HP Pavilion dm4-1160us not interfacing with HP Officejet Pro 8500 A e All-in-One Printer A910a

HP Pavilion dm4-1160 us Entertainment Notebook stoped pring with HP Officejet Pro 8500 A e All-in-One Printer A910a
Operating System is Microsoft Windows 7 Home Premium (64bit) Service Pack 1
How do I get the printer working again?

Hello white2012.
It would help knowing how the printer is connected to the computer (USB, Ethernet cable, Wifi).
Is there any error message shown in the computer or in the printer?
Cheers!
Wixma.
I am an HP employee.
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Similar Messages

OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper. I would like to have a custom size to work with a card making program.

Can you help me out?
I have an HP Officejet Pro 8600 N911a
When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
I am running OS X Yosemite 10.10.
My printer's firmware is "up to date" as of 28-Aug-2014.
This is what I did:
1. Open System Preferences from the Apple menu.
2. Click on the Printers & Scanners icon.
3. Click on the + sign under the list of printers to add a printer
4. Click on IP
5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
6. Ignore Protocol field (default is Line Printer Daemon - LPD)
7. Ignore Queue field (default is blank for default queue)
8. Ignore Name field (default is IP address)
9. Ignore Location field (default is blank)
10. Under the Use dropdown menu, I select "Select Software"
11. HP Deskjet 9800 is not an option.
I searched for 9800, but there is no HP printer with that number in the options.
I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
Selected File > Page Setup from menu
Under the Paper Size drop down menu, I selected manage custom size.
- Click + to add a paper size
- Enter "2.75" in width and "6 in" height in the paper size fields.
- Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
- Double-clicked Untiled in the custom size list and rename the size as Receipt
- Click OK to return to the Page Setup dialog box
Under Settings: Page Attributes:
- Format for "HP Officejet Pro 8600"
- Paper size: Receipt
- Orientation: "tall/portrait"
- Scale: 100%
- Click OK
Select Format > Document and set all page margins to 0.25"
Thank you.

Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

For the HP Officejet Pro 8600 Premium e-All-in-One - N911n printer
I am running Windows 7 64-bit
No error Messages
New Printer setup
I do not see photo paper as a paper choice for in Tray 1
This question was solved.
View Solution.

Hi FrancoArdito,
Follow the steps below to print photo from Tray 1
1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
2. Open printer preferences from the printing application program
3. Click on Paper/Quality tab
4. Select the Paper Size, Media Type, and the the Paper source
5. Click Ok to save the settings, and then print from the application program.
I am an HP employee.
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Not Able to Find Drivers for HP Photosmart Plus e-All-in-One Printer B210e

I have an HP Photosmart Plus e-All-in-One Printer B210e. I went to try and get drivers for it and I either get a page that says
404 Page Not Found
Try going back to Support Home
The other page I get when I look for drivers is for HP Photosmart Plus e-All-in-One Printer series - B210 and I click on Software and Driver I get window on the screen to select my model. The models listed are B210a/B210b/B210c. B210e IS NOT LISTED. Where are the B210e drivers.
dv6500t (Windows Vista SP2 x86)/dv7-1275dx Windows 7 Home Premium SP1 (x64)/HP Photosmart Plus e-All-in-One Printer B210e/MacBook Pro (Mac OS X 10.7.5/Windows 7 Professional (x64) SP1)

Hi
Try http://ftp.hp.com/pub/softlib/software12/COL34268/mp-109398-3/PSB210_1315-1.exe
The installation is also possible with HP Printer Install Wizard for Windows:
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe

Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

Officejet pro 8500 a909n Unable to locate - The printer is not connected

Something, unknown to me, must have recently changed with my printer and or my iMac and MacBook Pro. I was suddenly unable to print. When I attempt to print I get this icon on the dock:
I then click on the icon and this is the window that is displayed:
I completed a #6 restart and restarted the computers. I had no problem establishing a connection with the router, which is a Time Capsule. On the OSX Printers and Scanners Page I initially had a green light, but after attempting to print the light changes to amber and states "in use Last Used". If I turn off the wireless radio, I can connect using USB, but prefer to use wifi. However, after I walk away from the computer for awhile and then come back to print I get the same message.
Is there something I can do to fix this.
Information
Printer:
Officejet Pro 8500 Premier (a909n)
Computers: iMac (fall 2013)
MacBook Pro (2012)
Operating System:
OSX Mavericks
Print Driver:
HP Inkjet 3 Driver 4.1.0

Hello there @UncleMonkey ,
I read your post about the printer loosing it's connection and not printing or communication with your Mac.
I have a suggestion for you!
Click this link, and follow these steps. I have heard much success in this guide and hope it works for you too: Printer Does Not Maintain Wireless Connection
Best wishes
R a i n b o w 7000I work on behalf of HP
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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
This question was solved.
View Solution.

