HP Officejet 6500A Plus does not feed paper

HP Officejet 6500A Plus, Mac OS X 10.6.8,The printer does not feed paper. Then gives the message that 'printer is out of paper'. I have done all of the reset and cleaning procedures recommended on the HP web site. That does not correct the problem when I do 'Print Status Report'.Observing through the front with a flashlight, the paper feed mechanism comes down on top of the paper stack, but the rollers do not feed paper. Then the feed mechanism lifts up and the error message 'printer is out of paper' is displayed on the small screen on the printer. If a single sheet of paper is inserted deep into the printer so that it can be captured by the print rollers, then the printer produces a normal 'printer status report'.The problem appeared after printing some photos on official HP photo paper with new official HP cartridges. Advice? From:molybdenum

Hello molybdenum, Please follow the steps by clicking the below link.Does not pick paperor Copy paste the below URL in the browser ..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4152639&tmp_track_link=ot_search
Regards,
Jabzi
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HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

My Officejet 6500A Plus will not print complete page in wireless mode

When printing any documents, big or small, my 6500A Plus prints a couple sentences per page... and takes about 2 minutes between. So to print a word document with 3 paragraphs... paragraph 1 comes out on a page after 2 mins... then 2 minutes later the second paragraph comes out on a seperate page... and so on. The wireless router (d-link N speed) is in the same small room (is 8 feet away) with nothing in between to cause interference. Can watch you tube videos in high definition on the other side of the house via wireless so I know it is not the network speed/bottleneck. If I connect a network cable... it prints perfectly.
The document to print is a simple work document with no graphics or compicated items. It's almost like the printer can only process a few sentences at a time... then goes back to get the next coupld and prints them
Running windows 7 on my HP notebook.

Hey Steve564,
It sounds like the communciation between your 6500a Plus and your network has developed an issue. I would advise performing the steps listed below.
From the home screen of the printer press the Right Arrow
Select the Setup menu
Select Network submenu
Scroll to the bottom of the list and select Restore Network Defaults
After the network defaults have been restored, then I would perform a network power cycle following the below steps.
Follow these steps to reset your HP printer, your wireless router, and your computer.
Press the Power button on the HP printer to turn it off.
Disconnect the power cord from the rear of the HP printer.
Disconnect the power cord from the wireless router.
Turn off the computer.
Wait 30 seconds.
Reconnect the power cord to the wireless router.
Wait 30 seconds, or until the router is fully on and ready.
Turn the computer back on.
Wait for the computer to reload.
Reconnect the power cord to the rear of the HP printer.
Turn the printer back on.
Once this is done, then I would run the Wireless Setup Wizard in the Setup>Network menu to reconnect to the network. At this point are you able to print normally?
Jason
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I am not an HP employee.

OfficeJet 6500a plus n Out of paper but paper tray is full

Out of paper notification. Paper tray is full. Windows 7 operating system 64 bit.

"Out of paper" message appears for one of the below mentioned reasons:
The paper trays are overloaded.
The paper is curled.
The paper is too slick for the product.
The paper might not be engaged with the feed rollers.
The paper width guide is pressed against the paper stack too tightly.
The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper feed rollers are dusty.
Try methods mentioned in the link given below and check error message still appears
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&tmp_task=solveCategory&cc=us&dlc=en&lc...

Does apple make a printer for iPad if not how dow I get it to work with a HP Officejet 6500A Plus printer?

Does Apple make a printer for the iPad and if not how do I get it to work with a HP Officejet 6500A Plus printer? Thanks

Apple don't make any printers, but there are a number of the printers that are AirPrint-enabled, which you should be able to print to just by the printer and the iPad being on the same wifi network - the models that support AirPrint are listed on this page (the page also includes a bit of troubleshooting at the bottom of it) and it includes :
HP Officejet 6500A e-All-In-One E710a
HP Officejet 6500A Plus e-All-In-One E710n
If your's isn't one of those then you could see if HPs own ePrint app works with it, or there are third-party printer apps such as PrintCentral Pro and Print n Share which might work it

PageManager does not see HP officejet 6500A Plus scanner

I just purchased Presto! PageManager 9.0. It is not able to acquire my new HP Officejet 6500A Plus scanner function. The NewSoft technical support said I need the Twain driver for the printer. HP said it is an operating system issue. Any suggestions? Thanks

yeah-that's a pain
apparently there's an update for Page manager 9.0. This is where things get a bit messy.HP says it's in Apple's hands, at least in terms of Yosemite, so if you have run Apple Software Update and it hasn't found an updated driver for your HP OfficeJet 6500 A Plus Scanner, then that's it for now. You can use Preview or maybe image capture. If it helps you any, the scanner driver is included in HP's all-in-one software, and that function should be listed under printers and scanners, under system preferences, then choose "scan" then "Open Scanner" then "Show Details" and the scanning screen should show up
I think there's an updated PageManager for the Epson, too....
Sheesh !
JB

Can't use the feeder of a Officejet 6500a plus

I just bought a new iMac (os x 10.9) and with the use of the os x 10.8 driver I could install my Officejet 6500A Plus. Now I want to use the feeder to scan some documents and I want to send it to my iMac but the following notification is shown: "you can start a scan from your computer or scan to your computer from the printer. make sure the HP printer software is installed. Windows only - Network connection in the hp printer software, enable the activate scan to computer function."
Can someone tell me what I'm doing wrong?

