HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
I have run the wirelss setup wizard and have successfully connected the printer to the router, and both the laptop and printer are on the same network and have identical SSID.
However, we can not send any prints the printer wirelessly. We have to hook it up to the USB to do so. We are also unable to access our web apps; pressing the app button on the printer control panel brings up the following:
"Connection error. The printer was unable to connect to the server. Check your internet connection and try again."
I have run through the suggested solutions under "A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint" in the customer care help centre which didn't work, although when I tried to enter the IP address under IPv4 into the browser address bar it timed out. I tried the HP Print and Scan Doctor, but it returns a result that suggests everything is fine.
I turned off the firewall and tried again with no luck.
I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
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I am employed by HP

Similar Messages

  • Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

    Hi,
    I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields).  I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
    I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
    When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on  the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
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    I was able to resolve the problem.
    I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself. 
    The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
    It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

  • HP update HP Officejet 6500A Plus e-All-in-One Printer-E710n multi fails @ 96%Z

    HP Officejet 6500A Plus e-All-in-One Printer - E710n
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    This question was solved.
    View Solution.

    No Problem. Is everything working now or this tool only removed the HP software? If so, then try downloading the full feature software to see if this fails or not here. Please choose your correct operating system; Either 32 bit or 64 bit. I will be looking forward to hearing from you.
    I worked on behalf of HP.

  • IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5

    IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5?

    Anthoulla wrote:
    ... Do u have any suggestions....?
    Yes. These days I prefer Brother printers. They appear to have engineered their printers with AirPrint as well as OS X compatibility from the start, unlike certain others who appear to have included it as an afterthought.
    Brother's models are inexpensive, their ink is also inexpensive and lasts a long time, and their photo quality is at least as good as HP's. They have a two year warranty and lifetime free technical support with people who understand Apple.
    Read the reviews (Amazon for instance, but be sure to read user reviews on the various manufacturer's websites as well) and decide for yourself.
    If you require AirPrint compatibility, or if there is any possibility you may need it in the future, limit your search to printers that specifically indicate AirPrint compatibility.
    Brother™ Monochrome Laser Printer and All-in-One models now support AirPrint.
    Brother™ Color Inkjet All-in-One units now support AirPrint.
    I have no affiliation with Brother but theirs was the first inkjet printer or "all-in-one" I have ever owned that simply works as well as the Macs I am accustomed to using. I positively detested every inkjet printer I ever had until I bought the Brother.

  • HP OfficeJet 6500A Plus e All in One Printer E710n-z

    I have the HP OfficeJet 6500A Plus E710n-z series for All-In-One Printer.  I lost my driver software disk together with the PC computer that had the  software driver installed in it.
    I now have the Printer and my current PC ( which is using Wins 7 Home Premium 64-bit Operating System).
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    Cheers,
    JERENDS
    I work on behalf of HP
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  • Officejet 6500A Plus e-All-in-One Printer - E710n Sharing without a homegroup

    Hi,
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    Hi,
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    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • HELP!!!! HP Officejet 6500A Plus e-All-in-One Printer - E710n - will not stay online

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    I was replacing my hp all in one wired printer that the print head just went out on after only a little over a year.  I don't know if I need to return this printer or if there is a magic fix??? Please help! 

    You can refer to the link below for the paper sizes and types supported by this printer here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
    I work for HP.

  • Will my hp officejet 6500a plus (e-all-in-one printer - e710n) be able to handle 14pt C2S paper?

    I'm just wondering if my printer will be able to handle that thick of paper without ruining the quality of the print.  I've been trying to find the paper thickness limitations for this printer but I can't seem to find them anywhere.

    You can refer to the link below for the paper sizes and types supported by this printer here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
    I work for HP.

  • HP Officejet 6500A Plus e-All-in-One Printer - E710n, Driver cannot download

    The driver stops downloading part way. Tried many browsers

    joshuawkj,
    I am sorry you are having an issue with downloading the drivers. I would check with your Internet provider since this seems to only be happening on your PC. Your Internet could be dropping the connection, if even for a millisecond or a few seconds. Any drop in connection can cause downloads to fail.
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  • C4580 All-In-One suddenly lost wireless connection and I can't get it back.

    I have a replacement C4580 after HP replaced the old one because of their dmaned regionalisation of printers.
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    I have altered nothing on any of the computers (knowingly, anyway) and both laptops communicate quite happily with the outside world through the wirless router.
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    I have tried turning the wireless function off and then on on the printer, but also no difference.
    Additional info. As suggested in another post somewhere, I have done both a Network Configuration and a Wireless Network Test printout. The test report shows PASS against both Wireless On and Wireless Working, and FAIL against Network Name (SSID) Found, but then shows the Network Name (SSID) correctly under Configuration Summary!
    The configuration page shows Netwok Status as offline, and under 802.11 Wireless it gives a MAc address then Status as Disabled.
    I don't really know what it is trying to tell me?
    Oh, accidentally I printed 2 Configuration pages. On one it says that the 802.11 Status is Disabled and on the other it says that it is Disconnected. Unfortunately, I don't know which one was done first. The Disconnected one may have been done when I turned the wireless off. Nope, I just did again with Wireless turned on (at least the light is showing) and it still showing as Disconnected.

