HP officejet Pro 8100 will print from an Iphone but not from my windows laptop
HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"
Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1) How is the printer connected (USB cable, ethernet or wireless)?
2) When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3) What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
4) When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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Welcome to the HP Support Forums!
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