HP Officejet Pro 8100 unable to communicate with printer, but still prints

Hello,
I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.  
When installing  I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB.  While installing I only installed the basic print driver.
The printer appeared to install correctly.
When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer".  The only option on the error box is the cancel the current print job.
Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
Any ideas?

Hi aconway,
I hate to hear you are having issues.  This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue.  Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here. 
Suggestions:
1. Run the print and scan doctor to identify any port issues
2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft). 
3. Remove any hubs or switches if being used.  
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Similar Messages

  • HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

    I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions? 

    I finally solved it.  Reflecting back on previous message boards I decided to try one last time.  Some posters have found the problem in the Antivirus, Firewall protections.  (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall.  Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked!  I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls.  Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected.  There should be a message indicating that it's connected but unable to print due to firewall protections.  

  • Mac OSX 10.9 and HP Officejet Pro 8100 Compatibility

    Can we please get a driver for the HP Officejet Pro 8100 that is compatible with the Mac OSX 10.9? I bought the printer so that my roommate and I could share it to print wirelessly, but I am unable to do that without a compatible driver. Please develop one as soon as possible!
    Thanks!

    Hi,
    The Drivers are available via Apple Software Update,
    In order to configure it wirelessly you may use the HP Easy Wireless Install app.
    You may find a step by step guide in the following document:
    h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337543&spf_p.tpst...
    The app iself can be downloaded from the Mac App Store:
    https://itunes.apple.com/us/app/hp-easy-wireless-setup/id876495880?mt=12
    If you experience any issues while trying to locate the pritner during the wireless configuration. restoring the network defaults for the printer can be done by pressing and holding both the Cancel ( ), the Wireless ( ), and the Power ( ) buttons for three seconds.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

    I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
    Please help!

    Hello msheehy-
    I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
    I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • Unable to Communicate with Printer Error - Officejet Pro 8600

    My printer was working fine last week... printing from my Mac desktop via wireless. 
    Now, when I try to print, the progress window is just hanging... trying to find the printer.
    I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time. 
    Help, please!
    Comuputer: Mac OSX Version 10.9.3
    Printer: Officejet Pro 8600 Plus... only about 3 months old!

    Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are having wireless issues.  I would like to try and help.
    I would recommend powering off your computer and printer.  Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in.  After the router has begun broadcasting, power on the printer and computer.
    I would also recommend following the steps in this document on Wireless printing center Troubleshooting Issues.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Unable to Communicate with Printer. HP Officejet Pro 8600 N911g

    Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
    I cant even connect to the printer on IE, Firefox I get in just fine.
    I have it set to only warn of ink when printing so what fix won't work
    I noted my Firmware
    I am on Win 7 64 bit

    Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
    1. Press the start orb in the bottom left on the screen.
    2. Click on "Run"
    3. Type "services.msc" (without the quotes)
    4. Locate the Print Spooler service in the right column
    5. Click restart on the service link on the left
    After it restarts the spooler go ahead and retry printing. Let me know if this works.
    Thanks,
    Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Unable to Communicate with Printer-OfficeJet Pro 8500 A910g

    I have used this printer for two years.  I suddenly started getting the "unable to communicate with printer" message.  I have turned printer on and off, turned wireless on and off, turned computer on and off and uninstalled and reinstalled the printer.  It keeps happening.  The printer window shows that it is offline, but there is no option to make it online. I used the IP address the printer shows when I set it up.  I am at my wit's end.  Help!

    Please provide the following relevant information so someone can help including:
    Detailed Problem Description - Done
    Printer Model - Done
    Operating System of computer (including service pack revision) -
    Connection Method - USB, Hardwired LAN, Wireless? -
    Make and model of router -
    Error messages - on printer screen and/or computer, any blinking light patterns. 
    Status of Blue Wireless light on printer, on, off or blinking? -
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet 6700 "unable to communicate with printer".

    Before I left on vacation, the wireless printer was working fine.  Now I get this error message.  I have disconnected and reconnected everything.  I have run the diagnostic tests and the wireless network checks out fine.  I have tried everything in the troubleshooting guide to no avail.  I think it's probably a setting somewhere, but I can't figure out where.  Help!!!!

