HP Officejet Pro 8500 Wireless A909g, CB023A, how to perform full-reset

I own this printer since December 2009, during the first 15 months I had several problems/defects and also repairs and excange units. The problems continue on and in September 2011, in October 2011 and in November 2011 I got excange devices after repair attempts (one device was delivered without any function). The last device worked with one (?) (minor resp. accepted) problem until today resp. June 2014. ...this is the previous history ---> ---> I need sequence to perform full-reset on HP Officejet Pro 8500 Wireless A909g ---> Please send procedure/sequence how to perform a full-reset on this printer - not hard reset nor semi-reset: full-reset !!! Please send this information without unnecessary questions about my problems: My only problem is to own such printer!

Hello AlexBW,
I received your private message and I thank you for writing me back.
One other step that I think may assist us would be to please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once you have the unit connected directly to a wall outlet, follow the instructions that  I provided in the private message.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time.  It has been a pleasure working with you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

  • HP Officejet Pro 8500 Wireless A909g Loses Connectivity

    [posted on behalf of another user]
    Problem with HP Officejet Pro 8500 Wireless A909g
    New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
    For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins.  If you power off the printer it will re-connect.  Energy Saving feature has been disabled.
    When the printer is off-line, I cannot ping it nor reach it by http interface.
    The router is a Belkin-N+ router, WPA-PSK security.
    The printer is at address 192.168.2.4 and is static in both the Router and the printer.
    The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
    The printer says it has a connection strength of 5, and always shows itself connected.
    The printer does not reconnect, unless you power cycle it.
    If the printer is pingable then everything works fine, when it is not nothing works.  The fact that it works when it is on-line makes me believe everything with the network connection is fine, other than the possibility that there is a signal problem.  But since other devices with b cards, connect to the router with no problem, and the printer reports a strong connection I do not believe this is the problem.
    I currently have a script running that pings the server every minute and it still disconnects.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

    Unfortunately, you are not alone.  Search the forums for this problem and you will find several threads.  Based on being involved with several of those here is what I recommend:
    1. Connect with Ethernet cable if you can.  Your problems will likely disappear.
    2. If not, try changing the wireless channel to 1 or 11.
    3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
    4. You can try this firmware update, but it does not list this as a fault it corrects.
    Let's try those and go from there... 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • "Phone off-hook" HP Officejet Pro 8500 Wireless, Product CB023A

    I have a HP Officejet Pro 8500 wireless printer/fax/copier all in one.
    The message "phone off-hook" appears on my display. 
    I ran the Fax Test and received a PASS for all results.
    A few minutes later, a message appeared on the printer/fax display: "Turn power off, then on again". I did so.
    This message, "Turn power off, then on again" continues to repeat and after I turn power off then on, the "phone off-hook" displays again. It is an endless loop of receiving these two messages.
    I also did the following:
    1. Unplugged the telephone fax line from LINE of the Officejet Pro.
    2. Unplugged the power cord to the printer.
    3. Replugged the power cord to the printer.
    4. Powered up the printer
    5. After powering up, the message, "phone off-hook" reappears.
    I ran the fax test
    Run Fax Test:
    1. select Tools from HP Officejet Pro 8500 wireless display panel.
    2. Select Run Fax Test
    Results:
    Fax Hardware Test ........................................................ PASS
    Fax Connected to Active Telephone Wall Jack ......... PASS
    Phone Cord Connected to Correct Port on Fax ........ PASS
    Using Correct Type of Phone Cord with Fax ............. PASS
    Dial Tone Detection ....................................................... PASS
    Fax Line Condition Test ................................................ PASS
    3. The message still appears.
    My printer description is as follows:
    - Model No. : A909G (look inside of the ink access door); Regulatory Model No. : SNPRC-0703-02
    - Product No. : CB023A
    - Serial No. CN0737R2DH
    Is the printer defective? What should I do to correct this problem?
    Thanks,
    ArtLaw

    Hello ArtLaw,
    If you have followed all the troubleshooting steps outlined in this troubleshooting article then the only other solution is to have the printer serviced as it may be a printer hardware issue.
    Troubleshooting 'Phone Off Hook' Front Panel Messages
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • HP Officejet Pro 8500 Wireless A909g won't install drivers

    Hi, I just got HP Officejet Pro 8500 Wireless All-in-One Printer - A909g. I tried to install the HP software through he wireless connection and the MAC sees the printer in the network but the installation process would not go to install; it stops after installation type and then the button for install just does not work. I tried both with CD and downloaded file but it's same for both. It's the same also when I try through the USB connection. Is it the computer or the installation software?

    Unfortunately, you are not alone.  Search the forums for this problem and you will find several threads.  Based on being involved with several of those here is what I recommend:
    1. Connect with Ethernet cable if you can.  Your problems will likely disappear.
    2. If not, try changing the wireless channel to 1 or 11.
    3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
    4. You can try this firmware update, but it does not list this as a fault it corrects.
    Let's try those and go from there... 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP OfficeJet Pro 8500 wireless (A909g): no more sharing of card slot?

