Hp officejet 8600 fax send failed

This is a new HP 8600 that I bought a while ago and set up. it has never faxed and now I'm a little up set. I have FIOS and I have a DSL filter on the phone end. It dials and the other phone with go to tone but my machine won't handshake and connect. It has passed all the test. I have tried both from the printer itself and the computer and the same result. Had to go pay to fax some important documents but that's why I bought this printer. I've had on in the past with no problems. Any suggestions. BTW, I'm computer savye

Hello there! Welcome to the forums @that4u2c ,
I read your post about your Fax functions not working properly from your Officejet 8600 model. My suggestion would be to try out the troubleshooting steps for this type of issue from the guide below.
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Similar Messages

Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hp officejet 8610 fax sends out more pages than scanned - received partial output on remote end

Hi,
How long is a page on the sender side? If it is a long page like a legal page, it may end up in in 2 pages in the receiver side. Also check on the receiver end, if it is set to 'auto reduction - off' this may happen, try turning it "on".
Also if the sender page is not a long page, try observing the paper that is going into the ADF, it should be 1 page at a time, if pages goes into the ADF continueously, it suggest that ADF is could be faulty.
Set automatic reduction for incoming faxes (for HP printers only)
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large
for the default paper size. This setting is turned on by default, so the image of the incoming fax is
reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the
first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size
fax and Letter-size paper is loaded in the main tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch and slide your finger across the screen and then
touch Setup.
2. Touch Fax Setup.
3. Touch Advanced Fax Setup.
4. Touch Automatic Reduction to turn on or off.
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I work for HP

HP Officejet 8600 fax issues

I have an 8600 printer with fax capability - however - when I've tried to fax, I get a message saying I need to 'load' the software from the CD. I would - if I could find the CD. Any way to resolve this issue via a download some other way? Please help!

Hi sharkman57,
Welcome to the HP Forums!
I understand that you are having fax issues with your HP Officejet 8600, and I am happy to help you with these issues!
Please see the following:
Cannot Send or Receive Faxes.
HP Officejet Pro 8600 e-All-in-One Printer - N911a Drivers (This is the Software for your printer).
To find the exact version of your Operating System, visit this link. Whatsmyos.
Hope this helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Hp officejet j4580 Fax sending issue

I can send faxes to 800- numbers but when I use an area code, I hear a ring and then my landline phone clicks on, evidently to intercept the fax and the fax machine rings for a while and then quits.

Hi there @PGROWTH ,
Welcome to the forums
I read about the faxing issues you're having with your Officejet J4580 when sending a fax to a number either than a 1-800 number.
I would suggest trying these steps in this guide: Can Receive Faxes But Cannot Send Them
Also try a power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
If the troubleshooting does not help resolve your fax issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Best wishes
R a i n b o w 7000I work on behalf of HP
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OfficeJet 8600 Premium - Faxes Only Printing from Tray 2

I'm running into an issue with an OfficeJet 8600 Premium on OS X (Lion), but this shouldn't be OS specific.
It appears that incoming faxes are requiring tray 2, even though the default tray is set to 1 and the media lock is off. The printer reports that it's out of paper, even though Tray 1 is full.
I've removed the lower tray assy, checked the paper size settings within the trays, set the default to 2 and back to 1, set the media lock on 2 with the default on 1, rebooted the printer and computer, but nothing seems to make a change in how incoming faxes are printed.
I am successfully able to print from tray 1 with normal print jobs. For some reason, the fax portion of the printer just defaults to tray 2, and I can't find where I can reset that to tray 1...or to follow the defaults of the machine.
Any thoughts?

so you are telling me the default is tray2 only and the software does not allow you to choose like ALL prior hp!!!! This is the dumbest software i have ever seen...i have stuggled with this for over a year to only hear that hp decided what i should do!!!! all my programs select tray 1 for regular paper and tray 2 for medical claims! yes it is used for two different types of paper....i do not want to change hundreds of documents because hp decided where i should default print and fax from! is there a fix to allow me the user to select where i would like things printed from....thanks....how stupid are you hp!!!! why would you take away choices so basic as to where a fax is printed from.....

Unable to fax from mac with Yosemite on HP Officejet 8600 Plus :(

Ever since I have updated to yosemite I have been unable to fax from mac with Yosemite on HP Officejet 8600 Plus
Please help and provide needed update....

