCallDriver+0x31
a9860dac 80575723 a9f4533c 00000000 00000000 nt!ExAllocatePoolWithTag+0x7a9
a9860ddc 804ec6d9 f7720ce2 a9f4533c 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!ExAllocatePoolWithTag+7a9
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 48a4044a
STACK_COMMAND: .cxr 0xffffffffa9860888 ; kb
FAILURE_BUCKET_ID: 0x7E_nt!ExAllocatePoolWithTag+7a9
BUCKET_ID: 0x7E_nt!ExAllocatePoolWithTag+7a9
Followup: MachineOwner
0: kd> lmvm nt
start end module name
804d7000 806ff000 nt # (pdb symbols) c:\symbols\ntkrnlmp.pdb\B883868B88CB415A92EC010CF6A115A52\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\symbols\ntkrnlmp.exe\48A4044A228000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Thu Aug 14 05:09:14 2008 (48A4044A)
CheckSum: 0021B760
ImageSize: 00228000
File version: 5.1.2600.5657
Product version: 5.1.2600.5657
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0401.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 5.1.2600.5657
FileVersion: 5.1.2600.5657 (xpsp_sp3_gdr.080814-1236)In safe mode it is not possible to standby. That is disabled. Tried to make it possible with Toshiba's power control service, but it is not available.
In a new account, the BSOD still occurs. I created a new account, logged out of my account, and went to the new one. Tried standby. It came out of standby for a second and then had the blue screen of death.
In checking the event manager, I seen errors shortly before crashes sometimes that involve the CD.
So I went to Toshiba.com and downloaded the DVD RAM driver and ran it, reinstalling the driver, and then restarted. I also saw that there was C-Dilla driver in my drivers. I uninstalled the SafeCast program that I think is associated with C-Dilla, moved the C-Dilla driver out of the drivers to a distant folder, unchecked C-Dilla in MSCONFIG so it won't load (it was still there after removing SafeCast), and then reinstarted. So with a new DVD Ram driver and neutering, I hope, of C-Dilla, I tried things again and the system appeared to be crash free - better than it had been. But then a crash occurred - BSOD - and upon restart, the CD locked up, and crashed again.
After restarting, there was a new dialog that popped up after Windows launched indicating that there had been an error with SONIC DLA. Before the crash, there was an event n the event viewer:
My last error comes from the Plug and Play Manager:
The device 'MAT**bleep**A DVD-RAM UJ-841S' (IDE\CdRomMAT**bleep**A_DVD-RAM_UJ-841S________________1.60____\5&226f6cf2&0&0.0.0) disappeared from the system without first being prepared for removal.
Hmmm. So things are still vulnerable. Any ideas? Buy new CD drive? Or new computer?
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