HP OfficeJet Pro 8500 goes to sleep, but often wakes up when it shouldn't

HP OfficeJet Pro 8500 goes to sleep, but often wakes up when it shouldn't.  This happens over and over.  It used to sleep until I sent something to be printed. I now shut the printer down, but that takes a long time to start it up.

 When you finally get around to looking at my post, never mind.
I reset the factory defaults on the printer and reauthorized my WiFi network.
Now it is working.

Similar Messages

  • Macbook Pro Randomly Goes to Sleep and Wont Wake Up

    My Macbook Pro started having this problem a few months ago and it has gotten progressivly worse and worse. It will randomly go to sleep but I wont be able to wake it back up. The keys are lit up and the light on the front is pulsing, but no matter what I do it wont wake up. So I have to do a hard reset to turn it back on. This happens a few times a day so its pretty infuriating. I have read on other forums about people having this same problem but havent been able to find a solid solution.
    Here is what kind of Macbook I have:
    And here is the error report that I get once I restart my computer:
    Interval Since Last Panic Report:  31393 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    2A38817B-6AB8-4315-89C6-23BAD302635F
    Thu Oct 25 18:07:56 2012
    panic(cpu 3 caller 0xffffff7f80926007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809fb4f000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 3), Frame : Return Address
    0xffffff8076462a00 : 0xffffff8000220792
    0xffffff8076462a80 : 0xffffff7f80926007
    0xffffff8076462b10 : 0xffffff7f80a1eb83
    0xffffff8076462b70 : 0xffffff7f80a1ebf7
    0xffffff8076462be0 : 0xffffff7f80d20855
    0xffffff8076462d20 : 0xffffff7f80a42ddd
    0xffffff8076462d50 : 0xffffff7f8092fd6a
    0xffffff8076462e00 : 0xffffff7f8092b43c
    0xffffff8076462ff0 : 0xffffff7f8092c668
    0xffffff80764630c0 : 0xffffff7f81e52f36
    0xffffff8076463200 : 0xffffff7f81e530e9
    0xffffff8076463210 : 0xffffff7f81e82fab
    0xffffff80764637e0 : 0xffffff7f81e10ef8
    0xffffff8076463860 : 0xffffff7f81e13c07
    0xffffff80764638a0 : 0xffffff7f81e5cf40
    0xffffff80764638f0 : 0xffffff7f81e1133c
    0xffffff8076463930 : 0xffffff7f81e070d7
    0xffffff8076463aa0 : 0xffffff7f81e4bd6d
    0xffffff8076463b60 : 0xffffff7f81e04346
    0xffffff8076463bc0 : 0xffffff8000655f3e
    0xffffff8076463be0 : 0xffffff800065681a
    0xffffff8076463c40 : 0xffffff8000656fbb
    0xffffff8076463d80 : 0xffffff80002a3f08
    0xffffff8076463e80 : 0xffffff8000223096
    0xffffff8076463eb0 : 0xffffff80002148a9
    0xffffff8076463f10 : 0xffffff800021bbd8
    0xffffff8076463f70 : 0xffffff80002aef10
    0xffffff8076463fb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000->0xffffff7f80bbafff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000
             com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80bbb000->0xffffff7f80eddfff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
             com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81df90 00->0xffffff7f81ebbfff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 18534465488729
    last loaded kext at 5206568982077: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7f80795000, size 16384)
    last unloaded kext at 5267055475083: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7f80795000, size 12288)
    loaded kexts:
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.driver.AudioAUUC    1.59
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AppleHDA    2.2.5a5
    com.apple.driver.AppleUpstreamUserClient    3.5.9
    com.apple.driver.AppleMikeyDriver    2.2.5a5
    com.apple.driver.AGPM    100.12.75
    com.apple.driver.AppleIntelHDGraphics    7.3.2
    com.apple.driver.AppleIntelHDGraphicsFB    7.3.2
    com.apple.driver.SMCMotionSensor    3.0.2d6
    com.apple.driver.AppleSMCPDRC    5.0.0d8
    com.apple.iokit.IOUserEthernet    1.0.0d1
    com.apple.GeForce    7.3.2
    com.apple.iokit.IOBluetoothSerialManager    4.0.8f17
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AudioIPCDriver    1.2.3
    com.apple.driver.AppleMuxControl    3.1.33
    com.apple.driver.ApplePolicyControl    3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d8
    com.apple.driver.AppleLPC    1.6.0
    com.apple.driver.AppleMCCSControl    1.0.33
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleUSBTCButtons    227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard    227.6
    com.apple.driver.AppleUSBCardReader    3.0.6
    com.apple.driver.AppleIRController    312
    com.apple.iokit.SCSITaskUserClient    3.2.1
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.1.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleFWOHCI    4.9.0
    com.apple.driver.AirPort.Brcm4331    561.7.22
    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
    com.apple.driver.AppleUSBHub    5.1.0
    com.apple.driver.AppleEFINVRAM    1.6.1
    com.apple.driver.AppleAHCIPort    2.3.1
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleUSBEHCI    5.1.0
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.7
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.4
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
    com.apple.driver.DspFuncLib    2.2.5a5
    com.apple.iokit.IOSurface    80.0.2
    com.apple.iokit.IOFireWireIP    2.2.5
    com.apple.iokit.IOSerialFamily    10.0.5
    com.apple.iokit.IOAudioFamily    1.8.6fc18
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleHDAController    2.2.5a5
    com.apple.iokit.IOHDAFamily    2.2.5a5
    com.apple.driver.AppleGraphicsControl    3.1.33
    com.apple.driver.AppleBacklightExpert    1.0.4
    com.apple.driver.AppleSMBusPCI    1.0.10d0
    com.apple.nvidia.nv50hal    7.3.2
    com.apple.driver.AppleSMC    3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy    5.0.0d8
    com.apple.driver.IOPlatformPluginFamily    5.1.1d6
    com.apple.driver.AppleSMBusController    1.0.10d0
    com.apple.NVDAResman    7.3.2
    com.apple.iokit.IONDRVSupport    2.3.4
    com.apple.iokit.IOGraphicsFamily    2.3.4
    com.apple.kext.triggers    1.0
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.8f17
    com.apple.iokit.IOBluetoothFamily    4.0.8f17
    com.apple.driver.AppleUSBMultitouch    230.5
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.1
    com.apple.iokit.IOUSBMassStorageClass    3.0.3
    com.apple.iokit.IOUSBHIDDriver    5.0.0
    com.apple.driver.AppleUSBMergeNub    5.1.0
    com.apple.driver.AppleUSBComposite    5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
    com.apple.iokit.IOFireWireFamily    4.4.8
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOUSBUserClient    5.0.0
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.driver.AppleEFIRuntime    1.6.1
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOUSBFamily    5.1.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.8
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    331.7
    com.apple.iokit.IOStorageFamily    1.7.2
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.7
    com.apple.iokit.IOACPIFamily    1.4
    Unable to gather system configuration information.Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.8 GHz, 4 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9500325ASG, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
    Can anyone help me? Thanks in advance!