Hi @JediTiger,
Thank you for visiting the HP Support Forums. I see you are running into some fax issues with you HP Officejet 8600 since upgrading to the Mac Yosemite 10.10 Operating system. Please go ahead and get started below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro 8600 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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Officejet 8600 Pro+ Power-switch lamp cycling bright then dim

My Officejet 8600 Pro+ printer is brand new, and is connected via my wired network. It's working perfectly so far. Wi-Fi and fax are both (deliberately) turned off / disabled & not needed.
The Power-switch has a nice green light to indicate that the printer has "power" OK - and the lamp seems to have two "on" states, namely 'dim', and 'bright'.
The printer seems to go into "Sleep Mode" OK, and the control panel turns off as expected after my preset "Sleep" interval. (I'm not using the scheduling options.) It also wakes-up OK when I send it a print job. Again, everything is fine so far ...
While the printer is in this low-power 'ECO' state, the intensity of the green Power-switch lamp varies slowly between bright and dim, on a roughly 6-second cycle - 3 seconds at 'bright', then 3 seconds at 'dim', and it never stops cycling - bright then dim then bright etc..
BUT ... and here's my question ... should this lamp be staying 'dim' while the printer is asleep?
Or, does the fact that it is returning to 'bright' every few seconds imply that it is somehow failing to STAY fully 'asleep'?
I can't find any clues about this in the printer's manual.
Perhaps I should raise a query with the HP Support folks, but I thought I'd ask here first.
Thanks in anticipation. Edited to add:
I'd be glad to know whether any other Officejet 8600 owner (or the owner of any other Officejet model) sees this same bright/dim behaviour on their Power-switch lamp? Thanks.

Thanks pcwizard, I got the same reply yesterday from my HP Customer Care enquiry, and I'm satisfied now that my machine isn't cycling repeatedly into sleep mode and then 3 seconds later coming half "out" of sleep mode! I know the HP design folks may never look at these Forum entries, but I'd hint to them that perhaps this ambiguous "sleep" indication might be made an optional choice, so that I could choose a steady low-intensity light instead. It's not an enormous issue of course, but in my little "office" space, this Power button is right in my line-of-sight as I work, and - even though I now know that my printer is perfectly healthy - the slowly-pulsing light had become a recurring distraction until I covered it with a little 'disc' of semi-opaque sticky tape Thanks again.Colin

HP Officejet 8600 is not recognized by Acrobat 9.5.5 when trying to scan

When trying to create a PDF document via Acrobat (file/create PDF), Adobe does not recognize my new HP Officejet 8600 print/scan/fax/etc. Any solutions?

Make sure you have the latest and greatest TWAIN driver from HP.
If that does not work output TIFF files from the scanner then use Acrobat to create PDF from the TIFF.
Be well...

White type showing as black on officejet 8600

Here is a good one...
Just purchased the new Officejet 8600 and everything appeared ok with the set up. However, the first ID document I tried to print failed to print properly.
In the document, I have an number of black areas with white type. When it prints, the white type changes to black and therefore cannot be seen. In addition, this does not happen throughout the whole document. There are sections that change to the color black and there are some that stay reversed. To compound the issue, the color change is inconsistent within the same line of text ????
I contacted HP and as usual they thought the issue is with the ID program.
This also happens when I tried to print old documents set up in Pagemaker.
Any help would be appreciated.
Jim

Thanks, I tried your suggestion and it worked !
I didn't think that would be the issue as some text still printed as white.
Oh well...live and learn.
Jim

Officejet 8600 Plus "scanner reported error" Mac scanning

I recently purchased the Officejet 8600 Plus and have run into problems scanning. When scanning using the ADF, I frequently get a message saying, "Scanner reported an error. The scan was not completed because the operation was cancelled while scanning was in progress." The only way to escape from this situation is to turn off the OJ, power it back on, and then try scanning again. I haven't seen the issue using the flatbed, but I've used the ADF far more than the flatbed. This happens both when connected via wifi and USB, so it's not a networking problem. I have tried scanning via Apple's Image Capture as well as HP Scan and I get the error using both. I have all the latest software and firmware for both the Officejet and my Mac. I have tried uninstalling and reinstalling the HP software, to no avail. This situation is tremendously frustrating as one of the main reasons I purchased this product was the wifi scanning feature. Without a solution to this problem I will consider this product to be defective and will return it. So, any suggestions as to how to alleviate the problem? Thanks. System info: Macbook Pro 17" (early 2011)OS X 10.8.5

I have an HP MF127fw connected to Mac computers and am experiencing exactly the same problem. Scans from the ADF always fail with that same "scan canceled" message. Preview, Image Capture, or Scan from Print & Scan all receive the same error. USB or WiFi connections make no difference. What is wrong with the HP connection? Here it is 2015 and there have been over 200 viewers of the original posting regarding the inability to scan. Hasn't anyone found a way to overcome this problem?

Hp officejet 8600 can't print two sided from adobe reader in Mac 10.8.4

HP officejet 8600
Mac notebook osx 10.8.4
Can't print 2 sided from pdf in adobe reader.
Print command from file dropdown doesn't open
Print expanded dialog box at bottom of pdf in adobe doesn't show a 2 sided option
Thanks
vso

Hi,
Please follow the steps below in order to automatically print two-sided print jobs:
1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.
2. On the File menu, select Print. The Print window appears.
NOTE: The Print window might be minimized. Click Show details to see all available settings.
Note: If you use Adobe Reader, click teh button to launc the system print dialog.
3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
5. Select Layout from the drop-down menu.
6. Set the Two-Sided option as Long-Edge binding (Portrait), or Long-Edge binding (landscape).
You may save the settings for future use by clicking Presets > Save Current Settings as Preset... Any used preset will remain default till another preset will be used.
Regards,
Shlomi
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OfficeJet 8600 won't scan via RDP

