HP OfficeJet 8500A Premium doesn't print from wireless (operating system is XP with service pack 3)

From all indications, my HP OfficeJet Pro 8500A Premium is connected to the network. But, when I send an item to print from my iPhone via email or from my computer via email, all I get is a message that says my print job has been received, but my printer is busy printing other stuff--which it isn't.
I have the HP ePrint app on my iPHone, and I can sit near the ocmputer and printer and print a picture from my iPhone using this app. But I cannot print using the printer's email address. and, yes, I've double checked the address. 
Any ideas? thanks

Hi there, when you check the printer job history in your ePrintCenter account what do you see? Is there a record of the failed print jobs? Here's a link to a post with some troubleshooting steps for ePrint connectivity issues. Take a look at the suggestions here and try them in the order they are presented http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
Hope this information helps to resolve your problem. Best of luck.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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