HP OfficeJet Pro 8500A Plus "unable to connect to the server"

I have had this printer for a couple years and now it is saying it is unable to connect to the server. The light under the wifi symbol is not lit up and nothing happens when I press that button.
I have restarted the printer, reinstalled the driver, restarted the router ... to no avail.
The router is working properly as my 2 computers are both working.

Hi bhappie,
Welcome to the HP Support forums. I gather that you are unable to connect your Officejet 8500A plus printer to your wireless network.
This printer can be connected by an ethernet cable or connected to your wireless network but cannot support both simultaneously as referenced in the document The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time. To setup the wireless feature you will need to unplug the ethernet cable.
Your wireless printer can be easily connected to your wireless network from the front panel of your printer. If you are unsure how to do this the instructions can be found in your User Guide on page 219 in the section titled “To set up a wireless communication using the Wireless Setup Wizard”.
Now that the printer has a wireless connection, any computer that uses the printer, will need to have the connection method updated. The instructions on how to do this can also be found in your User Guide on page 221 in the section titled “Change the connection method”. There is a sub-section dedicated to Windows operating systems and one dedicated to Mac operating systems.
Regards,
Happytohelp01
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I work on behalf of HP

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Officejet pro 8500A; loses ability to connect to the server

Hi all,
For the past month or so, my network printer has developed a glitch. Everytime I or my family sends a document to print, we see the messaging "preparing to print" and the printer never prints! I ran the printer trouble shooting on my Windows 7 professional and was given the message: "The printer was unable to connect to the server. You can connect to the printer to the internet through a proxy server, to do so, touch Enter Proxy and enter details when prompted"
Well, I've never used a proxy. My printer was working fine till recently.
The only temporary "fix" I could come up with was to shut down the printer and power it back on. It would go through a checking printheads or cleaning printheads, etc. Sometimes the "eprint" button would be circled in red. If so, I hit it and asked to retry finding the server. This usually works. After all this, I had a small ( 1hour?) window that I could print or scan documents. After this, the printer develops a case of amnesia and I'm back to square one.
I've downloaded the latest drivers. Windows updates are current.
This is getting extremely frustrating. What the heck is going on???
Thanks

Hello @fsh42na,
Welcome to the HP forums.
I understand that you are experiencing some network issues with your Officejet Pro 8500A.
I would like to help.
The printers ability to connect to the Web Services server should have no impact on your local network printing.
It sounds to me like you have two separate issues.
Your temporary fix of turning off the printer is a step in the right direction.
When your printer powers back on, it connects with the router. This new connection is what gives you the ability to print.
Since it only lasts for an hour try the following:
Turn off your printer and other network devices.
Unplug the power cord to your router for at least a minute.
plug the power cord back into the router.
Turn on the printer and other network devices.
Test print.
If you use the Web Services (ePrint) feature on your printer, try setting a manual DNS.
Though the server connection issue will probably get resolved with the network reset, the manual DNS will not hurt anything.
The following reply by happytohelp01, has instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
The post is for a Photosmart 7510, but the steps should be very similar.
If you need any further assistance, please let me know.
Aardvark1
I work on behalf of HP
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HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

OS MAC 10.6.8 Snow Leopard. I am using a wireless connection, no USB, and everything worked fine at one time. Recently, all remote printing, including Airprint stopped connecting. I am unable to access anything on the HP website via the printer except for the Apps. My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults. Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code. Thus, I can do no troubleshooting via the HP website. I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works. I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this.

Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration. Next I want to address the issue with ePrint. You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services. You can remove the web services by going to the setup menu, select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes. You will get a message saying that the web services have been reset. Now go back to the setup menu, select web services, and follow the prompts to re-enable web services. Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again. A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer. The original custom e-mail will be locked for about 6 months. If this does not help, let me know and I will see what can be done.
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HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
thanks,
giraut

Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
As for quality, I am actually very impressed. I was not expecting much, having had mediocre HP all-in-ones before. My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental. So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent. It actually appears to have been a good purchase, knock on wood. But of course time will tell.
giraut

HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
We don't know how to proceed.
Thanks
This question was solved.
View Solution.

Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
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My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
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I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out. I even brought a new laptop and still cannot get printer online - so obviously a printer error!! Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again. Can you print out a network config sheet and tell us what the status of the wireless radio is?
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

HP Officejet Pro 8500A Plus (Error E0060)

I have a HP Officejet Pro 8500A Plus and when I power it up it shows the HP logo on the screen then the paper feed starts to run then it stops and I get a message saying "Unable to send or recieve fax" then it says Error E0060. Then the another message saying to turn the power off then on again and the screen flashes. Now the printer isn't connected to the computer and I have not put any paper in it. I would like to know what is wrong with it. What do I need to fix it, and how much would it cost to get this lovely printer fixed?

Hi Rossainz, I don't know that I can answer 'what is wrong with it', but I would be happy to help you figure it out and better yet, resolve the issue. Let's first try leaving the printer on and unplugging the power cable out of the back. Leave it unplugged for a full minute during which time you can hold down the power button for just a few seconds to help release and build up power, then plug the power cable back in. If the issue persists, please let me know and we will see what other solutions might do the trick.

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
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I am employed by HP

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
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Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP Officejet Pro 8500A Plus Support WEP with 802.1X

My boss currently bought a HP Officejet Pro 8500A Plus that have wireless function. Unfortunately our corporate wireless is protected with WEP with 802.1X that requires certificate import into laptop to connect to the wireless. I run thru the whole HP Officejet Pro 8500A Plus do not have any instruction on import the cert. I depply appreciate if any experts can assist me on the wireless setup?

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet Pro 8500A Plus e-AiO (CM756A)

Dear reader,
Soon the HP Officejet Pro 8500A Plus e-AiO (HP manufacturer number CM756A) will be available with new Apps- print and E-print functionality. I expect that the system requirements are changed and want to receive the full system requirements specifications and/or user guide, before buying the 8500A?
Can you help me out?
thanks - with kind regards,
jb

Hi jbhpforum,
For the product information, you can refer to the information here :-
http://h10010.www1.hp.com/wwpc/us/en/sm/WF25a/18972-18972-238444-12019-3328086-4083864.html
As For ePrint and web apps, one of the main requirement is that the printer needs to be network connected with active internet connection. If you have further question, you can refer to the ePrint, Print Apps, Mobile Printing, and ePrintCenter Forum here
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/bd-p/Photo
Thank you.
I am an HP employee
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HP OfficeJet Pro 8500A Plus "unable to connect to the server"

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