Hello everyone
We've just installed a new multifunctional here in our company.
The computers specified bellow are running Windows XP service pack 3 x86. Our printer is an OfficeJet 8600 all-in-one.
We are using it through cable, in our network, for specific computers, which actually are virtual machines in our main server, accessed by thinclients that runs on Win7 Pro x86/64.
So we configured the printer in the web interface without any problem, we also installed the latest software version in our virtual machines and the printer was recognized successfully and is working properly. We did not install anything refered to this printer in our thinclients.
Our issue is the scanner. Whenever we try to open it, when we're accessing the virtual machine via remote desktop protocol, the device is not found and Windows shows up an error saying:
"It's not possible to scan - It was not possible to find the software of digitalization or the scanner is not connected. Make sure the scanner and the software of digitalization are installed properly."
If we try to scan via the virtual machine manager program, which equals to access the virtual machines locally, the scanner works great.
If we try to scan via a local computers, running either windows xp or 7, the scan never fails.
But as soon as we access any machine via RDP it fails, even if it's not a virtual machine, but a local machine accessed this way, we get that error.
We updated the printer firmware to the latest one, avaliable on HP's site - CLP1CN1304AR.
We also tested with firewalls disabled, unsuccessfully.
We are working with fixed ip on it. We have the wifi turned off. We are not using web services. We did not register the product in the installation procedure.
A curious notable thing is when we try to scan from the printer to the virtual machine, the display shows an error after some time saying that the computer could not be found. I don't know if this could be related to the main issue itself, im just pointing as a possible clue.
We would be thankful for any help or idea to solve our problem!
Thanks for attention, i will be watching the topic!

doesnt HP support remote scanning on HP OJ 8600?

Officejet 8600 won't pull from Tray 2 after Mac OS update

I recently installed the Mac OSX 10.10 Yosemite update. Immediately after, my HP Officejet 8600 all-in-one would not pull from the optional second tray. There is a 10/22/14 driver update that says it is for OSSX 10.10, but does not fix the problem. After trying every single solution I could think of, including deleting all printers from my system, repairing permissions, installing the new driver, uninstalling and re-installing the second tray, among other things, nothing worked.
The problem appears to be that every time I print, it unselects the "Optional Paper Tray Input" setting from the OS settings. One work around is to go in and make sure that box is checked each time I print, which is a pain and only works about 80% of the time.
The printer is an office printer and Tray 1 is envelopes. While I could put regular paper in Tray 1, that would be unfair to the other people in the office who use the printer and would need to manually do an envelope each time.
I called HP support and they basically told me that it was a bug that was not currently fixed. They said they would e-mail me when a new updated driver is released (I'll be holding my breath for that). I'm posting this here hoping that admins notice it and get moving on that update so that I can get my printer back.

I have the same problem as everyone else in this thread. I've been on another thread, here: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-8600-won-t-print-from-tray-2-in-upda... .
I have spent hours of time on the phone and in chat sessions with HP, then Apple, and then HP again. The HP reps made it clear that the problem is in the HP update that was issued to work with OS 10.10, and that a fix would be coming soon. That was over a month ago, and still nothing.
Since HP reps seem to monitor this thread, could someone from HP inform us as to when there will be a solution? The last HP software update for this printer was October 22nd, so you've had plenty of time to fix this problem, which HP has repeatedly promised to do, but failed to do.

Unable to Wireless Print to OfficeJet 8600 Pro with Mac OSX 10.5.8

I am running MacBook Pro with OSX 10.5.8 and I am unable to print wirelessly to my new OfficeJet 8600 Pro.
I can setup the printer just fine, but when I send a job to print, it just sits in the queu and does nothing after "processing" the pages, etc.
I've tried a few different setup installers, including this one.
It's a slightly older mac (2.3 GHz Intel Core 2 Duo) running OSX 10.5.8.
Any advice?
Thanks

Hello dpipitone,
Welcome to the HP Support Forums! I understand you are having some problems printing and scanning wirelessly on your HP OfficeJet Pro 8600 with your Mac running 10.5.8. When you installed the software and drivers for your 8600, did it tell you it was successful and print a test page? Also can you let me know the Exact model of 8600 you are using?
I would like you to follow the troubleshooting steps listed here: Print Jobs are Stuck in the Print Queue, once on this page please select your Mac OS X, and continue from there.
Let me know if this was successful, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

Hi,
I have not been able to install HP printer driver on my Mac.
printer model: HP Officejet 8600 Pro plus
operating system: MacOS Maverick 10.9.3
I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
Regards

Hi HugeLau,
I would like to help you successfully install your printer software onto your Mac running mavericks. I can't say for sure what has caused this issue, but I am sure the steps below will help you to resolve the issue;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Remove Apple HP Update
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Hp officejet 8600 fax send failed

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