Hello Tim_Aelbrecht,
Welcome to the HP Support Forums! I see you are using the new Mavericks 10.9 OS with your HP Officejet 6500A Plus, you would like to scan from the front panel, but you are not given the option. With the newer 10.9 OS, there were no full featrue software and drivers made, this is why you are getting the error message. To get a better understanding, continue below.
Seeing as there are no full feature software and drivers you cannot scan from the printer control panel without a Full Feature driver, you can still scan without the Full Feature HP software installed on your computer by using a basic set of scanning drivers. These drivers enable scanning from Apple Preview or Apple Image Capture. You can also scan from the Print & Scan window. Find out how here: How to Scan: OS X v10.9
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
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Officejet 6500A Plus - Error Msg says to load paper, but paper is loaded

If this is wrong Board, please advise. This is my first itme posting.
I'm using my Officejet 6500A Plus wirelessly with my Toshiba Windows XP laptop and have enjoyed tremendously. Yesterday I started getting an error message when I tried to print or copy, "Load paper in printer." Paper was loaded. I tried turning it off, and back on. I tried unplugging. I tried removing and replacing the paper many times. I even tried dusting (ha ha). I've probably had the printer less than six months.
Appreciate the help!

Hi Gogilgoes,
Please go through the document below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4083977&tmp...
Do let us know if this Document help you.
Thanks
Josh.C
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Although I am an HP employee, I am speaking for myself and not for HP.

Laserjet 1018 paper feed problem - started suddenly and now wrinkles paper but does not feed it in

This HP Laserjet 1018 is 4 years old, has worked flawlessly. But a day or two ago it fed a sheet of paper, there was a ripping sound, and the paper emerged, printed, but with a 1/4" wide, 5" long missing bit near the bottom, running the long way of the paper. I found and removed the crinkled up torn strip of paper, and have restarted this printer numerous times. Since that incident, it refuses to feed paper correctly, but bunches it up and wrinkles it a bit from the left to right and does not feed it in. Thus, won't work. I can't see any broken parts or anything stuck inside -- and taking this printer apart is v. complicated -- no easy panel to remove to see the feed mechanism. I'm doubtful I can take it apart enough, and still get it back together. I've cleaned the feed roller (small half-round gray rubber thing) and it does not seem to be the problem.
Questions:
a) anyone experienced, and solved this problem?
b) is it worth trying to send this for repair (I got it on special for $69, and the replacement equivalent now appears to be the HP P1102w, which is selling via Amazon for $94.99
Thanks

Hi. Thank you for your post.
The following link at the HP Customer Care web site may provide some help on the paper feed issues you are seeing.
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=110&prodS...
Although I am an HP employee, I am speaking for myself and not for HP.

I have a new HP Officejet 6500A plus. I cannot get it to connect to my Airport Extreme V5.6. It see the wifi signal but Fails on "Filtering" and possibly the channel. Does anyone know how to reset or reconfigure filtering

I have a new HP Officejet 6500A plus. I cannot get it to connect to my Airport Extreme V5.6. It see the wifi signal but Fails on "Filtering" and possibly the channel. Does anyone know how to reset or reconfigure filtering and channel on the old airports?

This is a part of the larger MacBook Pro connectivity issue. There are several related threads dealing with the MBP's networking problems. If your unit is suffering from this type of difficulty, good luck ... (or a long ethernet cable)
(PS Everybody please make noise on this one so apple comes up with a solution.)
< Edited by Host >

Officejet 6500A Plus not printing in colour in Mavericks

Hi
I have an Officejet 6500A Plus that is currently not printing in colour. I'm using Mac OSX 10.9.3. The printer used to print colour when I had a wireless connection but this was very temparamental connecting and got worse when Mavericks appeared so I decided to use a USB connection. To do this I had to uninstall all the HP software and then reinstall the printer as a USB printer. Everything works fine scanning and printing, but it will not print in colour. The HP help says to make sure Apple Software is up to date which it is and everything should work, but it doesn't. I'm unable to install the HP software that orginally came on disk as it wont work with Mavericks and there doesn't seem to be any useful help from HP - will this ever work again?
Jeremy

Welcome to the HP Forums Jezza1505,
I see by your post that you aren't able to print in color on the Maverick since uninstalling and reinstalling the printer drivers. I can help you with this issue.
I checked online and the drivers for Maverick are from the Apple Updates.
OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in.
Try printing a document in color again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet 6500A Plus