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Wireless printing with time capsule 1tb and new wireless all in one printer

I am having problems with printing wirelessly from my time capsule 1tb. I currently have a hp 5510v office all in one printer and drivers can not be found to support printing wirelessly however it can print via usb. What I need is help in picking out a new all in one printer that can print wirelessly from time capsule 1tb. Please help

Hi,
my hp photosmart C6180 all in one works flawlessly with it plugged in to my time capsule all functions.
I used to have it set up using it wirelessly from the printer however for some reason after a update (i think) it stopped working & would not print so had to plug in to time capsule.
Dave

Iphone e print/air print issues with HP Officejet Pro 8500 Premier All-in-One A909n

I downloaded the 4.2 upgrade for iphone thinking I would be able to print from my HP Officejet Pro 8500 Premier All-In-One A909n. I have upgraded the HP firmware. I have turned my printer on and off. I get an error message that says "No printer found." I am not able to contact HP due to my warranty being expired--even though I bought the extended warranty from the store. Please help. Thanks!

This printer is listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619067&lc=en&dlc=en&cc=us&product=3857218#N46...
has offering eprint. However, some community messages say that it does not work.
I have not been able to get an email address set up for the printer, or to figure out whether or not it is web services enabled.
It does not have the icon on the touch screen that is shown in the hp instructions.
Any clues out there?

Trouble Printing with HP Officejet Pro 8500

Hello - I recently changed my laptop and have a Windows 7. I went online and downloaded the software and am able to do a test print page with the Print Doctor. However, when i print from my laptop and select the correct printer, it doesn't do anything or respond with printing. I was able to install and have it work with my old laptop, i just can't seem to work it on this one.
Thank You

Hi @Vanessasood,
Thank you for visiting the HP Support Forums! I understand you are having trouble printing to your HP Officejet Pro 8500 with your computer running the Windows 7 Operating system. I would love to get you up and running but require a little more information:
1. What is the Exact model of HP OJ 8500 you are using as there a few in the series?
2. Did you recently upgrade to Windows 7?
3. How is the printer connected, USB or Wireless?
4. Do you get any error message when you attempt to print?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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How can I Send a fax directly with HP Officejet Pro 8500

Hello
I have a printer of the type
hp officejet 7100 series
When I want to send a fax directly, a text document, for example, type it on the printer
hp officejet 7100 series fax
And converts it to a fax machine directly.
Now I buy a new printer
HP Officejet Pro 8500 A909g Series
I want to do the same work.
But there is no print on the fax.
I had to I do a print of the file manually and then sent through the printer
I want to resolve the issue
Send a fax directly

Just to make sure, this is how the process of faxing from Word is supposed to work, in general terms:
1
Create and save a Word document. You'll need a saved file on your computer before you're able to fax it.
2
In Microsoft Word, you can use the Fax Wizard to fax your Word document if you have Word and an Internet connection capable of doing so.
3
Click "File," then "Send To," then "Fax Recipient." This should open up a Fax Wizard window separate from the window of the document.
4
Follow the onscreen instructions of the Fax Wizard. If your computer is not capable of sending faxes, the Wizard will indicate this.
5
Enter the file, recipients' names and numbers and information from your coversheet. Click "Finish" at the bottom of the window.
6
If your computer is for some reason not capable of using the Microsoft Fax Wizard, you'll need to download a different Internet fax program from the Web.
007OHMSS
I was a support engineer for HP.
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How do i print address returns on envelopes with hp officejet pro 8500

how do i print address returns on envelopes with hp officejet pro 8500

This is done with your software that you have to print the envelopes. MS Word can do this, just use their help facility.
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I worked for HP but now I'm retired!

Problem with HP Officejet Pro 8500 printer: Ink is vanished without any prints due to cleanups.

Hello everybody,
The printer HP Officejet Pro all-in-one 8500A A910 cleans printheads every time I turn it on. printer was updated with the lastet driver but my yellow,cyan,magenta inks gets vansihed without taking any colour prints.I take only BLACK prints(less than 500) and do scans.
This is worse printer i have ever used. It is using inks while clean up at startup or in between.Frustating thing is that It is using ink even during SCANS. Now, i really doubt the intellegence of designers of hp to such a big BUG.
Please update the driver so that during startup it will ask for SCAN or Print OR Clean the printheads when first print is given and addition to optimise the cleanups.
Hoping to get some solution form HP.

Hi arr_8500,
I understand you have an Officejet 8500 A910 that is running the clean printhead function each time you turn it on. I will do my best to assist you with this.
The reason the printer keeps running the clean printhead function is self maintenance. The printer is detecting an issue, so it will continue to run the clean printhead function until it's not detecting an issue. I would suggest you follow through this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems to help clean out any ink build up and things like that. I'd also recommend that you manually clean your printheads to remove any build up there as well.
Finally, it's best to have your printer plugged directly to a wall outlet. If it's not already in one, please move it.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

HP Pavilion dm4-1160us not interfacin​g with HP Officejet Pro 8500 A e All-in-One Printer A910a

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HP Pavilion dm4-1160us not interfacing with HP Officejet Pro 8500 A e All-in-One Printer A910a