    Hey this was happening to me too! So i called apple care, i have a the Late 2011 Macbook Pro, and this is what they suggested:
    1. open system preferences
    2. open engery saver
    3. look at "Computer sleep" and move it over to a longer time period
              for instance I had mine at 5 minutes so thats why it would go to sleep all the time
         -now I set it to 25 minutes
    Hope that fixes your problems!

  • Hp Officejet Pro 8500 connected to network, but can't be seen from computer or Apple mobile devices

    I set up the printer and was able to print from an Apple iPod.  Then I connected the printer directly to one machine via USB to scan a bunch of old picture.
    I disconnected the printer USB cable (so it is no longer attached to that computer) and now it is wirelessly connected to my local WiFi.  The test page reports that the connection is good and I have an IP address for the printer.
    However, the computer and iPod can not see the printer.  They are all on the same network SSID but the IP address can not be found from the computer.
    I have gone through all the diagnostic suggestions in the HP Troubleshooting utility with no joy.
    Did connecting the printer directly via a USB port reset something that I need to reconfig?

     When you finally get around to looking at my post, never mind.
    I reset the factory defaults on the printer and reauthorized my WiFi network.
    Now it is working.

  • HP Officejet Pro 8500 - won't go to "sleep" anymore / occasional mechanical noise

    Hi-
    I have a HP Officejet Pro 8500 all-in-one wired network printer.  Until recently, it used to go into a "sleep" type mode where the screen would go blank and I assume it would entered some sort of power saving mode.  Recently, it has stopped doing that.  It doesn't every go into sleep mode now, and every 15 mintues or so, it makes a mechanical noise like the moving portion  of the printer is cycling briefly on and off. 
    I don't necessarily care that it doesn't go to sleep, but what concerns me is that the print head "cycling" (for lack of a better term) occuring over and over, every day, for months on end will eventually lead to wear and tear and failure.  Is there any way to "force" the printer to go to sleep, or somehow set it up so that it goes into some sort of "sleep" mode after XX amount of minutes?
    Thanks!

