HP Officejet 7500A Wide Format e-All-in-One Printer - E910a

HP Officejet 7500A Wide Format e-All-in-One Printer - E910 scaner & copy not workser:-MY4C8510F9

Hello bondcip ,
Welcome to the HP Forums.
I see that you are having an issue when attempting to Print on A3 paper.
What program are you printing from? Does this happen with Microsoft word or emails?
Run the HP Print and Scan Doctor and let me know if it finds any errors and what they are.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

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Custom paper size with HP Officejet 7500A Wide Format e-All-in-One Printer

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

I am wanting to print on a paper size 12x18. I do not find a "Custom" paper size on my printer HP Officejet 7500A Wide Format e-All-in-One Printer. Is there another driver which I can download which would allow me to enter custom paper sizes?

HP Officejet 7500A Wide Format - Can't reset the paper size - won't print!!!

I have a new HP Officejet 7500A Wide Format All-in-one printer. I love it and have had no problems with it...until now. The other day I went into Photoshop and printed a 4x6 photo and now my printer will not allow me to print on 8.5X11. I have checked the paper size in Photoshop, Word, Excel, Acrobat...everything I used that day, but it all shows "letter" size paper in the properties. I also checked the printer utilities...letter size paper is selected.
But when I try to print, the printer and the computer both give me a "paper mismatch" error and my only option is to change the paper or cancel. I went back into photoshop again and was able to print a 4x6 photo again - once I put in 4x6 paper - but then I changed it back to an 8.5X11 size photo sheet and tried to print on letter size paper and..."paper mismatch'.
I changed the printer back to factory settings. Nothing. I just had to reset up my printer on my network, but it still won't print. I tried to re-install the printer software from the installation disk, but it won't install. It says "already installed".
HELP!!!!!! I honestly don't know what to do at this point!!!!!
Thanks in advance!!

I have struggled with a similer problem with my new 7500A. I've done all the things you did. I made sure I had all updates and the firm ware update. I spent time on the phone with a lady who meant well but clearly didn't know the product. I had a difficult time communicating with her. Her accent was in the way. This morning I realy didn't want to face another day of this struggle. As I walked into my studio I had a idea. Instead of going to the computer to try to solve my problem through menues, HP Customer Service and or communities. I went dirrectly to the printer. I turned the printer on, the little screen on the printer lit up I touched the arrow to go to the next screen of menus. I touched "Set Up" then scrolled down through the choices. I picked "Preferences". At the bottom of the list was.............. Media Width/Type Sensing (ON)............I promptly turned it (OFF) ......................I am printing as I was told I would be able to do prior to buying. I am not getting that anoying screen "Paper Mismatch" . The printer is printing now on my 12 x 12 stock regardless of the type. ie: cardstock, plain paper, colored paper, construction paper. I hope this helps some of you out there. Clearly HP was of "NO" help to me. I have read that others are installing HP 7000 drivers etc. I've solved the problem without going to those lengths, no thanks to HP.

How do I get my Macbook Pro to print with HP Officejet 7500a Wide Format printer

My Macbook Pro (Retina Display) seems to have a problem to print with the HP Officejet 7500a - Wide Format printer - Is it the OS X 10.10.2 causing the problem. It works when connected to the USB cable - but wireless print is a problem.

let's see-on printer control panel, you've pressed the right arrow, then "network" then "wireless" then "wireless setup wizard" then OK,
and the wireless capability has been turned on, yes? (I didn't know you could turn it off) -either press the wireless button, or press setup on the printer's control panel, then wireless menu, then touch "On". A blue light should be lit up.
Failing that, restart the wireless components-turn off router, then printer, then turn on router and then turn on printer. dunno what else to suggest
apparently, you can do a wireless test from the printer-right arrow, then network, then wireless, then wireless network test.. .
also see if there are any updates for your printer-there has been a firmware update for this printer from 2012-try that, there is also a software update for 10.10 apparently it adds direct wireless printing...
JB

HP Officejet 7500A Wide Format Printer from IPad

I would like to print 11" x 17" documents to our HP Officejet 7500A Wide Format from an IPad without access to a wireless network. I have downloaded the HP ePrint and PrinterControl apps and they don't have the 11" x 17" option. I was told by the HP Help Center that I need a 'third party' app. Anyone have any suggestions?

Unfortunately there is no way to print to the Officejet 7500A using your iPad without having access to a wireless network. The wireless network is how the iPad and printer comunicate with each other. If neither devices have any kind of network connection, then there is no way possible for them to communicate.
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n. I’m trying to set up HP Connect, but every time I create and account it tell me to log in using my Snapfish password. When I use my “valid” Snapfish password, it comes back asking "invalid password". How do I correct this?
If I'm not on the correct board, please let me know which one I should use.
Thanks
This question was solved.
View Solution.

Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP

What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
2.-OS: Windows 7-64
3.-No error messages
4.-No changes have been made
5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much wasted ink .
I've been using "hp premium plus glossy photo paper" and getting very dark photos.
Before this printer I used a Deskjet 5550 with the same paper and getting great quality.
Thank you. Luis Cuenca
This question was solved.
View Solution.

HI cuencaky,
Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer.
This type of paper is known to work very well.
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Pavilion dm4-1160us not interfacing with HP Officejet Pro 8500 A e All-in-One Printer A910a

HP Pavilion dm4-1160 us Entertainment Notebook stoped pring with HP Officejet Pro 8500 A e All-in-One Printer A910a
Operating System is Microsoft Windows 7 Home Premium (64bit) Service Pack 1
How do I get the printer working again?

Hello white2012.
It would help knowing how the printer is connected to the computer (USB, Ethernet cable, Wifi).
Is there any error message shown in the computer or in the printer?
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
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HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

HP Officejet 8600 pro Plus N911g model # snprc-1101-01
I insert an SD card full of photos into the built in card reader - but have no option to send the photos to a file on my computer. Does this product only print but not send to a computer? I need to edit the photos before printing.

Hi @Rodney88,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
In order to transfer the files to your computer, you will need an SD Card reader for your computer.
Hope this clears things up for you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP DesignJet 1050plus and HP OfficeJet 7000 wide format do not network plot/print with windows 7 64b

It is impossible to plot/print via network with HP DesignJet 1050plus and HP Officejet 7000 wide format. I use windows 7 64-bit. Please help. Thank you for your time.

This forum is focused on consumer level products. For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 7500A Wide Format printer connects intermittently to computer through wireless network

I have a recently purchased Officejet 7500A printer that I would like to use wirelessly. I have an Apple wireless router and am running Windows 7 on my computer. The printer and computers individually connect to the network and there are no issues with the router. The issue is with the connection between the computer and printer. I can print things from my computer by emailing the file to the printer, but only sometimes does it work through directly printing from the software. I have tried to scan from my computer and from the printer, but get the same error message from both that there is no communication between the printer and computer. I suspect it is a firewall issue, but am not sure how to modify the settings to allow this communication to occur. I have the windows firewall and have Advanced System Protector software, but have disabled the windows shield in that software. Help?
This question was solved.
View Solution.

So do you have multiple anti-virus systems installed on your PC (even if they are not all active)? If so, this can certainly lead to bizarre behavior.
I would pick one system, uninstall others using their own unistallers (restarting the PC after every uninstall).
With the one you chose to have on your system, make sure it is updated to the latest rev.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do i stop all the apps from printing on my officejet 7500a wide format?

I want to stop all the apps, like free samples, from printing! They have used up too much of my paper and ink!!!

Hi,
Please use the following link (under "Manage Print Apps" to cancel/remove it:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940901&cc=us&dlc=en&lc=en&product=5058336&tmp...
You may also get this:
My Print Apps
To view and manage print apps for your printer, use the display on the printer itself. This website cannot manage print apps for your printer. In this case, you have to cancel from your printer.
Please also try this (if needed):
http://h10025.www1.hp.com/ewfrf/wc/clc?tmp_showAll=false&destPage=document&cc=us&dlc=en&docname=c031...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

OfficeJet 7500A Wide Format Printer Squeaks

Either the paper rollers or the cartridge carrier , or both, squeeks. Any suggestions?

My HP 7500A is a couple years old, or so it feels. It started squeaking pretty bad a month ago. Sometimes I'll be printing out 50 or 100 copies of something and it got pretty old. My fix (so far so good) was to squirt a very small amount of Triflow (spray lube with teflon) on the easiest to reach and see points at the end of the rollers where they disappear into the housing. Just lifted up the main top like I was going to swap ink cartridges and put a little spritz (using the tube) on the ends.
Then I removed the rear cover at the back of the printer where a duplexer would be mounted (if I had one). Again just a tiny bit of lube on the ends of the roller bar where it goes into the housing.
This process cost me 2 sheets of paper where the lube dripped on the right edge of the sheets, but the squeaking is gone. May it never return. The source of the squeaking seemed to be during the drawing a new sheet of paper out of the tray. It wouldn't seem like I'd hit those points, but Triflow has an amazing ability to travel to where it is needed. I kept it well away from rollers and was careful not to use it excessively. Just at the ends.
The Triflow seems to be friendly with all the plastic it comes into contact with. I'm sure if I had a warranty it would have been voided, but that was not one of my concerns.

HP Officejet 7500A Wide Format e-All-in-One Printer - E910a

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