HP Officejet Pro X47 dw MFP not picking up paper

When sending print job, everything seems fine, but the Printin job status icon keeps spinning at the bottom of the printer console, and the paper is not being picked up. Tries turning on and off several times, nothing changed.

Try the steps in this troubleshooting document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet Pro 8600 (N911a) will not feed photo paper - Definitive Answer!!!!

DUST IS THE CULPRIT!
As per the HP support page for this specific problem, cleaning the rollerhead (The rubber part of the pick roller), is the solution.
HP Solution here (with pictures).
The specifics are found under the heading:
Solution four: Clean the paper rollers
My printer was able to pick up regular paper, but not photo paper. I updated all drivers (they automatically update weekly). I tried every combination of paper in the tray: 1 sheet of photo paper, a large stack of regular paper with 1 photo paper, large stack with 5 sheets of photo paper. Every combination failed, and the best it got was 1 page of photo paper with the next sheet underneath also coming with it.
I put the thing on its side, and used RUBBING ALCOHOL, (not water as they suggest... rubbing alcohol is much better for electronics, and pretty much any cleaning application.... evaporates very quickly), with a true lint free cloth. Went over it several times with the cloth, rotating while cleaning, and used an AIR DUSTER to clean out the internals, and dry off the PICK ROLLER.
I RESET ROLLER POSITION to the original place, as shown in the HP Photo on support page.
Lastly, ONE SHEET OF PAPER at a time.
It took all that, and I'm still not happy with HP for this massive oversight... but it got my photos printing again. Hopefully it will for you too!!

I managed to find a temporary solution as i need to print a photo urgently :
I sticked a piece of scotchtape along the top border of the paper (on the back side) and then it could feed. And i don't know why, but after this first print with scotchtape, the next photo papers would feed normally.
I hope it helps you guys. See the picture:

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
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View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp officejet pro 8500 a909a frequently shows out of paper when it is not.

hp officejet pro 8500 a909a frequently shows out of paper when it is not. I am .getting rub marks on the top sheet of paper from the rollers.

Your response to my question seems to reflect a rude attitude simply because I asked this question. In response to your response, I have no manual, and the first place I went for info was the HP website - and I got you.
There are three things that I need from you, and none of them is a sarcastic rude attitude. Please provide me with the following information:
     1. Information on how to clean the rollers.
    2. Your name/employee i.d.
     3.  How to contact your supervisor.
Thank you,
B. Van

Hp officejet pro 8610e driver will not install in windows 8.1

the Hp drivers will not install from disc or online download.

Hi @aggie62,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8610 driver will not install on Windows 8.1. I am happy to help!
A few questions for starters:
What happens when you try to install the driver?
Do you see any error messages?
How is your printer connected? Wireless, Ethernet, or USB?
Are you able to make copies with your printer?
In the meantime, please try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Re-install using the HP Printer Install Wizard for Windows .
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet Pro 8500 Premier will not install softare

I bought a new HP computer running Windows 7 to replace an old HP computer running Windows 7. The Solution Center software did not install. I have spent a total of 6 hours with two different HP reps and I still do not have the full feature software installed correctly. After my latest attempt using the support site instructions, have a huge paper weight that will not print and no Solution Center. Please help.

Hi @Jim_Cone ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your Officejet Pro 8500 Premier and not being able to install the software of Solution Center.
First, try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.
If that does not help you could try the Microsoft Fixit.
It would be helpful to know what they did try and did you receive any error messages.
Are you able to make a copy?
Did they try the HP Print Install Wizard?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8600 Plus AIO automatic document feeder paper jam.

While scanning a smaller document using the ADF, it got jammed in the feeder. While recovering the document, a corner of the document got torn and got stuck in the document feeder. Now, every time I use the feeder to scan a document again, that document gets jammed because of a little chunk of paper that's still stuck in the feeder. I tried carefully with a toothpick to grab the little chunk of paper, but I can't get a hold on it. Is there any way to open the feeder a little more? Not just only the top lid of the feeder? Or are there any other ideas as to resolve my issue?
Thx for any suggestions you might have.
This question was solved.
View Solution.

Hello blissteach,
I understand you have done all the troubleshooting steps and the ADF is still not picking up paper on your OfficeJet 8600 Plus. I would like you to try and reset the paper sensor inside the ADF, please follow the steps listed below:
1. Open the ADF top cover
2. Locate the ADF paper sensor inside the top cover. (See image below)
3. Make sure that the paper sensor hangs freely from the ADF top cover, and that the sensor parts are not broken, dislodged, or stuck.
4. Close the ADF top cover.
Please let me know if this was able to resolve the paper pick problem, if it is still now picking up the paper from the ADF please let me know and I will send you a private message.
Thank you in advance,
HevnLgh
I work on behalf of HP
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I have a officejet pro 8500A, it always comes up with paper jam,but i have checked

i have a officejet pro 8500A, it always comes up with paper jam,but i have checked,
it is only 6 months old, what can i do
thanks
Roy

Hey Roy, Welcome to the forums. I recommend checking out this support document: 'Paper Jam' Message Displays on the All-in-One
This should get you back up and running. If not post any new findings and we can go from there.
Best of luck!
-SeanS
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Hp 7500 all in one - not picking up paper

I have cleaned the paper rollers and it still won't feed paper through

Hello meme4_2
Thank you for the clarification. Are you having problems with the Automatic Document Feeder (ADF) or the regular tray?
For the ADF I would suggest trying the ADF Does not Pick up Paper article.
For the regular paper trays I would suggest trying the Out of Paper Error article. While you may not be getting that error the troubleshooting in that article may help resolve your issue.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

HP Officejet Pro X47 not picking up paper

My warranty expired after one year exactly two weeks ago. Suddenly the printer has stopped printing, as it does not pick up the paper any longer. Help. The printer should still be in very good condition. The console is stuck displaying " Now Printing" with the blue circle just spinning and there is never any output.

Try the steps in this troubleshooting document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8600 Plus will not copy even after hard reset

HP Officejet Pro 8600 Plus on Windows 8 OS
Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
HELP!!
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View Solution.

Hello,
Please check your private message inbox for the reset I'm going to send you.

HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro X47 dw MFP not picking up paper

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