    That is an odd problem, for the most part and like me I am having the exact opposite problem. Once it goes into sleep mode my printer will not even wake up I have to reboot the whole thing. I would say try going and enabling the energy saving mode again and see if that helps.

  • HP Officejet Pro 8500 Wireless (Vista x64) Will not print after Sleep Mode

    Hello,
    As the title says the printer does not print after coming back from sleep mode. Before entering sleep mode the printer works fine and is responsive. After coming back from sleep mode the printer is still responsive (buttons on the touch screen can be pressed) but unfortunately does not accept any print jobs. Currently, I restart the printer to get it to print. It is connected wirelessly through WRT610N Linksys Router. Any suggestions or solutions would be greatly appreciated.
    -Artem Durytskyy

    I have been having the same problem all during my warranty period. But no one ever told me it was a firmware problem until two days ago connected to the sleep mode for the wireless one. Supposedly, they have downloads for wire ones now online which I found for 909a and 909b, but not 909g which is wireless. Now I am out of warranty and they won't replace it. I have a long history with tech support since early 2010. Right now, they are sending me a power adapter to try, said to turn off sleep mode (which I dont' know how). Then I told them I found online a firmware download, Apr 2010 to update firmware. My current version is different that the one listed for the download. So, I'm going back to TS to have them fool with it. Has anything worked for you?
    Officejet Pro 8500 Wireless, A909g. It's been a problem from the beginning

  • HP Officejet Pro 8500 A910g printing - but never does

    Printer Model:
        HP Officejet Pro 8500 A910g
    Operating System:
        MS Windows XP, Media Center Edition, V 2002, Service Pack 3
    Connection Method:
        Wireless via AT&T U-Verse Residential Gateway
    Problem Description:
        Network printer not printing after first print job prints. Printer display panel says
        'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
        Pro 8500 A910 (Network) - User Intervention   Required).
        I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
        occured. It finds problem with Print queue - Print jobs are stuck in the print queue
        (list of files waiting to print). Click Fix to remove them, and then restart the print
        jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
        the printer off and on again, restart the computer and re-run the diagnostic which
        then finds no issue with the printing.
        I am only able to print after turning the printer off and back on - and only one document
        or file successfully before reverting back to same behavior. This is not a solution as this
        is a printer used for small business.
        All functions worked just fine after initial install. Not sure when stopped working as it
        is used primarily during tax season. There have been no hardware changes to my setup
        since initial install.
        Fax: Printer receives fax but never prints (Now printing... displays on printer display until
        I turn printer off and back on.)
        Please help resolve issue. What information do you need?
    This question was solved.
    View Solution.

    I am having a very similar issue with two HP 8500 printers.  One has never worked properly.  The other one was working perfectly for about a year until Friday.  Now it does the same thing as the other one.
    Both are on wireless networks.  One is at home.  One is at the office.  
    The one at the office has now decided to quit working.
    On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up.  I have to turn the printer off and turn it back on.  It cleans its printhead and goes through testing.  
    Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
    The printer prints for a while, and at some point decides not to again.
    I have tried various fixes including the ones suggested here.
    I opened a command prompt.  I typed "net stop spooler" and pressed enter.
    My computer says "Access is denied"
    So I move to the bypass the spooler option.  I open the printer properties, and click on the 'Print directly to the printer' radio button.  Apply and OK.
    I sent a new print job.  An error comes up on my screen "Unable to Communicate with Printer".
    After that, I tried running the HP Print Diagnostic Utility again.  I select my printer and click "Fix Printing"
    The Utility tells me that everything Checks Out Okay with the Printer.  I have it send a test page.  
    An error pops up on my computer "Unable to Communicate with the Printer".
    I click on the Control Panel, Printers, and my printer.  The box says "User Intervention Required - Offline".
    I turn the printer off and back on and now I can print....at least for a little while.  
    Please help.

  • Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

    My Hp Officejet Pro 8500 will print but not anything with black ink - i have checked the black ink cartridge and it is full. Whenever i print anything in colour (only option) the printer goes into an alignment/maintenace loop that lasts for a long time and does not fix the problem. What should I do?

    Clean your printerhesd 4-5 times until the black fully restores.  I am on my third complete cleaning and have gone from 0% black to approx. 60-70%.  So, it works just takes time.

