HP Officejet Pro 8620 (Wireless Network) will not install on Win8. 1

Today I received my new HP Officejet 8620 PRO printer. I have setup Wireless Network access, and installed the Driver successfully on my Windows 7 Ultimate 64 Bit PC, and tried to do the same on my Acer Win8.1 Laptop. During the installation, it finds the Printer on the network at the correct IP Address (192.168.178.48) and goes as far as a dialog showing "Network Printer Installation" with a Green progress bar cycling but never progressing ... I have left it be for over 45 minutes, and have tried to cancel the installation, with the same problem. Now the setup is jammed, and cannot progress. Suggestions please!!! Not sure what more relevant information is required ... so I'm open to questions ... which I'll try and answer ... or (preferably) suggestions on how to fix this. Many Thanks for your anticipated support.  p.s. HP ... I find it ridiculous that I can buy a brand new printer and yet have to revert to Public Forums to beg help! (or pay an exhorbent extra fee to get telephone support)

I would suggest cancelling the installation and then download the diagnostics at http://www.hp.com/go/tools.  The tools there may help diagnose system issues, if nothing is found I would suggest running the driver wizard. Depending on your country the warranty would typically be one year from date of purchase.  Likely if you were charged (or an attempt made to charge you) for support on a new printer you were not contacting HP.  Unfortunately an internet search for "HP Support" will turn up a number of locations that may pretend to be HP but are not.  The diagnosis there is typically "you have malware or a virus, we can fix that but it will cost $149" (or perhaps $349 for a lifetime).  I once gave one of these folks access to a dummy test machine, after an hour accessing my system and suggesting various fixes I made it clear that I would not be buying anything from them.  At this point they attempted to encrypt my system drive (after warning me that if I did not buy their product my system would likely be unusable).  Fortunately the system was set up to require an admin password to install programs or do "bad" things.... If you need to contact HP start at the link here: http://www.hp.com/contacthp/  

Similar Messages

  • HP OfficeJet Pro 8500 Wireless A909g Will not print or align

    Not sure what the problem is: was printing fine till suddenly no ink on paper. Unit sounds like it's going through all the motions but lays no ink. Windows 7 home Pro 64bit. Error message: Alignment cancelled. I went through all the suggested steps...cleaned printheads number of times, all the steps for alignment. Did not replace the printheads yet. Could both go bad at the same exact moment? I get absolutly no ink on the paper, not a drop. Don't know if this is enough info. Hope so. Thanks in advance for any possible solutions.
    LP

    Hi SunWay,
    I understand you no longer have any ink printing on your pages and can not complete an alignment. From your description, I can see you have done a great deal of troubleshooting. It is not all that likely that both printheads would go at the same time but it is entirely possible. Another possibility is that the ink supply tubes are kinked. Please follow these steps to check the ink supply tubes:
    Open the printer lid. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent.
    Look in the center of the printer for the four ink tubes that connect to the printhead, and then examine the ink tubes. The ink tubes should be bundled neatly, and they should not appear kinked or bent.
    Ink tubes, correctly bundled and not kinked
    The above solution and more can be found in the following document. If the issue persists, please use the document to troubleshoot the issue.
    If the issue continues to persist, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04261974.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

    My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
    I have entered the password several times and I know what I have entered is correct

    Hi @Southglen,
    Welcome to the HP Forums!
    I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
    I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
    I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
    After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    Let's start with these steps, and we will go from there!     
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Since upgrading to Lion, my HP officejet pro 7550 orubts, but will not scan

    since upgrading to Lion, my hp officejet 7550 will print fine but won't scan---any suggestions?? I downloaded the drisavers from Apploe,but that didn't solve the issue.

    Hi @Southglen,
    Welcome to the HP Forums!
    I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
    I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
    I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
    After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
    Let's start with these steps, and we will go from there!     
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Hp officejet pro 8500 a910 software will not open

    I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1).  Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.  
    The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
    with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"  
    I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either.  Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.  
    I tried uninstalling all HP software and reinstalling it, but am having the same issue.  I cannot open the software.
    Anyone have any ideas?  Thank you!

    Hi @SandraDee1961,
    Welcome to the HP Forums!
    I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
    I would recommend the following steps:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. How to Disable Antivirus in Windows 8?
    Disable any firewall programs. Windows Firewall from start to finish.
    Create a new user account. Managing User Accounts and Logins (Windows 8).
    Reinstall the software using the HP Printer Install Wizard for Windows. 
    Hope this works!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

    I had to replace both printheads about $85 a piece.  It may be more cost effective to buy a new printer.  Once I replaced the one printhead, the other one went out.  It is common and it did solve the issue.  I really like my printer and if it gets me another year or so, I think it was worth it.