My HP Officejet 6500A Plus all in one printer recently stopped functioning and printing. First the Wireless network stopped working (Wireless Status Disconnected) and the Wireless Netwok Test Report advice was “contact HP support”. Then I started getting endless errors and flashing print screens with numerical references like 83C00009, 00729C98 etc. Any attempt to turn off the printer using the “off button” resulted in another error message. The following are examples of the stream of new error messages that appeared each time the “off button” was pressed: B0000A16; B03DA14A; B811DEB6; B8383184; B03E3B66; B83D99B8 etc. To finally “turn off” the printer it became necessary to disconnect the power. I have consulted the manual and queries on the HP site using the numerical references as search criteria, does not return any useful results / strategies. I found a video about how to do a partial “reset” (turn on using # + 3) but while this did allow me to access the print screen, it did not resolve anything and the numerical errors and flashing lights reappeared. I downloaded the HP diagnostic tools, but they came up with nothing – i.e. could not communicate with my printer. I read on some post that there may be a problem with the printer head, so I ran the Printer Status Report, but it seemed OK. Regardless I ran the clean the PrinterHead tool, and again this seemed OK, so I didn’t run the 2nd stage. My printer is out of warranty. It is 1.5 years old, but hasn’t been used that much. According to the Printer Status Report it has printed 1534 pages and scanned 290.
What can I do? Most of the "internet searches" suggest that if the printer is out of warranty the only option is landfill.

Thank you. Thesole reason I bought this printer was to use its wireless “Airprint” functionality to print from an iPad and when it worked it was a fabulous product. The start of these constant alphanumeric errors seemed to coincide with the wireless function ceasing to work (it went offline, HP Network Configuration Report – Network Status “Offline”, and Wireless status “Disconnected”). Maybe that was just a coincidence. Running the “Wireless Network Test Report” the recommendation is “Contact HP support***”. I.e. The Wireless is on (blue light good) PASS, but the Wireless Working status is FAIL.
I have only tried using the USB in an attempt to get around the wireless not working, i.e. still able to do some basic printing and perhaps upload firmware updates etc. I have tried different USB ports on my laptop computer but only with the same USB cable that came with the printer. This original printer cable has only been used a couple of times and it has on two occasions allowed me to print successfully from the laptop (i.e. initially it worked although . Surely it should be OK. I am reluctant to go out and buy another cable in the hope that it might resolve something and I don’t really have access to another computer to test.
Thank you I have previously seen that article. It was somewhat useful. My errors messages (mostly 83C0009, and sometimes just a black and white striped screen or B0525DAE, B866A570 etc) however do not include system ink failure and the article basically therefore simply recommends switching the computer off at the same time the ink cartridges are removed. This has in the past provided some improvement in the frequency of the error messages but it is usually short-lived and the error message returns. The error message can however become entrenched and at that point the print cartridges don’t move when the printer door is open and therefore can’t be removed. At this point I've tried turning the printer on while holding down #+3 to try and get back to a home screen, rather than an error screen.
On the upside, I can occasionally still make photocopies and the print quality is good.
Any guidance on what I should do next?

Apple Airprint to HP Officejet 6500A Plus via Wired Connection to Router

Hi There,
So I've done a considerable amount of research into this across the internet and this forum and I'm still struggling to find a satisfactory solution.
I have an HP Officejet 6500A Plus connected by ethernet into my BT Homehub 3.
It is my understanding that even though this is a wired connection, as long as my iOS device (iPad 2 or iPhone 5) is connected to the same router, I should still be able to see this Officejet over through the airprint facility.
Unfortunately this is not the case. I only get the "No Airprint Printers Found" message on both devices. The only way I have managed to get my Mac Pro (Mavericks) to connect was to mannualy add using the IP address for the printer.
Can anyone give any guidance as to what I might be doing wrong? The printer is definitely connecting to the internet as I can print from my iOS devices using HP ePrint app for iOS.
Some might say well what is the problem, just use the HP app but this is not point. I believe if something has been implemented to make things easier then use it. I chose this printer specifically for this functionality so it's a little frustrating to find it so difficult to achieve the desired results.
Hope it's something straightforward and someone can help.
Thanks,
Steve
This question was solved.
View Solution.

Further to this request, and reading many more similar issues, I think I may resolved this.
I am not 100% sure but I have read some threads suggesting there are issues around BT's Homehub 3 and bonjour so this may be an issue.
I have tried the following over the past couple of days...
1) Completely reset my router (wiped all settings and started again) - No luck!
2) Tried changing from WPA2 to just WPA security - No luck!
3) Tried forwarding the bonjour ports to the printer - No luck!
4) Switched off router, printer and all iOS devices then powered back router, printer and then iOS devices - Printer appears on iOS devices but when print was selected, iOS device repeatedly returned Printer Not Connected error.
Finally, what seems to have done it (at least for now) was...
1) Unplugged ethernet from the Officejet and set it up as Wireless connection.
2) Powered down router, printer and all iOS devices then powered back up in the order stated earlier.
3) So far I have tried printing an email and a web page from my iOS devices and both have been sucessful.
Incidentally I had been struggling also to airplay from my iPhone and iPad until I started messing around with settings above and now this issue also seems to be resolved.
Due to variety of combinations (different printers, routers etc) people will have, it seems to be quite difficult to find a solution which addresses an individual problem however I hope some of my experimenting and findings might help others in some way.

Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

Hi,
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.

I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

HP Officejet 6500A Plus does not feed paper

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