HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Similar Messages

Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

How do I get the HP OfficeJet Pro 8600 Plus to print only black or grayscale? What is the procedure?

How do I set my HP OfficeJet Pro 8600 Plus to print only black or grayscale? What is the procedure?

Hi, Looks like you have to do this from the aplications. Here is the procedure from its manual, page #36: 1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing Regards.

Officejet Pro 8600 Plus cannot print after OS 10.10 SW update

My Officejet Pro 8600 Plus was working just fine with OS 10.9. I got an email from HP that there was updated software for OS 10.10, so I dowloaded & installed it, and now I get gibberish when I try to print anything -- a web page, email, Word document -- similar results for all.
For example, for a Fitbit update email, the title "Weekly Stats" was printed, my name was printed, some images were partially printed, and all the remaining lines/descriptions were gibberish. Maybe 20% of the characters were printed, the rest was blank space. Looked more like Morse code than text.
I reinstalled 3 times with the same results. I installed the update via the app store, same results. I used Time Machine to reset to yesterday, no impact, same results. I can scan just fine. Have not tested faxing.
My HP Laserjet Pro M401dne was also updated and it still prints fine.
Can I get and reinstall the OS 10.9 SW?
Thanks in advancxe for any assistance.
Kent

Hi,
Please check the following link first:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04473034&tmp_task=prodinfoCategory&cc=us&dlc=en...
and the following link shows how to install new patch:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04469325&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Officejet Pro 8600 Plus copy prints with black streaks

I just bought an HP Officejet Pro 8600 Plus and it seems to work great at printing; however, when I tried to copy something, the copy came out with black streaks that nearly render the print illegible and are the most dark/condensed towards the left hand side of page.
How do I fix this problem?
This question was solved.
View Solution.

Hi,
It could be due to the scan calibration issue during power on.
Power off the Printer, make sure scan lid closed properly. Now power it on, it will do scan calibration.
Now try to do the copy and see the results.
Hope it will help you.
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Officejet Pro 8600 Plus wireless printing dilemma

Hello,
I recently purchased the Officejet Pro 8600 Plus for my dorm room in college. However, the school requires all devices that want to use its wi-fi to register their IP addresses through detection software in addition to the default log-in information just to use the wi-fi. Now, here are the items I currently have:
- the printer itself
- the printer USB cable
- a few ethernet cables
- a personal router
- an ASUS wireless dongle (plugs into PCs via USB, has ethernet port but the device itself can create a hotspot and its own "network")
- one of the built-in school routers (high up on the wall)
The question is, is there a way I can set up any type of wireless printing in my dorm room? Is it possible to buy two wireless USB attachments that hook up wirelessly to my printer and computer, acting like bluetooth? Thank you!

Range extender improves the signal strength and cover a bigger area, but adds an extra layer of communication so will have slower response. It helps connecting devices far apart, but may cause delay and "loss" of communication, especially "two way" communication which is the problem you are experiencing.

Hp officejet pro 8600 plus stops printing in the middle of printing

I have the HP Officejet Pro 8600 Plus, it is setup wireless. It will print fine sometimes then it will print half of a page then pause or stop ???? I am using my IMAC computer. Has anyone had this problem, I am wasting too many sheets of paper.

yes, I have the same problem... and as I print many Invoices at a time, it really slows things down. It is wireless as well. It never did this at the beginning. It's only a month old.... where's the fix please HP!!!!????

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8600 Plus wont print from Mac 10.5.8

Hello,
I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router. I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8.
When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer. I can scan to my mac from the printer and everything seems to indicate that the printer is connected.
I have downloaded the latest HP driver for Mac 10.5. Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer. Still nothing.
Any ideas?
Greg

Reset the printing system:
- Go to System Preferences > Print & Scan
- Option click the '+' sign and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8600 Plus only printing blank pages

Hi, My HP Officejet Pro 8600 Plus currently only prints blank pages.I've gone through the following troubleshooting steps-Soft reset-Hard reset-3 levels of print head cleaning-Replacing ink When I try to realign the print head, an error pops up saying that there may be a jam, but I cannot see anything blocking it... I know the printer is out of warranty, but if there are any other troubleshooting steps, please let me know. Product Number: cm750a Kris

Hey there Kris, Welcome to the forums! I read about how your Officejet 8600 Plus is only printing out blank pages, and I'd like to help! I have a few ideas in mind that you could try and I hope they work! You mentioned that you are seeing a "jam" error, so I would like you to try out these guides:A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer SeriesA 'Carriage Jam' Message Displays for HP Officejet Pro 8600 e-All-in-One Printer Series (N911) Please try making copies afterwards and if the copies work, try printing. Let me know the results!

