HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca

1. HP Officejet Pro 8600 Plus and HP Pavilion dv7-7073ca
2. Operating System
Windows 7 64-bit
3. Error messsage: Blue Screen and Crash. Can't PRINT Wirelessly or Wired + Blue Screen Of Death when printing a document with Microsoft Office. It then restarted the entire computer.
It might have said something about BIOS
4. Any changes made to your system before the issue occurred
No, all I did was install the software that came on the Officejet disc
I don't know what to do. I tried to create an adhoc network, and that didn't work. I tried to connect it via usb cable and the whole computer crashed. I tried to set up a router and then it would not connect to the internet.
Why is this design so flawed? Every wireless printer I have had does this and will not work easily or permanently. You should just be able to connect instantly to your computer and voila, you can print. But nothing seems to work. Mind you, the constant variable here is me, and I have little patience for spending days trying to get this to work. But I am a student, and this is holding back valuable study time.
What do I do???
Any advice appreciated...can someone tell me step by step how to do this? I followed the instructions in the books, but ended up well...you know, so that's why I'm here.

I had the same issue, officejet pro 8600 plus causing blue screen of death on my new computer. After several frustrating months trying everything, I fould that my new computer has 3.1 USB ports, this printer doesnt like them, they need a 2.1 USB port.
For whatever reason USB ports are not backwards compatible, so I plugged the USB cable into the 2.1 port and no more crashes.
3.1 ports are blue, 2.1 ports are black ( the plastic inside)
Hope this helps

Similar Messages

  • Have officejet pro 8600 plus and it prints photos to dark on regular or advanced photo paper?

    have a officejet pro 8600 plus printer and whenever i print a photo out , either on regular or advanced photo paper it always comes out darker then the actual photo.

    Belive it or not this is acctually normal.  Most photos will print a little darker than they appear on screen.  This is due to the way the picture is coded and the brightness level on your monitor.  You could try following the steps in this document to imporve the quality, but I'm pretty everything is doing what it should.  If the colors are completely distorted, let me know and I'll see what I can find.
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  • New (bought last year) Officejet Pro 8600 Plus and I can't get the ADF working.

    9 month old Officejet Pro 8600 [CC78E4]
    Product Number: CM750A-64001
    Serial Number: CN1CD1K1CV
    ADF used rarely and on the occasions I have tried it it always gives me this problem - even for a copy as opposed to a scan
    ADF not working on 5 page document
    Tried using 1 page
    always get "Reload original in the automatic document feeder (ADF) and try again@
    either from the front panel or from the HP scan utility on my PC.
    I have been through the process recommended on your support pages for resetting the printer (remove power cord)
    Please HP experts come to the rescue!

    Hi - You can find the different UK numbers at this location:
    http://www8.hp.com/uk/en/contact-hp/phone-assist.html
    The good news, as you mentioned is if it is less than a year old, it will be taken care of under warranty at no charge to you.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Editing contacts book on HP Officejet Pro 8600 Plus

    I am trying to edit and/or delete my contacts book on the HP Officejet Pro 8600 Plus and am wirelessly connected to a network.  I get the icon for the contacts book on the printer screen but I see no opportunity to delete or edit a particular contact.  Help?  Thanks.
    lawbar

    Ok,
    Indeed I referred to the Fax Speed Dial list while you referred to the Scan to Email Contacts List.
    That can be chnaged form the printer homepage (EWS) as following:
    Open the HP Software by clicking the HP Officejet Pro 8600 icon and thne click on Printer Home Page (EWS)
    Click the Scan tab.
    Click on Email Address Book and confirm and approve any security alert.
    From there you may manage the Address Book.
    Note: You may also access it by clicking the network icon on the top of the printer front panel and locating the IP Address.
    Browse to this IP from your Web Browser to access the page.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Replacing ribbon cable cover flap on HP OfficeJet Pro 8600 Plus

