HP Pavilion dv7 MediaSmart Not reading Blu-Rays

Thanks for reading!
I love this notebook however it can't play my Blu-Rays! I think it messed up my Fast 5 Blue-Ray disc..
So I bought a cheap blu-ray movie (thank you Black Friday) and still nothing! It loads up fine until the movie actually plays then nothing happens, for awhile until I open task manager..
here are the specs:
Yes I have the latest MediaSmart update since I've attempted to update but was not available.
It seems others are faced with this problem and have even downloaded different players.
Oh yes one more thing, the DVD player itself works fine. It's just the Blu-Ray player..
Again thanks for reading and will answer any questions..Thank you!

Hi,
If you're using HP MediaSmart DVD to play the Blu ray disc, try the following.
HP now provides a version of Cyberlinks PowerDVD 10 which seems to be a better solution. Download the installer for this on the link below and save it to your Desktop.
ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53029.exe
When the download has completed, open windows Control Panel, open Programs and Features, right click the entry for HP MediaSmart DVD and select Uninstall - when this process has completed, restart the notebook.
When windows has reloaded, double-click the installer for PowerDVD 10 to start the installation. When this has completed, see if your Blu ray disc now plays OK.
Regards,
DP-K
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Sony Optiarc BD Rom BC-5500S is not reading blu ray disks

I have a pavilion dv7-1070ev and upgrade from windows vista home premium 32bit to Windows 7 home premium 64bit.The laptop came with the optical drive Sony Optiarc BD Rom BC-5500S with Firmware version 1.83.The problem is that the bd-rom is not reading blu ray disks. When i put in CD's/DVD's everything is fine -> drive starts to spin up and a little later the disc is readable/available in windows. When i put in a BluRay disc -> drive just makes a very short silent spin effort (to identify disc?),and no disc is available in windows. When i double click my drive icon (in my computer) it pops up a window asking me to insert a disc.Note that it is the first time I put blu-ray disk to watch blu-ray movie.I have never used the bd-rom when the laptop had windows vista.
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A clean registry
1. To begin the process, start the Registry Editor.
    Click START,click RUN, type REGEDIT, and then click OK.
    Click the plus(+) next to the following folders in the left side of the window pane:
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2. Look for any of the following names in the right side of the window pane:
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3. If any of the items above are listed, right click on the item and select DELETE.
4. Be sure to restart your computer after you have deleted the files in the registry.
B.new firmware
1.Download the latest version for the retail version of this drive from sony at:
http://www.sony-optiarc.eu/uploads/media/WinDL_BC5500S_V106_02.zip
Sony says that you can only update from Firmware versions 1.01, 1.02, 1.03, 1,04 and 1.05. Previous firmware version(s) other than mentioned here are probably OEMs and therefore cannot be updated with this file. Contact your PC manufacturer (FTS, DELL, HP....) if you require firmware updates for these drives.
I have HP version 1.83 dated December 2007 so I cannot update.
C.Uninstall/install bd-rom
Uninstall bd-rom from device manager ,restart the pc and then looking for drivers.
searching not found something.
My driver is up to date (21/06/2006) and the driver is 6.1.7601.17514
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I put a cd cleaner to clean the lens, but that didnt help
I have used the solutions but the problem is not solved.
Can anyone help ;

QuickPlay is made by Cyberlink who also makes Power DVD 10, 11 and 12 products.
You have to uninstall QuickPlay and all Power DVD products (don't use QuickPlay anymore, it's outdated and it will not be updated as it's been long discontinued). There is also a Power DVD folder(s) that needs to be deleted as well.
After you have uninstalled everything, run CCleaner as many times as necessary and delete what it finds in its registry cleaner.
http://www.filehippo.com/download_ccleaner/
Here is also a link for Power DVD11 cleaner as well, use this after CCleaner.
http://forum.cyberlink.com/forum/posts/list/16915.page (restart after all of this)
Are you running the trial of DVD or have you paid for it ? If you want to purchase some Blu-ray software then stay away from Cyberlink, I use Total MediaTheatre 5 and it's much better.
Also available for free is Power DVD 10 for HP owners, when installed correctly, it's OK, but it's not with out its problems.
If you want to install Power DVD10, then post again.
The other thing that worries me is your Sony drive, I have had many people here that I can't get the Sony drive to read Blu-ray's. I don't know if its firmware is out of date (there is no firmware update) or if the new updated Blu-ray players have become incompatible.
You may be forced to buy a Pioneer or HP Blu-ray reader.

HP desktop computer can not play Blu-ray DVDs. Who is responsible for this?

In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
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So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.