    I have the same problem with an HP OfficeJet 8600 Plus.
    It worked last week, this week it gives "Unable to communicate with printer" on both of our PCs (XP, Vista).
    I have tried all of these:
    Rebooting router
    Rebooting printer (5 times)
    Rerunning the wireless setup wizard on the printer (3 times).
    Start menu > HP OfficeJet  Pro 8600 > Update IP Address (3 times)
    Download & run latest HP Print and Scan Doctor (connected via USB cable) (once)
    On the print & scan doctor, it gave no errors or warnings, and appears to have completed successfully. Nonetheless when I clicked on 'print test page' from within the HP Print and Scan doctor, I still get the "Unable to Communicate with Printer" popup box.
    On the 'HP Hardware DIagnostic Utility 3.1 "Wizard" tab, Connectivity and Device Status bogh gave green checks, and, the 'Print Test' WAS SUCCESSFUL in printing a page from within that utility. Hardware DIagnostic Utility 3.1 completed with all tests marked successful. All other printing still fails, e.g. regular printing and Windows 'Print Test Page' still fails with the Unable to Communicate with Printer error.
    The HP Hardware Diagnostic Utility 3.1 'Printer Data' tab says I am running Firmware Version CLP1CN1232AR, Born On Date 10/3/2012, Software Version 25.0.169.0, Printer Driver Version 06.64.00.994.
    My printer is less than 1 year old -- has it died/shoud I start up the warranty process, or is there something yet to try?

  • Problems with officejet pro 8100 and Lion?

    I just bought a new HP Officejet Pro 8100 Wireless and I have not been able to get it to work correctly.  It's hooked up and all the software seems to work but it prints very, very slowly.  It takes about 2 minutes to print a color page.  Is there some known problem with OJPRO8100s and Macs with OS X Lion on them?  I downloaded v12.14.0 of the printer package from HP, uninstalled what came with the printer, and installed the latest and greatest.  Didn't make a bit of difference.

    Officejet Pro 8500a extremely slow printing with Lion Mac OSX 10.7
    http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8500 a-extremely-slow-printing-with-Lion-Mac-OSX-10/td-p/1030521

  • HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

    My printer has been functioning well for some time.  When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print.  As of three days ago I receive that message when trying to print from both of my laptops.  I am wireless and have checked the wireless signal and it is strong,  The wirless connect symbol is lit on the printer.  I ran a wireless Network Test Report on the printer and the results indicated no problems.
    The printer woks if I use it manually to print or scan.  Neither printing nor scanning work when command is sent from my computer.  The Wireless Network Test Report printed fine.  Interesting though the Wireless Network test Report had the following date:  Jan-00-00 00:00AM.

    Hello @Dalead,
    Welcome to the HP Forums!
    I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
    Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • OfficeJet 6700 - "Unable to communicate with printer" message after install

    I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
    I just installed the OfficeJet 6700 - installed OK.  I also updated software/firmware during the install process.
    Windows' "Devices & Printers" recognizes the HP as being installed.
    Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
    Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
    UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

    Sorry this is so long, but I tried to be through in my testing.
    Followed your suggested steps.
    I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
    I unplugged the USB cord from the laptop.
    I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
    After entering the IP address & clicking Next, it searched the network and returned this message:
    Additional port information required
    The device could not be identified.
    The device is not found on the network. Be sure that:
    1. The device is turned on.
    The network is connected.
    The device is properly configured.
    The address on the previous page is correct. (re: the page where the IP address is entered)
    If you are sure the address is correct, select the device type below.
    I selected Standard (Generic Network Card) and clicked Next.
    Summary dialog appeared and I clicked Finish.
    Clicked OK/Apply.
    Attempted to print. Like before, it sent the file to print queue - then nothing.
    Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
    Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
    Attempted to print. (I'm testing w/ Notepad and .txt files)
    I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
    ~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    I plugged in the USB cord again and re-ran the same series of tests.
    ~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
    ~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Reconnected to the wireless network & verified that the IP address had not changed.
    Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
    Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

  • Officejet Pro 8100 problem with wireless setup on iMac OS 10.10.4

    I have recently changed my router and now need to reconfigure the wireless settings on my Officejet Pro 8100.  I have installed the latest firmware from HP.  Apple updates says that I have the latest driver for the printer.  The disk that came with the printer does not work with the iMac 10.10.4.  How do I update the printer to work with the new router?  