    On the above printer I was trying to close the lcd flap and somehow knocked off another little flap thing underneath which i didn't even know was there. I'm guessing it's a flap that comes out to protect the ribbon cable underneath, but I cannot figure out how to replace in in such a way that it stays folded out while the screen is lifted up.  Thanks for any info.
    BH

    Hi Bluehorseshoe68,
    Welcome to the HP Forums!
    I have read your post on a program ribbon on your Officejet Pro 8600 Plus, and I would be happy to assist you!
    Because one of the parts on your printer has physically broken off, I would first recommend speaking to our technical support for replacement/ repair options. They can be reached at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl
    You can also try to reach HP Parts Direct to see if they have the cover you need for your front panel. Their phone number is 1-800-227-8164. I hope this helps!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8600 Plus copy prints with black streaks

    I just bought an HP Officejet Pro 8600 Plus and it seems to work great at printing; however, when I tried to copy something, the copy came out with black streaks that nearly render the print illegible and are the most dark/condensed towards the left hand side of page.
    How do I fix this problem? 
    This question was solved.
    View Solution.

    Hi,
    It could be due to the scan calibration issue during power on.
    Power off the Printer, make sure scan lid closed properly. Now power it on, it will do scan calibration.
    Now try to do the copy and see the results.
    Hope it will help you.
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Officejet Pro 8600 Plus wont print from Mac 10.5.8

    Hello,
    I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router.  I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8. 
    When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer.  I can scan to my mac from the printer and everything seems to indicate that the printer is connected.   
    I have downloaded the latest HP driver for Mac 10.5.  Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer.  Still nothing.  
    Any ideas?
    Greg

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Option click the '+' sign and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • OfficeJet Pro 8600 Plus Squeaking

    I have an Officejet Pro 8600 Plus, and after a pring about 50 pages it begins to squeak quite loud when it is feeding the paper through while printing.  It sounds like part of the mechanism needs to be oiled.  I have seen many complaints regarding this issue, but HP seems to tell everyone to contact support.  My printer is a few months out of warranty, so this is not useful.  Hoping someone can tell me how to oil or fix the issue.   

    Hello!
    Can you tell me more about where the noise is coming from? Is it more noisy in the rear of the printer?
    Cloud Queen
    I work on behalf of HP.
    Click the thumbs up + button if I have helped you.
    Mark Accepted Solution if your problem is solved.

  • HP OfficeJet Pro 8600 Plus - Squeals while scanning

    My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF.  How do I stop the annoying squeals??  It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

    Hey @DEP001, 
    Welcome to the HP Support Forum!  I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy.  I would like to assist you with this and may have the steps you need to resolve that issue.  
    The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
    Secondly, I recommend you try the following: 
    Clean the ADF
    Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
    Open the ADF cover.
    Figure : Open the ADF cover (Officejet Pro 8600)
    Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
    Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
    Figure : Clean the ADF (Officejet Pro 8600)
    ADF cover
    Rollers
    Separator pad
    Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
    ADF cover
    Rollers
    Separator pad
    Firmly close the ADF cover.
    Try to print from the ADF again.
    Source
    Lastly, after you've cleaned the ADF, try a 'hard reset':
    Let me know if this helps alleviate the squealing sound when using the ADF.  
    Have a great day!  
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • My HP Officejet Pro 8600 Plus is always off line and doesn't print anymore

    I use my HP Officejet Pro 8600 Plus with the wi-fi.
    it worked for 3 months, in the las week it is not working anymore.
    I verified the Ip , I verified the connection.. Nothing works
    it is really frustrating
    thanks for helping
    Chiara
    This question was solved.
    View Solution.

