HP Pavilion DV6 external mic not working

hi, i have a hp pavilion dv6 and my external microphone is not working.
my laptop can detect it but it doesnt work. i tried all the ports and none of them work so i dont know what to do.
i hope someone knows how i can fix this
thanks

Hi RutmerDV, and welcome to the HP Support Forums!
I see that you are having an issue with your external microphone working on your HP Pavilion DV6 notebook. To better assist you, could you please tell me the full model number or product number and what operating system is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?
I am also including this document for Resolving Microphone and Line-in Problems (Windows 7) in hopes that the steps will resolve your issue.
I hope this helps, please let me know how it goes.
Thank you and have a great day!
I worked on behalf of HP.

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Pavilion dv6-6c35dx - Sound not working after a HP Support update

Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
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Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP.

Hp pavilion dv6 hardware switch not working

i have migrated from win 7 to win 8.1 and i had issues with my wireless and sound switches:
wireless radio button isn't controlling wifi, it turns red and blue but wifi is always on, till i disable it using windows switch.
The mute button works but the light is always off, usually it turns red when i mute the sound
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Product number: QA977EA#ABF

Hi Bida,
Welcome to the HP forum!
Great job on supplying you product number and Operating System!
HP has not tested Windows 8.1 on your notebook, therefore does not supply recommended drivers. Therefore it is unknown how it will perform.
Downloading or Updating Software and Drivers for HP Computers Please note the section on "Getting updates from the maker of the software or hardware"
When I checked the HP Pavilion dv6-6156ef Entertainment Notebook PC Drivers, I do not see a wireless button driver.
Windows 8.1 does have a built in troubleshooter you could try.
Press the Windows key + C to open charms
Type Control Panel in the search bar and press enter
Open the Control Panel
Open troubleshooting and follow the on screen options.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hello, I booted up my computer today to no sound. The last time I used it, which was two days ago, the sound worked perfectly, but now the sound is not working at all. I have tried headphones and speakers, nothing works. I have tried to do a system restore to when it last worked, tried installing a new driver, and I am still getting no sound. It could be that I installed the incorrect driver or didn't install it correctly. Thanks in advance for any help, I will put my system info below.
HP Pavilion DV6- 3227cl Entertainment Notebook
Serial Number-{Private Information Removed}
Product Number- XG867UA

Hi
Please find the link given below for the driver & also update the Bios.
Audio Driver
Bios Driver
Incase this does not resolve your issue kindly run a recovery before this kindly back up your data as it will lost.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
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Hi,
Try the following.
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http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
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DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi
Please find the link given below might help you to fix your issue.
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Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

My pavilion dv6 3150 webcam not work !

hi
yesterday i went to used webcam in yahoo messenger like past days but it's not worked
i uninstall my hp webcam driver and i install it again but its not work yet
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u just need to update BIOS from Hp.com/support
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Hello! I have an HP Pavilion laptop.
Product Number: E8B92UA#ABA
Recently I've been having an issue with my internal webcam and microphone. Sometimes they would work and sometimes they wouldn't. I've done all cookie cutter quick fixes, reinstalling drivers, refreshing pc, system restart, etc etc. Nothing works. I read that it could be a hardware issue and to move the screen back and forth to see if that affected the webcam/mic's ability to work. Sure enough, moving my screen would sometimes trigger them either on or off.
Now they won't turn on at all.
At all.
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Here is a picture:
Sorry it's a bit blurry.
Anyway, does ANYONE know how I can fix this without spending money I don't have?
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@tayhub ,
Hello and thank you for posting on the HP support forums.
Based on what you have shown on your post and as well what you have done it looks as if you may have an actual cable issue. Even if you look at the unit itself and things look ok the cable or the connector at the motherboard may have an issue. Here is a link to the notebooks maintenance manual.
Maintenance and Service Guide
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Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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See the thread "Unhappy customer trying to use an external microphone".

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Hi there,
My audio doesn't seem to be working, though it does appear on my sounds menu. I've tried update drivers as well as roll back. It was working a few days ago until a driver update recently.
Help would be much appreciated!
This question was solved.
View Solution.

@movait89,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58226.exe
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If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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My Laptop's speakers have recently stopped working. The only time they will work is when skype loads up or is shut down, or if I am talking to someone on skype and I watch a video on youtube or netflix, the sound of the video will come through my laptop's speakers instead of the headphones I am using to hear the call on skype.
I am currently running windows 7.

u just need to update BIOS from Hp.com/support
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HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager

My HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager
Running Windows 7 64-bit on 650gb drive.
Error: "The system media does not support this computer. You are not able to restore this system with the media."
I'm about to order the recovery discs from HP and with any luck be able to bring this laptop back to factory conditionn with all the correct partitions and sizes after I format the hard drive.
This question was solved.
View Solution.

Yes our recovery disks will return your unit to the factory state. All the software that came with the unit will be reinstalled. Whatever you added you will have to reinstall.
I work for HP.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

Both internal and USB mics not working

Hi there, all. Long-time lurker, first-time poster. Starting last night, I have been having issues with microphone use on my iBook G4. Neither the internal mic nor my USB headset mic (Altec Lansing AHS302USB) are accepting input.
The internal mic's failure doesn't surprise me, as I have heard about the delicate nature of the wire connecting the internal mic from its position on the display down to the main computer. It's the USB mic that confuses me, since USB mics are what everyone seems to recommend that people use when the internal mic is on the fritz (thanks to other mics not working with Mac due to the line-in thing). Also there is the fact that I have used this headset with this computer for over a year with no significant issues until now, with both mics simultaneously failing.
There doesn't seem to be a problem with the headset's wires; I am still able to hear audio through the headphones quite well, and when I load my audio recording program (Audio In) and Sound Preferences, I can see the occasional blip of sound recognition when I move the USB adapter portion around in the port. These blips even occur when the pink microphone jack and headphones jack are unplugged from the adapter, so this suggests to me that the problem lies not with the wires, but somewhere in the USB adapter, port, or the computer itself.
I'm leaning toward the computer itself, since it just seems odd that both mics would just happen to stop working at the same time. That and the fact that audio output still works through the headset, and the USB ports work fine for other USB devices such as my external drive and iPod.
I have tried restarting, resetting the PRAM, and repairing permissions with Disk Utility. Nothing's working so far.
Does anyone have any idea what could possibly be wrong?
For reference's sake, I took a recording of the sound that results from jiggling the USB headset adapter in the port. It's very quiet, so you may need to turn up the volume a little bit to hear it. Again, these are the ONLY sounds that the mic is able to pick up currently.
http://animeutahime.com/temp/faultymicrecording.mp3
iBook G4 Mac OS X (10.4.10) 768 MB RAM, 37.7 GB hard disk

Just to chime in here - I wonder if it's down to the software: I've recently updated to 10.4.10, and the internal mic seems to have stopped working.
One positive effect of the change to 10.4.10 is that my Griffin iMic no longer flips to 8-bit, 22khz recording when I plug it in.
Having said that, I really like to get my internal mic back up and running again.
iBook Mac OS X (10.4.10) 1.5gb RAM, 60gb hard disk

HP Pavilion DV6 external mic not working

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