  • Premiere Pro CS5.5.2  will not install after motherboard replacement ?

    Premiere Pro CS5.5.2 will not install after mothboard replacement .It was running correctly for 4 weeks prior to replacement due to AC connection issues and Wireless connectivity.
    Adobe Case No. 183519673, Adobe Technicians (Asia/Pacific) have worked on this issue for over 3 hours with no results after uninstalling and reinstalling.
    Any ideas to fix issue wou;ld be appreciated.

    Also posted to the Hardware section http://forums.adobe.com/message/4634472
    There is a New forum for Download & Install & Setup problems
    http://forums.adobe.com/community/download_install_setup
    Or, call Adobe
    In the US - Adobe Install Problems 800-642-3623
    In the US - Adobe Activation 866-772-3623 Open 24/7
    I suggested providing motherboard brand/model information
    [Additional information from other topic added]

  • HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

    I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router.  I do not have a USB cable or ethernet cable plugged to the printer.  I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
    I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process.  many posts in the forum mention having to connect USB cables in the wireless installation process.
    Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

    The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
    Thanks
    Naveen K
    HP Support Engineering Center
    Click on BLACK STAR button to say thanks
    (Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

  • HP Officejet Pro 8500 Wireless A909g won't install drivers

    Hi, I just got HP Officejet Pro 8500 Wireless All-in-One Printer - A909g. I tried to install the HP software through he wireless connection and the MAC sees the printer in the network but the installation process would not go to install; it stops after installation type and then the button for install just does not work. I tried both with CD and downloaded file but it's same for both. It's the same also when I try through the USB connection. Is it the computer or the installation software?

    Unfortunately, you are not alone.  Search the forums for this problem and you will find several threads.  Based on being involved with several of those here is what I recommend:
    1. Connect with Ethernet cable if you can.  Your problems will likely disappear.
    2. If not, try changing the wireless channel to 1 or 11.
    3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
    4. You can try this firmware update, but it does not list this as a fault it corrects.
    Let's try those and go from there... 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Filemaker Pro 6 trial version will not install on iBook

    iBook G4 running OS 10.4 will not install the Filemaker Pro 6 trial version. I am attempting to use it to update files from version 3. I downloaded the trial version from their site, and attempted to open it (it is a .sit file) and it says it cannot open the file.
    The filemaker site is useless, and I find it impossible to find out how to activate my sign in ID to ask a simple question and they do not have any answers that I can find.
    The version 3 was on my G3 PPC OS 9 laptop. Those files I will copy to the iBook G4 and supposedly I can update them using version 6.
    Any ideas on opening this .sit file?
    J

    OS9 can handle archive file format .sit
    OSX uses only .dmg file format
    You have to search the web for a (trial or free) version of Stuffit Expander 2010 for Mac if you want to open  the file using OSX 10.4

  • OfficeJet Pro 8600 wireless network wizard only allows 25 characters of 26 character WEP encryption

    HP OfficeJet Pro 8600
    OS = Windows Vista
    Router = Linksys Wireless G 2.4 Ghz
    I am replacing wireless 8500 home network printer with a new 8600 wireless printer
    When using the 8600 wireless setup wizard I cannot get any further than attempting to enter my Router's 26 character encryption code because it only allows 25 characters to be entered. I seem to recall having the same setup problem with the 8500 three years ago, but I do not recall what the solution was. 

    HP Total Care reply was that new all-in-one printers now support 25 characters. Router tech support says the router's wireless security settings can be changed into a 10 digit key. For an out of warrantee router like mine I would have to access it by using its internet address and user password which is long forgotten and fails me from accessing. So, I am considering upgrading to a newer 5 Ghz router and will use a smaller WPA2 key.

  • Officejet pro 8500A wireless radio is not functioning

    Have an OfficeJet Pro 8500A.  Wireless connection stopped working.  Tried restarting printer, router, and computer per troubleshooting suggestions in manual.  No joy.  Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support." 
    I found a solution to this problem in the forum for a C7280.  It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on.  Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500. 
    O.K. so I'd like to try reseting my printer, but don't know how to do it.  There are no "keys" on this model.  I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results.  Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
    Thanks,

    Thank you for your suggestions.  I appreciate your help.
    I had previously verified that the wireless radio was on.  The wireless radio test report confirmed it was on.
    I had not used the network settings reset function as I was focused on looking for a "printer reset" capability.  Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page.  This confirmed the settings had been reset.  However this test also checks for all available 802.11 networks.  The report shows the number of networks discovered as 0.  Based on this, I'm assuming the wireless is still not working.

  • HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

    My printer worked great on Win XP and I could fax directly from the printer or from the computer.  I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit.  Everything works perfectly, except faxing from the computer.
    If I run the fax test from the printer, the fax test PASSES.  If I run the fax test from the computer, the fax test PASSES.
    If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
    It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
    It always worked on Win XP.
    The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP.  All the properties on the FAX printer look good.
    I tried a usb connection, and a network ethernet connection, with the same results. 
    Printing and scanning all work fine.  I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
    When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax.  All just like I used to do before I upgraded to Win 8.  When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled.  No error codes are displayed, no clues as to why, no nothing.  If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
    Very bizarre.
    This question was solved.
    View Solution.

    Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
    http://technet.microsoft.com/en-us/library/cc730875.aspx
    Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
    Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
    Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
    Let me know and have a great day!  

  • Officejet Pro 8600 touch screen will not respond

    Hi,
    I have the HP Officejet Pro 8600 and the touch pad will not turn on. The power is on! I actualy cannot turn it off by pressing the off button, even when I unplug it and plug it back in it is like it was never unplugged. This all started when I updated my MAC to the new operating system and then I noticed where the paper comes out there were blue blinking lights. I pressed the off button and the lights stopped, but now nothing will respond. This is a wireless printer. Please advise what to do.
    Thank you,
    Tanya (Personal information removed)

    Hello Tanyaward,
    Welcome to the HP Forums.
    I see that you are having an issue with the touch pad not responding or lighting up.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    Once the printer is connected to a wall outlet, please  attempt to use the power button to turn the unit off and then back on again.  This will do a semi reset on the unit.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • OfficeJet Pro 8500 Wireless Radio is not functioning

    I had been using Office Jet Pro8500 Wireless for about 5 months.  All the sudden, I lost the network connection.  I had been in contact with HP Support and waiting for a call back from them.  We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful.  I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP).  I use NetGear for my wireless router, 64 bit with WEP.
    I have been reading some messages in this forum, do I have a bad wireless radio in the printer?  I have been spending close to 2 hours with HP Support doing various thing, but no luck.  They suppose to call me back 1 1/2 hours ago but no one had called yet.  :-)
    Any suggestion?

    Hi,  thank you.   Yes, I have done that.  It says:  "The wireless radio is not functioning.  Contact HP support. " 
    Diagnostics Summary:
    Wireless On - Pass
    Wireless Working - Fail.
    Network Name (SSID) Found - Not Run
    everything else below here are "Not Run" . 
    Downlink count - 1
    I am on the phone with HP Tech Support.  I used your suggestion to tell them that I believe that I have a failed radio module in my printer.  They are going to send me a "refurbished" basic printer.  They assured me that the refurbished is a brand new unit, never used with any customer.  It is an overstock printer which they open and take out any accesories and ship it to me.  Hope this will work.  Hope this is true.
    PS:  HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit.  They did.  But I have to give my CC for "collateral" in case I do not return my defective unit.
    Waiting now for that replacement printer.
    Thank you for your assistance.

Maybe you are looking for

  • Updated to 10.4.1 on Itunes and now can no longer access the actual Itunes store ...

    Now i have a bit more space, i can explain what is really properly wrong. The other day i updated my itunes to the 10.4.1 version and now can no longer access the Itunes store - whenever i try to do so i get the bar at the top gets to about half way

  • How to restore Appleworks 6 instead of ExCel as default to read .xls?

    I just loaded Appleworks 6 software from an old eMac applications disk onto my new MacBook because I don't want to buy iWork '08. Appleworks 6 works fine in general on my MacBook, but when I try to open Windows spreadsheets sent to me from a colleagu

  • LIBPATH in AIX

    Peace! I'm running on AIX 4.3.3 wls 5.1 and it's unable to load performance pack, use java native I/O. I'm checked LIBPATH and it's exact (<wl_home>/lib/aix). Also, I'm running a test program that display system properties: I've not found (<wl_home>/

  • "there were not enough threads in the threadpool object to complete the operation" exception

    Post Author: crystalmatrix CA Forum: .NET I have a WinForm application using a Crystal Report Viewer control that in turn connects to a CR web service to display report. The client side application runs on WinXP SP1 with .Net framework 1.1, and the s

  • 5800 3G issues

    Hi guys, I know it's a known issue for those of us living in New York and Chicago that we can't get 3G, but i've been searching around and I havent found any info on whether or not Nokia has managed to fix that problem yet? My 5800 is not picking up