  • I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

    I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top.  I can print but my computer doesn't recognize my my 8500 to scan?  I have uninstall and reinstalled the software and still nothing!  I have checked with my wireless network Linksys and everything checks out.  They tell me that the problem is with my HP 8500.  I have hardwired to the printer and it scans okay.  What must I do to wirelessly scan?
    Thank you,  John

    I had the same problems as reported in previous posts.  I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate.  Only the priint driver would install from the Full Feature Drivers option at HP Support.
    Uninstall/install print driver to no avail.
     Turn printer/router/computer off/on.
    Download full feature drivers from HP website. (Only print driver was downloaded.)
    HP diagnostic utilities did not discover a problem.
    I believe the problem had to do with the drivers accessed via the  HP Support site.  I downloaded from the following location:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
    Ran the Install Wizard from there and the printer/fax/scan tests.  Passed all.  All drivers are now installed as is the HP Solution Center. 
    Glad to finally be up and running!!!!

  • HP ePrint cant find HP officejet Pro 8500 A909G but HP ePrint Home & Biz can why

    We have reacently baught a IPAD
    I have erlier used HP ePrint Home & Biz on android so i installed it on the IPAD and HP ePrint Home & Biz have no problem finding my HP officejet Pro 8500 A909G but when installing HP ePrint it just stands there enlessly looking for printers but doesnt find one.  HP officejet Pro 8500 is in the list of supported printers
    Any Idea

    Thank you for clarifying.
    Dlink routers provide Multicasting support disabled by my erxperience.
    Try the following steps and then check for any change:
    Enter the router EWS page by typing its IP address.
    From the top menu click Advanced.
    From the left menu click Advanced Network.
    Make sure the Multicast Streams checkbox is selected.
    Click Save Settings to apply and reboot the router.
    Make sure the devices have reconnected and check for any change,
    If there still having issues, I would recommend you to update the latest firmware for your router:
    http://www.dlink.com/us/en/home-solutions/support/product/dir-655-wireless-n-gigabit-router
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp Officejet Pro 8500 Q910a looks like it is printing and copying but pages come out blank.

    Hp Officejet Pro 8500 Q910a looks like it is printing and copying but pages come out blank. I have used genuine HP cartridges. All four cartridges have have over 40% ink levels as per Self Test Diagnostic page.Printhead diagnostic says the print heads are "GOOD". Scanner  works fine.  Self Test Diagnostic Page prints in PINK color.Print quality TEST does not have black print on page.Printing and phot copying all come out blank.HELP.

    Hi Equi_nut,
    Do you have the same printer as the user above? 

  • HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

    I had to replace both printheads about $85 a piece.  It may be more cost effective to buy a new printer.  Once I replaced the one printhead, the other one went out.  It is common and it did solve the issue.  I really like my printer and if it gets me another year or so, I think it was worth it.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
    The following are common and frustrating issues that this printer exhibits on a regular basis:
    1.  Constant Self-Checking (usually every 20-30 pages of print)
    2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
    3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
    4. Paper mis-feeds. 
    5. Paper jams.
    6. Nearly impossible to use once the printer reports ink-depletion.
    7. Nearly impossible to use CIS Ink for larger print jobs.
    8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year?  Too bad, the warranty is already expired, most likely).
    In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use. 
    I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads. 
    Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster.  AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
    Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
    What is going on?  Why does it just automatically clean and align?  I also get alignment failed messages.  Any suggestiions?  

    rammerjammer,
    Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help.  To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged.  Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.  There are many ways to contact HP.  The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use.  If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
    If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing.  Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
    To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta.  These printheads go by region also so be sure you are using the right region, these were found using the United States region. 
    The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads.  The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer.  The printer goes through a calibration process when turned on that will use ink.  Leave the printer on and let it go into stand by mode.  This type of printer is energy star efficient and made to calibrate on start up and be left on.  Allow the printer to clean or calibrate only if the printer must.  If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance).  Please see the following links for further details.
    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
    The printer has a duty cycle of 7.5k page/month.  The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over.  To me it would seem that the printhead should last somewhere in between.  This printer was designed to save money on ink compared to the rest of the officejets.  I hate that it has been causing so much trouble, hopefully the information I provided will help.
    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,
    Kenneth

  • Blue screen of death error on HP Officejet Pro 8500 wireless - HELP

    Hi all
    I have a officejet pro 8500, used (rarely) in a home office environment, probably done no more than 1000 pages total. Turned it on today to print something, powers up ok with no errors, sounds normal, but when sending something to print I get a very odd error - the LCD display goes blue and displays a white power button symbol (in very low resolution) with the error code B8711D7C below it. This is on the screen for a couple of seconds before a white screen with "Turn power off then on again" message. So I hit the power button to turn off (which it does) but restarts automatically. After rebooting it comes up with the "improper shutdown" message and it's back to the main screen. This happens every time a print is sent. However, copying works. I guess the next thing to do is to hook another pc up to the printer or remove/re-install drivers, but I'd really like to know what this error code is...any suggestions?
    Many thanks

    I have same printer and have the same error code b8711d7c. I almost exactly the same, I hardly use the the printer, less than once a week. Did you manage to solve this ?