Officejet Pro 8600 Plus duplex printing not working

I am running Mac OSX leopard (10.5.8) and just bought the officejet pro 8600. Everything seems to work great except I can't figure out how to print on two sides. The option isn't allowed in page setup
I have checked the settings on the printer and can't see anything to indicate how to switch on the option for double-sided printing.
Thanks in advance for the help.
This question was solved.
View Solution.

Hi,
Please follow the steps below to configure the driver for automatic duplex printing:
1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.
2. On the File menu, select Print. The Print window appears.
NOTE: The Print window might be minimized. Click the blue triangle next to the printer name to see all available settings.
3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.
NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.
4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
5. Select Layout from the drop-down menu.
6. Set the Two-Sided option as Long-Edge binding (Portrait), or Long-Edge binding (landscape).
You may save the settings for future use by clicking Presets > Save Current Settings as Preset...
Please let me know of any problem,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8600 Plus showing Printer Failure

My printer is seized up on me and won't do anything but show this message on the screen: Printer Failure
"There is a problem with the printer or ink system"
I had the Geek Squad here yesterday and he could not figure out the problem. I am out of warranty and can't get through on the phone. Any suggestions besides buying new?

Hi, take a look at this HP link.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Hp officejet pro 8600 plus will print but won't scan.

Recently I had some kind of software conflict with my printer in Windows 7 so I deleted it and reloaded the printer software. I selected enable scanning at set up. It is a network printer and everyone can print to the printer. When I went to scan today the printer sees my computer and will let me select scan but I get a screen error on the computer and then the printer says the scan was unsuccessful. I checked the IP address which of course is good.
The Error says "Scanner Unreachable" X Scanner communication cannot be established. Ensure your product is powered on..... If you are installed using a cable check it...... If you insalled this printer by IP address then you might need to update IP address....... If you are running firewall software, it may be blocking the scan communication. Go to HP.com/go/wirelessprinting for help. -"
I turned off my firewall and my virus software and I get the same error. I restarted the computer, router, modem, and printer a couple of times. The frustrating thing is the printer sees the computer from the touch screen but just won't complete the scan.
Any suggestions?

Hi AccessRE,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue scanning to the computer over the wireless network. Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please write me back if you are still having issues.
If I don't hear back from you today, I hope you have a great Monday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Plus wont print on 5x7 cardstock using LibreOffice

Hello,
I am trying to print a file on 5x7 cardstock (I am using LibreOffice) and the printer comes up with an error message that reads "Paper Missmatch: The paper size selected does not match the paper size selected in software.
If the paper loaded in the printer is the correct size, change the selected paper size in your software and re-send the print job. If the paper loaded in the printer is not the correct size, change paper and resend the print job."
However, it doesn't give me an option to change it in the software. How do I do this?
The page settings are correct in LibreOffice.
Thank you,
Shelby

Thank you,
I tried a whole bunch of things, I ended up having to convert the file to a PDF, change a couple of the size properties there and then when printing I had to choose the Hagaki option. It printed it off centre and smaller but I could work with it. It wouldn't print any other way, otherwise it would print it landscape (but not all the wording and pictures would be on) and I needed it portrait.
If I ever have to print on 5x7 cardstock again, I'll try all those steps and let you know for sure!
Thank you for taking the time to answer my question.
Shelby

HP Officejet Pro 8600 Plus no longer printing wirelessly

My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year. As of this morning, it no longer will. The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Solution: if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
My "router" is an Apple Time Capsule. All this is "greek" to me. I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing. Do you have any tips (step by step) as to how to get this working again?
Thanks so much!

Well searching the web I find the support page for your printer here.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=4323648
Getting started, drivers, manuals are all here the get it connected.
Let’s try here. Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 Plus "unspecified printer problem"

Similar Messages

Maybe you are looking for