    Thank you "PrintDoc" for your interest.

  • Can I print in black and white with an empty color cartridge on a HP Officejet Pro 8100 printer ?

    Only the cyan cartridge is empty, all of the other 3 cartridges are fine. I ordered the cyan cartridge online but I need to print important documents today. The power button is blinking when I try to print.
    I don't understand, black and white should not use a color cartridge to print.
    Is there a trick so I can print before receiving the cyan cartridge ?
    This question was solved.
    View Solution.

    The Officejet Pro 8100 ePrinter has the same print mechanism as its All-in-One counterpart the Officejet Pro 8600.  This printer has a printhead mechanism that contains 4 individual cartridges: CMYK (cyan/magenta/yellow/black).  
    One will have to replace the cartridge, if the unit provides a message of one of the colors being empty, before the unit will resume printing.  It is a maintenance mechanism to prevent the product from self-damage.  Hope this helps.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HP officejet Pro 8100 will print from an Iphone but not from my windows laptop

    HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"

    Hi Melatina66,
    Welcome to the HP Support forums.  I understand that when trying to print from your laptop that you get a communication error message.
    To better assist you, would you please provide some further information:
    1)       How is the printer connected (USB cable, ethernet or wireless)?
    2)      When you installed the printer on your laptop did you set it up with a USB cable?  If  yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
    3)      What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
    4)      When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • How can I get my HP Officejet Pro 8100 to work. I had HP  on the phone for over two hours and thought it was fixed. Now it just will not print at all.

    How can I get my HP Officejet Pro 8100 to work.
    I'm using an  iMac (21.5-inch, Late 2013) running Yosemite. I spent hours on the phone with HP who did their best and thought they had solved the problem Now it has stopped printing completely. Just says 'idle' or' connecting to printer' but never does.

    Greetings paulr.paulr,
    Welcome to the Apple Support Communities!
    I understand that you are unable to print from your Mac running Yosemite on your HP Officejet Pro 8100. I know that printer issues can be very frustrating, but I believe the information in the attached article will be able to assist you. I would suggest reading over and systematically working your way through the suggested troubleshooting steps located in the following article. If any issues arise as you work your way through the steps, or if you work your way completely to the end and reset the printing system and the issue continues, please let me know. 
    OS X Yosemite: Printing troubleshooting
    Cheers,
    Joe

Maybe you are looking for

  • Currency translation key based on posting period 0fiscper3

    Hi Folks, The requirement is to perform currency translation in query based on the end of period.The query uses the time characteristics as fiscal year (0FISCYEAR) and posting period (0FISCPER3).     I have maintained the currency translation key usi

  • Unable to install iTunes 10.7

    Hi all. I have iTunes on my windows computer, and I'm having a problem. I can't uninstall, or update iTunes. It's basically stuck. I need to update it in order to use iOS 6 on my devices, but when I try to update, the software tells me there is an er

  • Secondary method is not working

    Hello, I have a problem with my secondary method. I created a method Z_Call_ME23N for my purchase order release workflow and added it as a secondary method to my user decision step. In testing in swo1 is no problem. Also the authorization test in SU5

  • Nokia Communication Center 2.0 Does not support Ex...

    When exporting SMS messages with Chinese text to csv file, all Chinese characters will turn to confusion symbols. My phone: E51 Singapor edition; Windows XP English, with Chinese PRC for non-unicode program. English version of PC suite, Nokia communi

  • LinkElement become NOT clickable when it scroll out of TextArea view

    Hi: I am writing a online call center product with flash builder 4.5. I found a tricky problem with LinkElement. I use the TextArea as the display stage for each incoming and outgoing message. Obviously, the messages includes image and href. I use Li