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP Officejet Pro 8500 : Use scanner without print heads/cartridges

    Hello.
    I have a HP Officejet Pro 8500 (CB023A) that I bought specifically because of the automatic duplex scanner. Buying a scanner with automatic duplex instead of this multifunction printer was out of the question because the cheapest one costed over ten times more than this multifunction printer (and they still do).
    I can no longer afford to keep buying print heads and cartridges just to use the scanner, as this multifunction uses ink for scanning!!! But that is beside the point.
    I have read in other posts about taping sensors but I was thinking about going a little further and completely remove the printing part of the multifunction. Anyone knows if I can just disconnect the printing part from the circuit board? Or will I have to fiddle with software? Maybe some hidden option in the "Mfg Commands" (accessible by pressing * and # with the printer on) or some other hidden feature?
    Considering that this multifunction takes way too long to boot because of all the print head checking/cleaning/etc, with a little luck, without the printing part the boot time will decrease to almost nothing .
    Before I start disassembling I would appreciate some advice, specially if someone else has already tried it.
    Thank you in advance.

    Hello kamath27. Thank you for your reply.
    I apologize for not replying sooner but I wanted to try and disassemble the multifunction before replying instead of just replying with an acknowledge.
    Also, sorry for such a long post but I wanted to be as detailed as possible.
    However, before describing what I did and found, I want to clarify something.
    With the multifunction in the same condition it came from the factory, if I remove one print cartridge, or one is empty, the multifunction stops on boot with a message requesting to change the cartridge before continuing and there is no way to bypass it. When this message shows, pressing any button on the multifunction or the screen yields no result (there is no OK button displayed on the multifunction screen). It was always like this and firmware updates never solved it.
    And going to the printer control panel on the connected computer says that the printer is offline even if it is connected through USB and is displayed in device manager as a connected USB device. This is the reason why I had spent so much money buying ink that I do not use. I never print anything on this multifunction. All prints that the multifunction ever performed were a dozen or so of maintenance align and test pages.
    Now for what I did. I disassembled the multifunction just enough to take out the main circuit board, the wireless board, the buzzer and the door sensors. I set up the printer half and the scanner half side-by-side with the main circuit board in the middle, reconnected everything and turned it on in order to test if anything stopped working during disassembly. Everything was OK and the multifunction worked as normal (printed a test page and scanned it to the computer).
    Next, while facing the main board the same way it would be faced while mounted in the multifunction, I started disconnecting the connectors (except the ones that belong to the scanner half) one by one from left to right in the following fashion: With the multifunction OFF, I disconnected one connector, turned the multifunction on, waited for any message or the main screen, tried to print a test page and then scan it, and finally disconnected the multifunction, reconnected the connector and moved on to the next one.
    The results were:
    - disconnected the tray feeding sensor -> Allows to boot with a paper jam message that can be bypassed with an OK on the screen. Can not print because of the alleged paper jam but can scan.
    - disconnected the pump -> Allows to boot but a message keeps popping about pump motor stalled. Can be bypassed with an OK but pops right back and all jobs get aborted. Can not print or scan.
    - disconnected the printer motor -> Oddly, no messages. Allows to boot and scan but not print. This was strange because when trying to print there is no message in the printer and the software on the PC only said the printer was busy. I would think the printer would eventually display a message saying the print carriage was jammed or something but nothing happened after 10 minutes. I might test again later as one test may be interfering with the next.
    - disconnected the print cartridge door sensor -> Stops on boot with a message to close the door. Does not allow to print or scan.
    - disconnected the print cartridges connector -> Stops on boot with message to replace cartridges. Does not allow to print or scan.
    - disconnected the print heads connector -> On boot briefly displays a screen with the image of the power button and the code "C00E0060" below. Then the screen turns white and all buttons on the multifunction start blinking. It is as described here but resetting the multifunction, reconnecting the connector and turning it on took it back to operational condition.
    - disconnected everything except for the scanner connectors and the tray and door sensors - Gives the exact same behaviour as the previous test (code "C00E0060").
    So, from the tests it seems that I can not use the scanner if anything from the printer half is disconnected. Any ideas on how to circumvent this, if possible?
    Thank you.

Maybe you are looking for