    Hi there,
    Before:
    - in the past (OSX 10.6) my HP OfficeJet Pro 8500 Wireless (model A909g) supported "direct scan to folder" using a SMB folder shared on the Mac and working OK
    - after 10.7 (or 10.8) Apple changed SMB support disallowing plaintext passwords and that feature was KO
    - I was using a workaround: scanning to a SD card inserted in the HP printer and then copying the content from the SD card seen as a shared folder on the network
    Now:
    - Just after having installed Mavericks the shared folder on the printer are not available anymore, I am getting the device in the SHARED sidebar as usual but when I try to connect (using whatever password I might remember) I get an ACCESS FAILED message. (see screenshot, in Italian)
    Any help? This printer is losing features for every update

    More info:
    - On my other OSX 10.8 system everything is still alright:
    - If I try to connect (CMD-K) from OSX 10.9 to the same IP I'm getting an error saying "There is no partition available or you're not authorized to access this server (...)"
    - On the Mavericks console I'm getting this message while trying to access:
    kernel[0]: smb_smb_ssnsetup: HP0024812CE1E3 doesn't support extended security, this server will be deprecated in the future!
    ...seems the future has arrived ?!?

  • Hp officejet pro 8500 wireless a909g scan with Windows 7

    I have been using HP officejet pro 8500 a909g wireless with windows xp with no problems scanning.  I got a laptop with windows 7 64 bit and cannot scan to the computer from the solution center software on the computer or from the display on the unit like I used to be able to do.  When I try to scan, it says that it is scanning and then quits after a short time.  Nothing happens with the scanner.  The Solution Center also sees the document is loaded.  I have tried the scanning software program to see if something is wrong but it says all is fine.  What do I need to do?

    There is a way to launch the scan application directly.
    Go to c:\program files\hp\digital imaging\bin and double click on hpiscnapp.exe
    See if you are able to complete a scan this way
    If that doesn't work,
    Rename the twain folder:
    Navigate to C:\Windows and double click on it
    Scroll down to the twain_32 folder, and rename the folder twain_32 old .
    Then, Delete the whole Digital Imaging folder in the program files above and then do an install/reinstall which will repopulate the folder. NOTE: If you have multiple HP imaging devices (other printers, scanner, or cameras) Do not delete the Digital Imaging folder or you will need to reinstall those items.
    I was an HP employee.
    Kudos are appreciated if I have helped you.

  • HP OfficeJet Pro 8500 Wireless A909g Will not print or align

    Not sure what the problem is: was printing fine till suddenly no ink on paper. Unit sounds like it's going through all the motions but lays no ink. Windows 7 home Pro 64bit. Error message: Alignment cancelled. I went through all the suggested steps...cleaned printheads number of times, all the steps for alignment. Did not replace the printheads yet. Could both go bad at the same exact moment? I get absolutly no ink on the paper, not a drop. Don't know if this is enough info. Hope so. Thanks in advance for any possible solutions.
    LP

    Hi SunWay,
    I understand you no longer have any ink printing on your pages and can not complete an alignment. From your description, I can see you have done a great deal of troubleshooting. It is not all that likely that both printheads would go at the same time but it is entirely possible. Another possibility is that the ink supply tubes are kinked. Please follow these steps to check the ink supply tubes:
    Open the printer lid. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent.
    Look in the center of the printer for the four ink tubes that connect to the printhead, and then examine the ink tubes. The ink tubes should be bundled neatly, and they should not appear kinked or bent.
    Ink tubes, correctly bundled and not kinked
    The above solution and more can be found in the following document. If the issue persists, please use the document to troubleshoot the issue.
    If the issue continues to persist, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04261974.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet Pro 8500 Wireless (Vista x64) Will not print after Sleep Mode

    Hello,
    As the title says the printer does not print after coming back from sleep mode. Before entering sleep mode the printer works fine and is responsive. After coming back from sleep mode the printer is still responsive (buttons on the touch screen can be pressed) but unfortunately does not accept any print jobs. Currently, I restart the printer to get it to print. It is connected wirelessly through WRT610N Linksys Router. Any suggestions or solutions would be greatly appreciated.
    -Artem Durytskyy

    I have been having the same problem all during my warranty period. But no one ever told me it was a firmware problem until two days ago connected to the sleep mode for the wireless one. Supposedly, they have downloads for wire ones now online which I found for 909a and 909b, but not 909g which is wireless. Now I am out of warranty and they won't replace it. I have a long history with tech support since early 2010. Right now, they are sending me a power adapter to try, said to turn off sleep mode (which I dont' know how). Then I told them I found online a firmware download, Apr 2010 to update firmware. My current version is different that the one listed for the download. So, I'm going back to TS to have them fool with it. Has anything worked for you?
    Officejet Pro 8500 Wireless, A909g. It's been a problem from the beginning