Talon820 wrote:
In 2010, I blought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. All these years, I've been successfully playing regular DVDs and CDs. Until now, I have not attempted to play a Blu-ray DVD.
I recently rented the "Divergent" Blu-ray DVD (as well as the "Divergent" regular DVD) from my local library. When I tried to play the Blu-ray DVD, the HP MediaSmart software and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html    This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work. When I got rid of the Codec Pack using System Restore, HP MediaSmart and Windows Media Player became unable to detect the Blu-ray in the Blu-ray drive. After another System Restore, HP MediaSmart and Windows Media Player were once again able to detect the Blu-ray (but were still unable to play the Blu-ray).
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing. I then got rid of Cyberlink PowerDVD 14 with a System Restore.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not detect the Blu-ray. I then got rid of TotalMedia Theatre with a System Restore. After that, I was not able to play ANYTHING, including CDs and regular DVDs. CDs and regular DVDs were not being detected by playing software. After another System Restore, I was once again able to play CDs and regular DVDs. However, I do not want to risk trying to play the Blu-ray again.
So, what's going on here? HP advertised this computer as having a Blu-ray DVD player. Wasn't HP responsible for providing software that could play Blu-ray DVDs? And why is the Blu-ray DVD, sometimes detected, and sometimes not detected, by playing software? Is there some kind of hardware issue?
Who is responsible for the fact that my computer can not play Blu-ray DVDs? HP, for bad playing software and/or bad hardware? Or is there something in the Windows 7 operating system that prevents the playing of Blu-ray DVDs? Is Microsoft responsible?
Thanks for any information.
You're not going to get any help from HP or Microsoft on a 4 year old computer.   Maybe your optical drive is no longer able to play Bluray discs. Windows 7 Media Center with Bluray playback was not included in all versions of Windows 7. Each computer with Bluray has an individual license; yours may have expired after not using it for 4 years. Best advice - don't flog a dead horse. Just get regular DVDs.

MediaSmart DVD and Blu Rays

Hi. I know this question has been asked before (because I've read it in a bunch of other posts) but I'm still having a problem.
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Please please help me. I have a HP Pavillion DV7 3065DX running Windows 7. I don't do anything too fancy on the computer except play on the internet and use Itunes (and watch movies....well....used to) If you can fix this, I will name my second child after you....

That sucks, but at least your itunes are back. I don't have anything else, sorry. Except Nuke and Pave.
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You could also try installing a trial version of Cyberlinks Power DVD 11 before doing a system restore, but unfortunately that's not free.
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The people who manufacture the format do there very best to put all sorts of copy protection protocols on the disc's. I found it gets to the point where the things won't even play. Finding what is interfering is a big challenge.
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http://www.slysoft.com/en/anydvdhd.html
It's not HP really. Others like Sony, Acer, Toshiba etc are all in the same boat.
Check this thread out, it doesn't look good for lessien either.
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/DV7-3165dx-will-not-play-blu-ray/m-p/698379#...
His drive letters are all screwed up, but when I duplicated his situation, my player still worked. Windows doesn't even see the Blu-ray drive at all in his case.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Pending on an answer I am waiting for there may be a newer driver direct from AMD that may work, it's dated 2011, where as the one from HP is from 2009.
There is a good chance that this will solve your problem, but I want to be sure that it will work.

DVD drive does not play blu-ray

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View Solution.

Hi,
Does the drive still recognise and play DVDs and CDs? If so, I'm afraid it does look like this may be a hardware issue with the BD laser.
One further thing to try is to open the drive and carefully clean both lenses and check again, but if this doesn't help, you may want to start considering replacing the Drive.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

I have buy a new HP 8560W notesbook, but I can not play Blu-ray disk?

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Hi,
Sorry, it can't play BlueRay disc's, it only supports CD's and DVD's:
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Pavilion Entertainment PC ( KN895UA) - Blu-ray Drive not showing in My Computer

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View Solution.

Hi,
Try following the procedure under the sub-heading Resolution – Method 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this corrects the issue.
http://support.microsoft.com/kb/982116
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hello twalsh99, thank you for your message. Welcome to SONY Community!
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The third-party software recomended above are provided for your convenience and should be used at your own risk. Sony does not support nor guarantee the reliability of unsupplied 3rd party software.
How to set up a DLNA server: https://us.en.kb.sony.com/app/answers/detail/a_id/33278
How to set up and troubleshoot a home network:
https://us.en.kb.sony.com/app/answers/detail/a_id/31738
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Solved!
Go to Solution.

It has nothing to do with the drive.
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Hi @Sean-Ireland
Welcome to the HP Support Forums! I saw your post regarding the problems with your fingerprint reader not working. I will be happy to help you with this. Start by installing both your Validity Fingerprint Sensor Driver and the Digital Persona Fingerprint Reader Software. Let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
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I work on behalf of HP

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Hi, I have more or less exactly the same problem.
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Turned it off and on again a couple of times.
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I really hope I can get a solution for this.

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This question was solved.
View Solution.

Hello rmcunha,
You need you system repaired.
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Have a good day.

HP Pavilion dv7 MediaSmart Not reading Blu-Rays

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