HP OfficeJet Pro 8500 A909a - scanning stopped working in Windows 8

I'm using a HP Officejet Pro 8500 with Windows 8, connected via Ethernet. I was having a scanning issue with Windows 8 when I first upgraded from Windows 7 a few months ago that resolved when I reinstalled Windows 8 completely, but now it seems tha the problem is back. It was scanning fine until a few days ago, and when I tried then, the printer said "No scan options - refer to device documentation." When I open up HP Solution Center, it says "HP Officejet Pro 8500 A909g Disconnected!" even though it continues to show me my current ink levels. I can still print, but scanning does not work. There doesn't seem to be any issues with how the printer appears in Device Manager and Printers and Devices.
Sometime in the last 10 days, right around the time that scanning and HP Solution Center stopped working, HP Update downloaded an update. Does anyone know if this is related to my scanning issue, and more importantly, how do I get this thing working again?

Hello,
Please uninstall the existing software, and then download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
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Regards,
Jabzi
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Similar Messages

HP Officejet Pro 8500 A909a Print Cancelled when printing borderless A4

Hi
We have an HP Officejet Pro 8500 A909a that normally works very well. We need to print a brochure in full colour on A4 borderless and the printer starts printing and then cancels the job itself after printing about a fifth of the page. I have tried all different printing options and it works fine if there is a print margin but will not work for borderless. This applies to printing from all different applications (Microsoft and Adobe).
We urgently need to print the brochure so a speedy resolution would be gratefully received.
Thanks in advance.

I am having a similar problem printing a two-sided 3-fold brochure in full color. The first side prints normally, but the second side prints two fo the three panels and then printing cancels on the third. I am printing from a Windows 7 laptop over a Wifi connection onto an HP Officejet Pro 8500 Wireless printer. A solution would be much appreciated!

HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work

Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
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Wired Connection problem on Officejet Pro 8500 a909a

I am having what seems to be to be a strange problem.
I have lost connectivity to my printer (Officejet Pro 8500 a909a) through the network from my Windows 7 64bit computer. I found that it worked fine if I connect throught he USB port. Today, I have been trying to get back to being able to use it through the network.
I am able to get to the configuration on the printer through the network, at http://192.168.0.105 and that works fine.
I have downloaded the most recent software and when I run it, it doesn't detect the printer, even if I enter the ip address in the advanced search box.
I have downloaded the HP Print and Scan Doctor, and when it runs, I can see the printer, however i'm not sure why it shows 2 lines:
When I choose the last line and press next, all it does is goes to this page:
Your help is appreciated.

What operating system does the computer use?
What happens when you choose the network-wired option on that last screen? Since the printer is already installed, the software thinks you are wanting to install the printer again and presents the last screen.
Your printer is listed twice with two separate IP addresses. I suspect the issue may be that the IP address is changing to frequently for the detection protocol to keep up with it.
If the printer is on the network and you can access it by entering the printer's IP address in a web browser, you can try setting a static IP address for the wired connection. Click on the Printer Does Not Maintain Wireless Connection document from HP. The document is for wireless connections, but the same steps can be applied for a wired connection by substituting wired for any section that designates going to the wireless section of the printer.
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Officejet Pro 8500 A909a WIN7-64 Won't Recognize Scanner

I purchased an HP Officejet Pro 8500 A909a, Model No. CB022A, Ser. No. [edited Serial Number by Moderator] in 2010. Everything has been
fine until last week when I flashed the firmware update DLM1FN1344AR from the updates section on your website for
my model all-in-one printer. The only problem, and what precipitated my installation of this updated driver software and firmware, is that recently when I diconnect the printer from my Dell laptop so I can take the laptop with me to meetings, I have to reinstall the driver software so the laptop will recognize the printer. Now everything seems to work except the scanner. My computer will not recognize the scanner from the HP Solution Center, even though I can use the webscan utility to scan, as well as the buttons on the front of the printer (as long as it saves to a connected flashdrive) and my computer shows that the device driver software is installed and the device is installed, as is the digital imaging monitor. Instead, I get an error message giving me this error:
"8,[(1,0,-2147221164)]" and saying that the scanner device was not found.
I have tried every suggested solution offered in the HP Solution Center's "Guided Solution" and in HP's online troubleshooting tab. I have uninstalled the device, as well as the latest (full) driver software, more than a
dozen times, using the "corporate scrubber" deep uninstall to do so (yes, all levels). Nothing seems to work and I
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Premium (with all the latest updates installed) and the printer is networked using a wired Ethernet connection.
I have also tried turning off the printer and my router several times, but that does not work either. I have tried
the Print and Scan Doctor tool, the "Windows 7 Critical Update to Enhance Reliability of Network Connection," I've
deleted all the files in the temp folder, and I've also tried the bdp_scan fix suggested by Stephen McMaster at
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/The-HP-imaging-device-was-not-found-Er... None of those worked for me.
I'm hoping you can help fix the scanner portion of my all-in-one printer so that it will run from the HP Solution Center once again. Perhaps there is a separate driver file for the scanner, besides bdp_scan, that I can download and install so that the HP Solution Center will recognize the scanner? Should I try connecting with a USB cable, reinstalling the full driver file, then install again using my Ethernet connection? It seems that that is the only thing I haven't tried, but if the drivers are different, I'm not sure that will resolve the problem. More than one computer, on more than one level, use the same printer, so I really want to keep it networked.
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Hi Cowboy,
So, none of the other scanning methods worked for you that were listed in my last message?
Could you try creating another User Account on your PC with Admin Privileges and try installing on the new account, and let me know what happens?
Hope to hear from you,
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro 8500 A909a Series leaks ink in the front right corner.