    Hi there KR,
    Sorry to hear the reset is not working for you on your PS C4580. The steps for the reset are all correct and should have worked if the printer is in good functioning order.
    I would suggest calling in to HP directly to see what your options are with them.
    If you decide to call them, this is their contact info:
    If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great Tuesday
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • HP Officejet 6500A Plus e-All-in-O​ne Printer - E710n

    I have set this up to print.  The instructions told me to get a RJ11 connector piece so that it will go into my gateway.  Do I first have to set this up through the eithernet and then do it wirelessly?  My Ipad does print from it but, when I get to work and try to print to it, it tells me that it is busy.  I have Windows XP.
    This is what is in the manuel:  A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
    the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports
    on the front and a plug on the back.

    This page explains how to set up your printer on a network.
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02430792&lc=en&cc=us&dlc=en&product=4083977
    This video shows how to set up ePrint once the install is complete.
    I am an HP employee.

  • HP Officejet 6500A Plus not staying connected to wireless network

    Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
    I will get a overview of how I have it all set up.
    I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
    I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
    So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
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    Thanks in advance!

    Hi,
    The printer should stay connected to your wireless network after the printer enters the sleep mode.
    This is not an expected behavior.
    I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
    Please try the following steps in order to better understand the issue:
    Follow the Wireless Setup Wizard if your printer currently disconnected
    Enter the Setup menu.
    Enter the Network menu.
    Click Wireless.
    Click Wireless Test Report.
    What is the signal quality provided by the report and what channel used to broadcast by your router?
    If you may scan and attach the report, it may help to better understand any possible cause.
    Regards,
    Shlomi
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  • Does apple make a printer for iPad if not how dow I get it to work with a HP Officejet 6500A Plus printer?

    Does Apple make a printer for the iPad and if not how do I get it to work with a HP Officejet 6500A Plus printer? Thanks

    Apple don't make any printers, but there are a number of the printers that are AirPrint-enabled, which you should be able to print to just by the printer and the iPad being on the same wifi network - the models that support AirPrint are listed on this page (the page also includes a bit of troubleshooting at the bottom of it) and it includes :
    HP Officejet 6500A e-All-In-One E710a
    HP Officejet 6500A Plus e-All-In-One E710n
    If your's isn't one of those then you could see if HPs own ePrint app works with it, or there are third-party printer apps such as PrintCentral Pro and Print n Share which might work it

  • HP Officejet 6500A Plus does not feed paper

    HP Officejet 6500A Plus, Mac OS X 10.6.8,The printer does not feed paper.  Then gives the message that 'printer is out of paper'.  I have done all of the reset and cleaning procedures recommended on the HP web site.  That does not correct the problem when I do 'Print Status Report'.Observing through the front with a flashlight, the paper feed mechanism comes down on top of the paper stack, but the rollers do not feed paper.  Then the feed mechanism lifts up and the error message 'printer is out of paper' is displayed on the small screen on the printer. If a single sheet of paper is inserted deep into the printer so that it can be captured by the print rollers, then the printer produces a normal 'printer status report'.The problem appeared after printing some photos on official HP photo paper with new official HP cartridges. Advice? From:molybdenum

    Hello molybdenum, Please follow the steps by clicking the below link.Does not pick paperor Copy paste the below URL in the browser ..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4152639&tmp_track_link=ot_search
    Regards,
    Jabzi
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    I work for HP

  • How do i print from my ipad to the officejet 6500a plus?

    I read there may be something else required. I want to print directly to the Officejet 6500A Plus. Apple says ths is an Air Print printer capable of doing that. I'm not taking this monster out of the box until I know it will do what I want without a lot of trouble. Thanks.
    This question was solved.
    View Solution.

    Ok, so you were talking about needing the update.  It's hard to say as it all depends upon if it came with the new firmware or not.  It is not really relevent, however, since it will update itself upon enabling Web Services.  This process takes only a few minutes.  There is no computer necessary for the firmware update as long as the printer has internet access (i.e. connected directly to a router via either ethernet or wireless).  Yes, with an ad hoc connection, you will be able to print from the iPad, but you would have to use its 3G connection as opposed to going through your router.  It can only support a single wifi connection also.  Go ahead and set up the printer and keep me posted as to what happens.
    BTW - What is the issue with your PC that it cannot access the internet?
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided.
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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