HP Notebooks HP Notebooks amd display adapter and ati radeon graphics cards stopped working

I have a 2000-21DX9 Notebook and keep getting messages solve issues with AMD display adapte and ati radeon graphics cards they stopped working.  When I open the action center to solve the issue It says "Computer unable to download the solution at this time.  Why won't it work and how do I fix it? 

@pp62 
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    Hi @robinsondiane52 
    Welcome to the HP Support Forums!
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    How Do I Find My Model Number or Product Number?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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    Hi Quesspee,
    Thank you for your query, I am happy to assist you!
    I grasp that a few days ago your  display started  showing broken black and white horizontal lines and black, white, and coloured random squares on your screen . When it freezes the screen and mouse stops moving and the screen goes blank for about 5 seconds then comes back with the error (Display ATI Radeon Family driver stopped responding and has recovered) appears with a yellow triangle. When you clicked on the triangle, nothing happened.
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    I suggest you test for hardware failures.  Testing for Hardware Failures (Windows 7)
    If this did not help to locate the issue, I suggest contacting HP support for further assistance.  They have the ability to remotely log onto your system, to  help locate and resolve issues.
    Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Hi
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    http://lightheadsw.com/caffeine/
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