HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

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Hi @Rodney88,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
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RnRMusicMan
I work on behalf of HP
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Hi,
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I have learned something new today. Smiling!
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Profile Support Center
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Hope you are doing well ovsc92
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HI cuencaky,
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Touch the front panel and use the back arrow if needed to get to the home screen. Next touch the four ink droplets at the top right of the screen, then touch "Print Report". Items 12-14 will be the total pages, color pages and borderless pages printed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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*I am an HP employee*
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Dear forum contributors,
1. HP Officejet Pro 8600 Plus e-All-in-One
2. Linux OpenSuSE 12.2 64-bit
3. Failed , after the failed message is a very long URL to my gmail attachment.
4. This issue occured from the beginning, I have this printer only for one week.
When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
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After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup. I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above. These links cover everything and should provide for you additional links to all of your questions I believe.
--Serving a Printer to Google Cloud Print from Linux--
--Google Cloud Print on Linux--
--Installing Google Cloud Print on a Linux Server--
Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you. You may continue to get support here from other community members regarding Linux but I may not be of much assistance. I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again. Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
"Why is my document not printing?
1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

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