    Hi there @Mizia , Welcome to the HP Forums!
    I saw your post about your Officejet 8600 Plus disconnecting from your wireless network, and I hope to help. I have some suggestions for you to try below that could help re-establish the connection between the two!
    Try power cycling the network devices:
    Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
    Plug the router back in and wait another minute, next turn on the printer and computer.
    Try the steps in this document:
    HP Officejet Pro 251dw, 276dw, and 8600 Printer Series - Printer Does Not Maintain Wireless Connecti...
    Hopefully the connection is back when you're done the steps above. If there are any issues, please let me know the details and also include with OS you're running on your computer.
    Have a great Monday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus N911g Devices and Printers Page Is Slow to Open

    Hello, I have HP Officejet Pro 8600 Plus, model N911g, installed as a wireless printer.  I have Windows 7 64-bit.  My Devices and Printers page takes over two minutes to open.  While I am waiting, if I go to Print Spooler Services and click Restart, the page opens right away.  Once the page is open, in the HP Officejet Pro 8600 Plus device, I ran Troubleshooter and it took about 1/2 hour to finish, and it reported and supposedly fixed a problem in the Print Spooler service.  The assigned Port looks like a recovered port.  However, if I restart the PC and try to open Devices and Printers again, the delay is still present.  I had trouble installing the HP program including the Scan to PC functionality, because response time was so slow.  Now it's installed and working, but the HP program is quite slow to open.  The spinning circle spins and then stops, almost like it has given up opening the program. Then several minutes later the program opens or the requested action begins. 

    Check the document I linked below. Step 6 might be the solution you are looking for but it will not hurt to start from the top.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031
    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

    Hi All,
    I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is 
    100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
    I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

    Not a reply but another plea for help.
    There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
    -Printer bought about 2~3 weeks into Sept 2012
    -Installed onto Macbook Pro running Lion (full updated at that time)
    -Both wireless scanning from printer to computer and initiated from computer worked fine.
    -Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
    -Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
    -Somewhere along the line it stopped communicating with my MBP
    -Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
    -Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
    -Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
    -Reinstalled HP software from disc.
    Still didn't work.
    -Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
    8600 doesn't list my MBP as available computer to scan to
    [But all the test pages done whilst in HP Utility, and others, get sent through]
    Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
    There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
    Hrumph
    Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
    Thanks,
    Mike W

  • Officejet Pro 8600 Plus prints part of page and quits

    My brahd-new Officejet Pro 8600 Plus prints part of page and quits.  The manual said to clean the print heads and align the printer.  I did both of those.  It made the problem worse.   I'm printing on photo paper - HP Premium Plus.  It happens about 1/2 the time. 

    Hi beantowner2,
    I would like to begin with a few questions,
    Does this happen when you copy a photo, or only when you print form the computer?
    Do you have the printer connected directly to a wall outlet or a surge protector?
    What operating system and version is on the computer?
    Is the printer connected to the computer with a USB cable or wirelessly?
    If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
    If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
    Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
    In this document you will see,
    ISSUE:
    Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
    This is not limited to Laserjet printers.
    I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My officejet pro 8600 plus drops the LAN network connectivi​ty , eprint works, and fixes LAN

    OfficeJet Pro 8600 Plus , computer running XP service Pack 3,  Wired to ethernet network with static compatible IP address.
    When printer sits idly, loses LAN connectivity. Scanner and printer not seen by the computer. Unplugging cable, restarting printer does not solve the "Unable to communicate with Printer" error message.
    The printer remains connected to the internet and sending an ePrint job from my Blackberry phone wakes up the connection between the computer and the Printer and scanner.
    Any idea what is going on here and is there a better fix then sending a print job from my Blackberry?

    I have the same problem. I'm even able to print from the EWS (Embedded Web Server) website since, even with this problem, I still have a working wireless Internet Connection. To do this just enter 192........ as the URL. The "192..." is the IP address of your printer.
    I was online for over 3 hours in a chat session with an HP tech which proved totally worthless. These guys work out of a script (which is wrong in many instances) and are essentially useless unless you can get to a higher level of tech support. In fact, there can be serious damage to your computer if you blindly follow their advice.
    My next step is to go higher up in the HP "food chain".
    Good Luck

  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

    Hello:  I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software.  I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
    I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.  
    I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it.  Any help is appreciated.
    Thanks,
    John

    Hi,
    It's an option during the installtion process. Please try the following Utility:
       http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
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