My HP Officejet Pro 8500 A909a Series Printer is leaking black ink in the front right corner of the printer. Leak seems to be very slow. I also can't find any documentation on how to take the bottom portion of the printer apart to investigate the leak.

Welcome to the HP Community @dtr00 ,
I saw your post about the black ink leaking in the front right corner of your Officejet Pro 8500 model. As we do not have service guides to help you disassemble the unit, and don't recommend it, I would suggest calling us directly to see what your printer options are with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Enjoy the remainder of your day!
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500 A909a Series email address to print from an ipad

Where do I find the email address for my HP Officejet Pro 8500 A909a Series so I can use my new HP app on my ipad for printing from my ipad to my printer?
Tina
This question was solved.
View Solution.

The A909 series of Officejet 8500 printer's don't work with ePrint. You can use the ePrint Home and Biz app for Android and Semien devices, or the ePrint app for iOS devices. You cannot, however, use ePrint itself. Sorry for the confusion. Below are links to the ePrint Mobile apps compatablity list and FAQ. Hope that helps.
Supported Printers for the HP ePrint Mobile App or HP ePrint Home & Biz:
http://goo.gl/sVIG8
HP ePrint Mobile Apps FAQs:
http://goo.gl/33WFq
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I have a HP Officejet Pro 8500 A909a connected to a Time capsule. My iPad 2 don't recognise the printer. Why?

I have a HP Officejet Pro 8500 A909a connected to a Time capsule. My iPad 2 don't recognise the printer. Why?

The pad will print to any airprint compatible printer. Hp makes several, but i do not see yous on the list.
Here is the list
http://support.apple.com/kb/HT4356
You can download the hp eprint app from the app store and see if that works for you.

Officejet Pro 8500 A909a cartrige error message

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mayberrysheri

Hello there mayberrysheri, welcome to the forums
I noticed your posts about the ink cartridge or printhead issues you are experiencing with your Officejet 8500 model. My best suggestion to you, would be to have you try all of the steps in the guide below for this issue.
I hope this helps!
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Wednesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8500 A909a - setup can't find printer, HP Network Diagnostic does

Windows XP SP3
HP Officejet Pro 8500 A909a CB022A
DLM1FN1006BR
I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
Windows can find the printer on the network. HP Network Diagnostic can find the printer on the network. But the latest version of the installation for the printer, that I downloaded from the website last week, refuses to find the printer on the network. I would do this without the HP software if I could but I need the functionality of hitting the scan button on the printer and it converting those scanned documents to PDF.
Here's a list of things I've tried:
Finding the printer by IP in the setup (doesn't find it)
Using the HP Scrub tool for this printer at all levels (L1-L4) MULTIPLE times followed by deleting the files in %temp% and then reinstalled the full software package.
Disabled all services and startup items.
Disabled the Windows firewall. Tried with Windows firewall installed as well.
Restarted the HP services in services.msc
Updated MSIEXEC.
Un registered Re-registered the msiexec
Re-registered ATL.dll
Ran subinacl to make sure all permissions are set properly.
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Can anyone tell me what I've missed in troubleshooting?

Bump? Anyone have any sort of advice? Or is everyone seeing that I've followed every step in the HP Support site and nobody knows what else to suggest?

Hp officejet pro 8500 a909a frequently shows out of paper when it is not.

hp officejet pro 8500 a909a frequently shows out of paper when it is not. I am .getting rub marks on the top sheet of paper from the rollers.

Your response to my question seems to reflect a rude attitude simply because I asked this question. In response to your response, I have no manual, and the first place I went for info was the HP website - and I got you.
There are three things that I need from you, and none of them is a sarcastic rude attitude. Please provide me with the following information:
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    2. Your name/employee i.d.
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B. Van

I use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?

I have a MacBook (the white one) and use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?
When I use Firefox the default size is 100%. When I use Pages, also runs good (100%). Only in Safari, and Mail too, appears 150% as the default size.
How can I change it to 100% in both?
THOMAS

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

OfficeJet Pro 8500 A909a - trouble installing software and drivers

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I Am havig the same problen with windiws 7 home premium It must be HP is the problem ahorsell

HP OfficeJet Pro 8500 A909a - scanning stopped working in Windows 8

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