Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

My Hp Officejet Pro 8500 will print but not anything with black ink - i have checked the black ink cartridge and it is full. Whenever i print anything in colour (only option) the printer goes into an alignment/maintenace loop that lasts for a long time and does not fix the problem. What should I do?

Clean your printerhesd 4-5 times until the black fully restores. I am on my third complete cleaning and have gone from 0% black to approx. 60-70%. So, it works just takes time.

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My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8500 A910g printing - but never does

Printer Model:
    HP Officejet Pro 8500 A910g
Operating System:
    MS Windows XP, Media Center Edition, V 2002, Service Pack 3
Connection Method:
    Wireless via AT&T U-Verse Residential Gateway
Problem Description:
    Network printer not printing after first print job prints. Printer display panel says
    'printing...' and laptop display for printer status says "Error - Printing" (HP Officejet
    Pro 8500 A910 (Network) - User Intervention   Required).
I have run the HP Print Diagnostic Utility 4.1 for this printer when this situation has
    occured. It finds problem with Print queue - Print jobs are stuck in the print queue
    (list of files waiting to print). Click Fix to remove them, and then restart the print
    jobs. I click Fix and basically it tells me it is unable to clear the print queue, to turn
    the printer off and on again, restart the computer and re-run the diagnostic which
    then finds no issue with the printing.
    I am only able to print after turning the printer off and back on - and only one document
    or file successfully before reverting back to same behavior. This is not a solution as this
    is a printer used for small business.
    All functions worked just fine after initial install. Not sure when stopped working as it
    is used primarily during tax season. There have been no hardware changes to my setup
    since initial install.
    Fax: Printer receives fax but never prints (Now printing... displays on printer display until
    I turn printer off and back on.)
    Please help resolve issue. What information do you need?
This question was solved.
View Solution.

I am having a very similar issue with two HP 8500 printers. One has never worked properly. The other one was working perfectly for about a year until Friday. Now it does the same thing as the other one.
Both are on wireless networks. One is at home. One is at the office.
The one at the office has now decided to quit working.
On the front of the printer, it states that it's printing, at the same time my computer says User Intervention Required, but the job never prints and the print queue piles up. I have to turn the printer off and turn it back on. It cleans its printhead and goes through testing.
Then the restart process clears my print queue, so I have to resend whatever print jobs I was going to print.
The printer prints for a while, and at some point decides not to again.
I have tried various fixes including the ones suggested here.
I opened a command prompt. I typed "net stop spooler" and pressed enter.
My computer says "Access is denied"
So I move to the bypass the spooler option. I open the printer properties, and click on the 'Print directly to the printer' radio button. Apply and OK.
I sent a new print job. An error comes up on my screen "Unable to Communicate with Printer".
After that, I tried running the HP Print Diagnostic Utility again. I select my printer and click "Fix Printing"
The Utility tells me that everything Checks Out Okay with the Printer. I have it send a test page.
An error pops up on my computer "Unable to Communicate with the Printer".
I click on the Control Panel, Printers, and my printer. The box says "User Intervention Required - Offline".
I turn the printer off and back on and now I can print....at least for a little while.
Please help.

Officejet Pro 8600 can print but not scan

My printer occasionally stops scanning. it prints fine so I know the connection is good. I tried to scan from the website, and it does so, but then it gives me this frustrating image, telling me to click on the Save icon. Do you see a Save icon anywhere in this picture, because I don't.
I'm using a new MacBook Pro with updated Yosemite OSX 10.10. I've used this setup before to scan, and nothing has changed. Every once in a while I randomly encounter this problem, and then just as randomly it resolves.

Hi @alissas , welcome back to the HP Forums!
I understand you're having scan issues. I would like to try and help!
From time to time using webscan, you may come across formatting and layout issues. I would recommend right-clicking the box on the right, that should allow you to save. I am including your picture to help identify that box:
As for the other scan issues, I am including a couple of documents I would suggest running through that should help:
Mac OS X: Scanning Software Does Not Open or Stops Responding
A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"

Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1)       How is the printer connected (USB cable, ethernet or wireless)?
2)      When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3)      What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
4)      When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?

I have a MacBook (the white one) and use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?
When I use Firefox the default size is 100%. When I use Pages, also runs good (100%). Only in Safari, and Mail too, appears 150% as the default size.
How can I change it to 100% in both?
THOMAS

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro 8500 A909a Print Cancelled when printing borderless A4

Hi
We have an HP Officejet Pro 8500 A909a that normally works very well. We need to print a brochure in full colour on A4 borderless and the printer starts printing and then cancels the job itself after printing about a fifth of the page. I have tried all different printing options and it works fine if there is a print margin but will not work for borderless. This applies to printing from all different applications (Microsoft and Adobe).
We urgently need to print the brochure so a speedy resolution would be gratefully received.
Thanks in advance.

I am having a similar problem printing a two-sided 3-fold brochure in full color. The first side prints normally, but the second side prints two fo the three panels and then printing cancels on the third. I am printing from a Windows 7 laptop over a Wifi connection onto an HP Officejet Pro 8500 Wireless printer. A solution would be much appreciated!

Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

Hi....is it possible to print from iPad to a HP Officejet Pro 8500 A909 printer? Thanks for any help!

The HP Officejet Pro 8500 A909 is not an AirPrint printer, if that is what you're asking. HP has proprietary apps that may be suitable for your needs.
To print directly from an iPad / iPhone you will need an AirPrint compatible printer or another device to act as a print server. That can be a Mac computer running Printopia ($19.95 with free trial) or handyPrint (donation - supported). The Mac must be "on" but may be asleep for them to work. Equivalent PC options may exist but you're on your own finding them.
You can also buy this standalone print server:
http://www.lantronix.com/it-management/xprintserver/xprintserver.html
These options enable you to use any printer available to your Mac, even older ones that may predate AirPrint by decades.
Otherwise you will need to buy an AirPrint printer or multifunction device.

Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found. Using Windows Vista.
Read on ablog that there are sometimes false "paper jam" notices. Anyone else experience this problem?

1cairobeller,
Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
Hope this helps !
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Can I activate ePrint on my HP Officejet Pro 8500 Premium printer for use with my smartphone?

Can I activate ePrint on my HP Officejet Pro 8500 Premium printer for use with my smartphone? Any instructions?

Yes. You can do that
Just follow the instructions for the appropriate device on this HP web document.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Installing OfficeJet Pro 8500 Wireless on Windows 7 laptop with no network

Just purchased the OJPro 8500 Wireless and am trying to install on a new laptop with Windows 7 installed. First the CD that came with the printer didn't like Windows 7, so I downloaded the latest drivers from HP and things started happening... but no cigar.
I'm trying to connect the printer to a laptop using wireless<-->printer, there is no wireless network involved. The equipment is as follows:
- 3-IN-ONE HP OfficeJet Pro 8500 wireless
- Laptop MSI CX600 series with wireless/bluetooth
I would really appreciate any info on how to accomplish this.
Thanks.

1st, thx for clue about ad hoc (wireless) NETWORK (on pg. 10 & 11) in hp OFFICEJET "Wireless Getting Started Guide".
Windows 7 HELP & HP Solution Center were both pretty useless.
(Specifically)
Type "ad hoc" in Search Programs & Files (under START icon).
Results will be; "Set up an ad hoc (computer-to-computer) network". (Click on this)
Results will be; Dialog box to give name to network & set security, then SAVE.
NOTE: My Officejet Pro 8500n recognized "Security Type" = "No Authentication (Open)" & "Encryption Type" = "None"
(Go to)
Control Panel > Network and Internet > Network and Sharing Center > Connect to a network
Results will be; (in Dialog box for "Open Network and Sharing Center") a listing of your ad hoc network name & message (in bold) "Waiting for users"
Finally, on Officejet Pro touch screen, Select "Setup Menu", "Network", "Wireless Setup Wizard", [Name] (given to ad hoc Network in Windows 7), & OK.
(Opps, 1 more thing) Also, follow instructions on pg. 10, to "Change from a USB connection".

HP Officejet Pro 8500 Scanner transmits a gray page with no image

HP Officejet Pro 8500 simply sends a page filled with fuzzy, grey lines with no image. Iʻm wondering if anyone has experienced the same, what might be causing this, and what the fix is for this. Thanks - James

Hello there James, aka @jml18 !
I read about the scan quality issue you're having with your Officejet 8500, and would like to share my suggestion with you.
Use this guide for your troubleshooting steps. If the problem continues afterwards, call HP directly to see about replacement or trade in options.
Scans are Fuzzy or Unclear
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

After updating to WIndows 10, I can print but not scan with my HP 2210 all in one

I updated to Windows 10, and since then I'm able to print but not scan with my HP 2210 All-in-one printer. I've tried downloading the software updates but nothing seems to work. Any suggestions

Hi , and I see you are both having trouble scanning after upgrading to Windows 10, and I may be able to help. Most products do have updated software available on HP's support website for Windows 10. I've also seen a few posts that say the Windows 8.1 driver will work for Windows 10 as well, so you could try that too. HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. I recommend downloading and running the HP Print and Scan Doctor, if it doesn't fix it automatically let me know what errors or messages you receive. Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8
(It's the same for Windows 10, from what I've been told)Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

My Mac Mini will charge - but not sync with - USB-connected devices (ipod, camera, memory card reader). How do I fix it?

My Mac Mini will charge - but not sync with - USB-connected devices (ipod, camera, memory card reader). I have tried unplugging the devices, restarting the computer, selectively unplugging and plugging in the devices, closing and opening the relevant applications (iTunes, iPhoto, etc). I have tried using different USB cables.
It's like all of a sudden the synching service stopped functioning or recognizing these devices for some reason. The other ports work just fine (monitor).
The only USB-connected external device that appears to be unaffected is the USB SuperDrive and it works on all the USB ports into which I plug it.
How do I fix this?

Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens or doesn't happen.

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

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