  • Officejet Pro 8500 Wireless All-in-One Printer- A909g Product Code Differences

    The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
    CB023A#BEL
    CB023A#BEV 
    CB023A#BEK 
    CB798A  
    CB794A  
    CB023A#B1H1027  
    CB023A#B1H1052  
    CB023A#B1H-A1 
    CB023A#B1H-B2
    CB023A#B1H  
    CB023A#BEQ
    CB023A#BEP 
    CB023A  
    CB023A#BEL#*KIT  
    CB874A 
    CB023A#BEL/KIT3+1 
    CB874A#799  
    CB023A#B1H1071  
    CB023A#B1H-C3 
    CB023A#BEK?BNDL  
    CB023A#AKY
    Are there any differences between any of these?  I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

    The Officejet Pro 8500 Wireless All-in-One Printer- A909g has been offered under several product codes:
    CB023A#BEL
    CB023A#BEV 
    CB023A#BEK 
    CB798A  
    CB794A  
    CB023A#B1H1027  
    CB023A#B1H1052  
    CB023A#B1H-A1 
    CB023A#B1H-B2
    CB023A#B1H  
    CB023A#BEQ
    CB023A#BEP 
    CB023A  
    CB023A#BEL#*KIT  
    CB874A 
    CB023A#BEL/KIT3+1 
    CB874A#799  
    CB023A#B1H1071  
    CB023A#B1H-C3 
    CB023A#BEK?BNDL  
    CB023A#AKY
    Are there any differences between any of these?  I have looked at product sheets .May have escaped me, but I could not detect differences in product details, specs or included accessories. Are any of the above worth more than others, to justify any price differences?

  • Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

    I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g.  I can scan to email.  The system says my drivers and software are up to date.  When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista.  In Vista I was able to drive the whole process from my computer.  When scanning to email now I have to drive it from my printer as opposed to the computer.
    I restarted an old computer running Vista and the 'scan to computer' function is operational.  As far as I am aware there are no other functional problems with the printer.
    Any help would be very much appreciated.  Thank you.

    Hi John046,
    I am sorry to hear that did not work for you, I do have some more options for you to try:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
    Disable any firewalls. Disable firewall Windows 8.
    Re-install using the HP Printer Install Wizard for Windows.
    If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8500 Wireless - will not print green

    I have a HP Officejet Pro 8500 Wireless that will not print Green.
    I have:
    1.  Cleaned Printhead using device cleaning command.  All steps
    2.  Alligned Printer - get message 'Alignment failed.  Refer to device documentation for details.'  I see know documentation
    3.  Calibrate Linefeed
    4.  Unplugged device while it was on and then replugged restarted.
    5.  Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
    The Alignment failed message persists and it still will not print green.  I have done some of the above multiple times.
    I hope you can help quickly.  I have a home office and this is putting me behind a lot!
    If I need a new printhead, get one and it does not fix the problem, can I return it?  How can I get a printhead quickly?
    THanks! Kathy

    Hi KathyGates,
    Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue when it comes to printing in green.  I also see that you are having some issues with aligning the printer.
    I have a few suggestions and with any luck, hopefully get this issue resolved for you.
    Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip.  I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    Please write me back if you are still having issues or if you have more questions.
    If I don't hear back from you today, I hope you have a Fantastic Thursday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP Officejet Pro 8500 wireless all-in-one printer

    Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer.  Have no clue how to get it working.  I plugged it in and it seems to be operational, but when trying to print, it did not work.  Have an HP Pavilion laptop with Windows 8.1.  Can anyone help me?

    Hi @trudi39 , and welcome to the HP Forums!
    I can see from your post you are experiencing print issues.  I would like to help!
    Do you receive any errors?
    Does it print a blank page, or nothing at all?
    Are you connected via wireless, ethernet or a USB cable?
    In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Hp officejet pro 8500 wireless

    hi, i have hp officejet pro 8500 wireless installed in my laptop and i want to install it in my new laptop but i lost my cd installer, how can i have a driver for this?

    All you have to so is search the Internet for your model number and drivers.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3752456&
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8500 Wireless that has stopped being recognized as powered on

    I have an HP Officejet Pro 8500 Wireless that has stopped printing.  Troubleshooter identifies that the printer is not powered on, when indeed it actually is powered on.  I have tried unplugging the printer and resetting the network information as well as rebooting my computer all to no avail.  The printer is being recognized by the network without any issues, just for some reason it doesn't think it is powered up.  I very much appreciate and thank you in advance for any information and advice.

    Hello there! Welcome to the forums @margarethpayne 
    I read about the scanning troubles you are running into with your Officejet 8500 Wireless, on 10.6.8. I have some ideas that could help.
    In order, try this:
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Re-add the printer, this is the direct link for you: HP Officejet Pro Full feature Software and Drivers - Mac OS X v10.6
    Try scanning again now.
    Let me know the results
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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